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Question

Refund Request for Unintended Auto-Renewal

  • May 17, 2026
  • 1 reply
  • 10 views
baker.liam

I am writing for assistance with my request for a full refund for a recent subscription charge on this account.

 

My subscription was auto-renewed yesterday, which was an oversight on my end as I believed I had already turned off auto-renewal. I’m currently using Figma through another active account and do not need a paid plan on this account.

 

Since the payment was only made recently and I haven’t used the service, I’d like to kindly request cancellation of the subscription and a refund.

 

I’ve issued a ticket with this through Figma’s AI Support Assistant, and my ticket number is 1906376.

 

Thank you!

1 reply

adamsmasher
Figmate
  • adamsmasher
  • Figmate
  • May 17, 2026

Hey, ​@baker.liam,

 

Thanks for your post and for submitting a ticket. I can definitely understand the timeliness of billing issues. Since we can’t assist with billing and account issues here in the forum, I flagged your ticket to the team to help raise the priority of your cancellation and refund request. You should hear back soon from the team.

 

Thanks for your patience, and have a great day!

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