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Question

Education verification approved by SheerID, but Figma account is still not updated

  • May 15, 2026
  • 1 reply
  • 30 views
Elen Sargsyan

Hello,

I am currently unable to activate my Figma Education plan, even though my education status has already been approved by SheerID.

During my first verification attempt, there was a technical issue and I deleted my Figma account because I thought restarting the process would solve it.

My team is already on an Education plan, and everyone in the team except me currently has full edit access. On my side, Figma still displays a message saying that I need to verify my education status, and that my edit access will soon be restricted.

SheerID has confirmed that my verification was approved and provided me with the related verification details.

The issue is that when I try to verify again, I receive an error saying that I have exceeded the number of verification attempts for this email. SheerID says they cannot reset anything because, on their side, the verification is already approved. Figma support has not replied to my emails yet.

So I am currently stuck in a technical loop:

SheerID verification approved → Figma account not updated → Figma asks me to verify again → verification blocked because SheerID already approved it.

Has anyone been in the same situation and managed to solve it?

I can provide my Verification ID and User ID privately if needed.

Thank you.

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • May 15, 2026

Hi ​@Elen Sargsyan - first, thank you for your continued patience. I know this process can be frustrating, especially if you’ve already been waiting or have previously contacted SheerID about this loop of blocked verification.


I understand that this may not be the answer you’d like to hear, but education verifications are handled directly by our verification partner, SheerID, as they manage the review process and have access to the required verification tools.

I have no ability to overried, reset, or reviewv To help move this forward, we’ve arranged a dedicated support path specifically for Figma users. Even if you’ve reached out to SheerID before, please contact their Figma-specific team at: figmasupport@sheerid.com

This ensures your request is routed to the right specialists who can review and resolve it as quickly as possible. 

If you don’t hear back within a reasonable timeframe, please reply here and let us know. Very sorry I’m not able to assist further in this situation.

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