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Question

Refund Request: Charged right before Education Plan approval

  • May 18, 2026
  • 1 reply
  • 9 views
조성은

Hi Figma Support Team,

I am writing to request a refund for a recent subscription charge on my account.

Yesterday, on 2026/05/17 20:53, I was charged 22,75$ (34,068won) for the paid plan. However, I am a student/educator and my account has now been approved for the free Figma Education Plan.

Since I am eligible for the free educational access, could you please help me cancel the paid subscription and process a full refund for the charge made yesterday?

Here are my account details:

  • Figma Account Email: (redacted by the moderator due to PII)

  • Transaction Date: 2026/05/17 20:53

  • Amount Charged: 22.75$

Thank you so much for your understanding and assistance.

Best regards, 조성은

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 18, 2026

Hi ​@조성은, Celyn from Figma Community Support here.

Welcome to the Figma Forum, and it’s great to hear that your Education access has now been approved!

(Just a quick heads-up that I’ve redacted your personal information from this post to help protect your privacy and security.)

I understand that you were charged for a paid subscription shortly before the Education plan was applied to your account, and you’d now like to request a refund for that recent charge.

While we’re unable to process billing requests directly through the forum, I was able to locate your support ticket (#1907306) and have added an internal note to help increase its visibility with the team.

The team will review your request and reach out to you via your ticket shortly, so please keep an eye on your inbox. Appreciate your patience in the meantime.

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