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Question

Request for Prorated Refund for Annual Figma Plan (Ticket #1894617)

  • May 17, 2026
  • 1 reply
  • 11 views
frank ding

Hello Figma Support,

 

We recently purchased an annual Figma plan, but after subscribing, we learned that Figma Make requires additional charges for AI credits.

 

As a result, our company has decided to cancel the annual subscription. We are currently in the first month of the plan.

 

Could you please let us know whether we are eligible for a prorated refund for the remaining unused months of the subscription?

Thank you for your assistance.

 

Best regards,

Frank

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 18, 2026

Hi ​@frank ding, Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you’d like to cancel the annual plan your team recently purchased and check on the possibility of a prorated refund for the unused portion of the subscription.

While we’re unable to review or process billing requests directly through the forum, I was able to locate your support ticket (#1894617) and have added an internal note to increase its visibility with the team.

Someone from the team will reach out to you after reviewing your request, so please keep an eye on your inbox in the meantime.

Thanks again for your patience.

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