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The previous designers of my team turned to library every file that they created because they thought it was a good practice to turn each final screen into a component.Now I have a huge libraries list that is worthless but I still want to be the owner/editor of the source files.Is there a way to cleanup this mess?

Hello! I am having an issue in my Figma Site. I have the navigation set to sticky and it scrolls with the page successfully. It scrolls behind the other content on the page however. It is on the top layer of the layer tree and I cannot figure out for the life of me how to fix it. Anyone know how to fix this?

Hello Figma Support Team, ​@Celine_   I’m writing to request assistance regarding an accidental subscription purchase.I unintentionally purchased the Organization Annual Plan instead of the Professional Plan (monthly). This was a genuine mistake during the checkout process, and the annual charge of $660 has already been billed.My intention was to subscribe to the Professional plan on a monthly basis, which I still plan to proceed with once this issue is resolved.I kindly request: A refund of the $660 charged for the Organization Annual Plan Assistance in switching to the Professional Monthly Plan I haven’t made use of the Organization plan features, and I’m reaching out immediately to ensure this can be resolved at the earliest.Thank you for your support, and I appreciate your help in resolving this quickly.Best regards,[redacted by moderator to remove personal information]

Hello Figma Support Team,I was previously approved for a Figma Education account using my personal email address. Recently, I received a reminder to re-verify my status, but I’ve been unable to complete the re-verification process successfully.Details of my issue: My account was originally verified for Education Account. During re-verification, I was not prompted to provide any documents. The system now shows my account as “not verified,” and attempts to re-verify keep failing. I previously emailed regarding my issue with re-verifying my Figma Education account but I haven’t received a response yet. I urgently need my Education account active before the end of this month for academic work and projects. I am currently a student in [SRM TRP Engineering College,Tiruchirappalli], and I can provide proof of enrollment (student ID) if required.Could you please advise me on how to resolve this issue? If necessary, I am happy to reapply using my official institution email address.Thank

Hi, I’ve suddenly lost access to a Figma file that I personally created in November (between 11/03 and 11/25 I believe) using my personal account.The file no longer appears in any of my workspaces (Drafts, Teams or Trash), but the direct link still works and asks me to “Request access”. This is a professional client project and I urgently need to recover access due to some modifications asked. I only have two Figma accounts, and the other one (a university email that I no longer have access to) has been inactive for years.This is the first and only time that this has happened to me, and sadly I don’t have a backup file.Could someone from the Figma team please help check which account or workspace owns this file and assist in restoring access or transferring ownership?Thank you. File name: [redacted by moderator to remove personal information]File link: [redacted by moderator to remove personal information]Approx. creation date: November 2025Email used: [redacted by moderator to remove

Hello, we have a problem: we give a user a full seat, but it disappears after three days. We don't add him to the team, we just give him access. We have available seats in the plan. Can you tell please what might be wrong?

I need to get my Figma account verified for school on the Education Plan. I contacted SheerID who told me my account has already been verified on their end and given me the verification ID and all that.I contacted Figma’s support chatbot who was useless but told me to email Figma Education, which I did. I did not get a reply after a week, so I emailed again. I still haven’t gotten a response.This is important and I need to get it done ASAP. I would like a human person to help me with this. Please.

Hello everyone, I’m trying to resolve a billing problem and hope someone from the team can help. I purchased and paid for an annual plan with 3 seats.However, an additional paid seat suddenly appeared on my account without my action or approval. Because of this, I now see an overdue $20 charge and my account access is restricted. I have been in contact with support and explained multiple times that I did not create or authorize this seat. Unfortunately, I keep receiving instructions on how to manage or remove seats myself, instead of a billing review of how this charge appeared in the first place. The issue is not how seat management works.The issue is that a paid seat was added without my consent and it already caused restrictions now. I’m asking for:  a manual investigation of how the seat was created, removal of the incorrect charge, restoration of access to my prepaid annual 3-seat plan.   Case number: #1735922 I’m happy to provide any additional information, logs, or confirmat

Bonjour, j’avais un fichier FIGMA depuis plusieurs semaines en cours de travail dont je suis propriétaire : https://www.figma.com/file/5FSWiL8ixzzMDzuBaAuJ6X?node-id=2027-80&t=WFaA6nmaGYZSJLi3-0&type=design&mode=design&fuid=1225705726898605442Aujourd’hui je n’y ai plus accès, sans raison particulière, ni les personnes avec qui j’avais donné un accès invité. Et aucun problème avec mes autres fichiers, je suis à jour dans ma facturation.Pouvez-vous m’aider ?Merci !

Hi everyone,I recently received an email that appears to be from Figma, but I’m not fully sure if it’s legitimate. The message looks fairly convincing, however I want to double-check before clicking any links or providing any information.I’ve attached a screenshot of the email for reference.Could someone from the Figma team or community help confirm whether this is an official communication from Figma or a phishing/scam attempt?Thank you in advance!  

I have roughly 300 sticky notes from user research survey. I’d like to topic sort using AI. I keep getting an error -- Is there a limit to how many sticky notes the Topic Ai tool can sort?

I created a branch that introduces a lot of changes to the main file. I updated all my components to the newest library, deleted some pages, and made changes to individual frames across the whole file.When I try to update changes from the main file, or even try to merge the branch, I get an error saying:“File out of memoryClosing other tabs and reloading Figma may reduce browser memory and allow you to continue reviewing and merging this branch.”I tried closing all other tabs, merging in both the desktop app, and using Figma in three different browsers. Nothing seems to work. My branch’s memory usage shows 9%, so it doesn’t look overloaded.Please help, there are three days’ worth of work stuck in this branch 🥲 

We have created request for Education plan, request was approved by Sheer on 2nd feb but its showing under Free plan, please assist.Email address: (redacted by the moderator due to PII)Verification ID: 69806dd49d7400756bdff035Date of approval: 02/02/2026 

Hi, I’m having trouble activating the Figma Education plan. I have tried many time to verify my account and contacted SheerID and don’t have any success. I get the following errors: From Figma:  Attempting to verify shows “Verification Limit Exceeded.” I also emailed the Figma education team education@figma.com, but still have not received a response From SheerID:  “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

How do I save my credits in the professional subscription?

I’m experiencing a major issue on a specific Figma file within my company workspace. Since I started working on this file, I’ve been unable to use key functions such as Undo, Redo, and Auto Layout.The keyboard shortcuts for these actions do not work at all in this particular file. However, the same shortcuts function normally on my personal Figma account and in other files, so it seems isolated to this company account file that I am working on. (I Even log in as an admin and not collaborator).This has become a major constraint to my workflow, especially as this is a paid professional account.Could you please assist in identifying the cause of this issue or recommend a fix?

For 2 months already I’ve been seeing unexpected behavior when playing prototypes in Present mode (desktop app).Elements set to Fixed position don’t stay in place and sometimes jump unexpectedly. They have absolute position and are fixed, but they shift from screen to screen. Screen layouts occasionally appear broken (elements get misplaced, copy changes, hover states freezing, elements shift), even though everything is set and looks correct in Design modeNote: The prototype settings and interactions are configured correctly. This occurs not only in new prototypes, but also in older prototypes that previously worked fine. And also this behaviour is not consistent. Sometimes it happens, sometimes it does not.Anyone experiences the same issues? 

I am trying to build a structured icon library in Figma using the Streamline icon set (Line, Solid, and Duotone styles). I have about 5,000 unique icons per style, and I’m struggling to automate the import process.The ContextOriginally, my folder structure was:Style > Category > Sub-category > Icon.svgUsing a script, I restructured the folders to make it easier to create components with variants:Category > Sub-category > Icon Name > Style=X.svg(Where "Style=X" is the actual filename, e.g., "Style=Line.svg", "Style=Solid.svg")The ProblemWhen I drag the main folder into Figma, it ignores the directory structure entirely and "dumps" all 15,000+ SVGs onto the canvas as flat layers. To make matters worse, because many files share the same name (e.g., "Style=Line.svg"), Figma appends ascending numbers to the names, breaking my naming convention.I have tried several plugins—both icon-specific and general library managers—but none of them seem capable of taking the three styl

Hi team, Here’s what i found, when i select one Image/frame to vectorize, it does makes it vector shapes etc. After that, if we delete that image from canvas, the toolbar of vectorize still remains open instead of exiting. Is this behaviour is on purpose?   

Its been about two weeks now that I’ve been trying to get my Figma student account verified. I’ve already reached out to SheerID but they permanently closed my ticket. They didn't give me a reason why. I used my college email to verify and uploaded evidence of my enrollment. I dont know what to do. I’ve already missed out on a lot of collaborative work and I’m afraid this will cause me to loose points in my assignments. I tried to verify my status again but it said I had exceed the limit of attempts. Please help. It seems I’m the only one in my classes that is having this issue. 

How does inviting members to my project that are already paid collab members work? Do I inherit their annual costs or are they responsible for their seat license. 

Hello, The previous owner of the team has deleted their account on 2026/01/30. Team project name: 윤지/희진 Previous owner email: [redacted by forum admin/moderator to remove PII] New owner email: [redacted by forum admin/moderator to remove PII]  Before the account deletion, the ownership of the files was transferred to my account.However, since the files belonged to a team project, the files are no longer visible and appear to be missing after the previous owner left the team. I would like to request assistance in recovering the missing files or restoring their visibility under my account. Please let me know if you need any additional information, such as file URLs or screenshots.

I was working on my scholarship application for Config, and I wanted to go through all the pages to see what other questions/prompts I had to answer in the future pages. I put in default responses like “This is a test.” so that I could bypass the required fields. I did not realize that after the page that asks you about potential allergies is the last page of the application. The “next” button turned into “submitting.” I have been searching all weekend to find who to contact through the forums and “chat with Fig” and none of these resources have helped me. I know the application closed on Jan 31 and I’m a worried that I will be overlooked.Who can I contact to update my responses?I finished all my responses ahead of time, and made a genuine mistake. I was really looking forward to attending Config and having the opportunity to afford meeting this community of folks that are creators.

I am in a Figma Make project with multiple linked pages, when I select the point and edit to select a specific element it keeps changing the page and going to another page instead of the one I was just on. I’m not able to select the specific elements on pages because it keeps changing pages as soon as I click on point and edit. I just updated my Figma this morning to the newest update and now have this issue.

FIGMA MAKEI keep getting this message” This document contains unsaved changes. These changes are saved locally and will sync when Figma reconnects” .at the same time I am just unable to get any response after i put my prompt and the offline sycn takes days.. it is very frustrating. I logged out many times .. nothing works..