Hello,
I am currently unable to activate my Figma Education plan, even though my education status has already been approved by SheerID.
During my first verification attempt, there was a technical issue and I deleted my Figma account because I thought restarting the process would solve it.
My team is already on an Education plan, and everyone in the team except me currently has full edit access. On my side, Figma still displays a message saying that I need to verify my education status, and that my edit access will soon be restricted.
SheerID has confirmed that my verification was approved and provided me with the related verification details.
The issue is that when I try to verify again, I receive an error saying that I have exceeded the number of verification attempts for this email. SheerID says they cannot reset anything because, on their side, the verification is already approved. Figma support has not replied to my emails yet.
So I am currently stuck in a technical loop:
SheerID verification approved → Figma account not updated → Figma asks me to verify again → verification blocked because SheerID already approved it.
Has anyone been in the same situation and managed to solve it?
I can provide my Verification ID and User ID privately if needed.
Thank you.