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Hello. Macbook Air resolution is 2880. The size of the layout in the Figma app is 1920. If I zoom to 100%, the layout doesn't fit completely on the screen, is that supposed to be the case? Thanks

Hello Figma Team,I would like to request a refund for a Dev seat that I purchased by mistake earlier today.Details:- Account email: [redacted by moderator to remove personal information]- Plan: Dev seat (Professional plan)- Purchase date: 26/4/2026I misunderstood how Dev seats work across teams/projects. After purchasing, I realized that this seat cannot be used for the project I actually need access to, so the purchase is not useful for my use case.The purchase was made very recently, and I have not meaningfully used the Dev seat.I would really appreciate your help in processing a refund for this transaction. Then I will request my team leader own his workspace to purchase again dev seat.Please let me know if you need any additional information.Thank you very much for your support.Best regards,  Nam

Hello Figma Support Team,I am writing to report a bug that occurred in one of our shared Figma design files.On April 23, 2025, a version was saved by an unknown editor (no name displayed in the version history), and at that point, a large number of objects on a page had disappeared.【Details】- Date of occurrence: April 23, 2025- File type: Shared design file (access is managed by invitation only)- Issue: A large number of objects on a page were deleted without any intentional action by our team members- Version history: A version checkpoint exists at the time of the incident, but the editor's name is not shown- MCP usage: One of our team members (an engineer) had the Figma MCP server enabled during development work around the same period

Hello tout le monde,Je suis entrain de créer un site par le support figma design et non figma site parce que les fonctionnalités sont plus intéressantes et diverses. Problème je voudrais le publier maintenant et en cherchant il fallait utiliser figma site, est-ce-que quelqu'un a la solution afin que je puisse le publier à partir de mon fichier figma design ?Merci ;) 

Hello,We have the finance department’s email added and they have unchecked all types of notifications as seen in the screenshots. However, they are still receiving notifications for things such as when someone requests a seat upgrade. Is there a way to fully turn this off? Or is it because the user is an admin that they receive these notifications? Thanks 

I can't see the slide editing panel correctly or completely. The top part appears "cut off" and is sometimes transparent, showing the other open windows behind.

Hi,I’m experiencing a recurring issue with access to a Figma board I’ve been invited to collaborate on.At one point, I had full access — I was able to view and edit the board without any problems. However, when I tried to open the same link again today, I received the following message:“Looks like this file is restricted. To access it, you need to join the X organisation first. Ask to be added.”The confusing part is that I had already requested access previously and was granted it, as I was able to edit the file. I’m not sure why access is now restricted again.Could you help clarify what might be causing this and how to resolve it?Thank you in advance.

Dear Figma Support Team,I am writing to request assistance regarding my Figma Education plan.I successfully completed student verification through SheerID, and the Education plan was initially applied to my account. However, I accidentally signed in first using my personal email address, which caused the Education plan to be associated with that account.Afterward, I updated the account email to my educational email address. Following this change, the Education plan was removed and my account reverted to the Basic plan.At present, I am experiencing the following issues: My role still appears as “Education” My plan is now listed as “Basic” I receive a “Verification Limit Exceeded” error when attempting to verify again SheerID has confirmed that my student verification was successfully approved and advised me to contact Figma Education Support directly.Verification Details: Verification approved through SheerID Date: April 20, 2026 Verification ID: 69e4cdb22b8e9817501f7246 Summary

Hi guys, I’m experiencing very annoying Coil Whine from my PC Desktop whenever Figma animations are active. I do not hear this when watching YouTube videos, or when playing large Movie files (eg; 4K 60gb .MKV’s using VLC). Appreciate this question maybe a specific PC/GPU/Power Management issue, but hoping somebody in the Figma community has also experienced this, and may know a solution. It’s very distracting when trying to work, and this is on a relatively new and powerful PC system (Intel i9 14900KF, RTX 4080 Super, 64GB DDR5 Ram, Win 11). Thanks in advance 🙇

Couldn't connect, check your internet and try againID: faaf6398-fb77-4d0a-8e3e-bb62a3b82d69 Been getting this error on a project. My internet has been spotty today but it is working with every other application now and I’m still getting this error above the AI prompt area in Figma Make. Tried restarting Figma and my PC, no luck. Any guidance on this?

Figma’s help article indeed says that Gemini CLI cannot write to canvas with remote MCP server.  Was wondering when that support would be added?  As a heavy user of Gemini CLI, was hoping to not have to constantly switch to Claude Code when I experiment with designing!Much appreciated.

Hi, so i wanted to make a navbar animation, but i cannot make the navbar responsive AND animated AND fixed in place (so it moves down when im scrolling). I am going insane, heres the problem below. The problem is that because the navbar is not inside hero section i cannot make this animation and i dont know how else i can do it while containing both animation, responsivness and it being fixed in place - desperate design student.

 I am trying to use the Figma MCP server with Claude Code but getting access denied errors.what should I do?  

Hi,I’m experiencing an issue with my Figma Education plan after updating my university email, and I’d appreciate some guidance.I originally verified my student status via SheerID using my university email.My university later updated my email address (same domain, only the name changed), and I updated my Figma account accordingly.After this change:My role still shows as “Education” But my plan is now “Basic” I also get a “Verification Limit Exceeded” error when trying to re-verifyI contacted SheerID, and they confirmed that:My verification was successfully approved No re-verification is required at this time If wish to have the offer migrated to another account, please reach out to Figma for further assistance. Figma's customer support team can be reached at: sheeridescalations@figma.com. (I already sent an email through there)So it seems the issue is not with eligibility, but with the verification not being reflected after the email update.Timeline of events:Nov 9, 2025: I verified my

I found the Radial Repeat as a really useful feature. Because we only need to edit one and it will automatically change the others. But there’s an issue with it. As you can see here, I tried to use the radial repeat for the shape.Next I’ll save the radial repeat group to SVG and use it in Figma.As you can see, the result only saved the main shape, not all the radial repeat group. Well I can just save it as a PNG, but when it comes to detail, SVG is unmatched. 

Hello! I had a problem yesterday. The pages in Figma don't open, and I get error 106. My internet connection is good, and I've tried reinstalling the app, but it hasn't worked. What's the issue? 

Hello Figma Community,I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would beVerification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen. If anyone knows a solution that would be amazing! Thanks!

I have been charged for the month of May. I have not been using the platform as you can track my record. I am not active. Still I was charged without any prior intimation. Can you please refund my May charge I am no more using the platform. Thanks

I’m creating an interactive dropdown component. I’m using variants. When the dropdown opens to display the menu items either it pushes the elements below it (using auto layout), or the menu opens behind the other elements. I have Youtube videos, I have followed other questions in the community and elsewhere and nothing seems to fix the issue. I have tried changing the canvas stacking to ‘First on Top’, I have tried clip content, I have tried ‘Bring to front’. I tried using overlays but then i’m not able to display the selected option. How do I fix this? I would really appreciate any help!

Hi Figma Teams！ How are you! I submitted a new plugin for review, but it has been a long time more than 4 weeks and it hasn't been approved yet.I understand there might be a high volume of submissions lately, but I wanted to make sure my submission didn't fall through the cracks, as the typical timeline is 5–10 business days. The plugin information is as follows:Plugin name: PPTF – PPTX (Google Slides/PowerPoint) importer to figmaPlugin ID: 1611637977064559630Kind regards,Chuan Hu

Hello, I registered for Config 2026 and forgot to request a visa invitation letter during registration. I already have my registration confirmation email, but replies to events@figma.com say the inbox is unmonitored.Could someone share the correct next step to request a visa invitation letter after registration? (My visa application country is France)​

Hi everyone,I want to share my situation because it mirrors patterns I've seen in other threads here, and I'd love to understand if others have experienced the same.I've been on Figma's paid plan since mid-2025, paying a consistent €24.40/month for roughly 8 months. Then in March 2026 my invoice climbed to €57.86, and this month — April 2026 — I was hit with a €627.28 charge.Here's the full breakdown:1 Full seat: €20.00 15,000/mo AI credits: €351.00 Billing adjustments (AI credit updates): €143.16 Taxes: €113.12 Total: €627.28I want to focus specifically on that €143.16 "billing adjustment", because I find it the most opaque part of this invoice. Figma describes it as "charges for updates made since your last invoice, prorated from the date of change"— but I have no idea what change triggered it, when it happened, or how the amount was calculated. There is no itemized breakdown, no date, no event I can trace it back to. It simply appears as a lump sum on top of an already unexpected €3

Design changes on figma make after running a prompt is reflecting, but the same change is not vanishing after page refresh/next day. If I do preview of respective previous version of any design change, then also not able to see the change.

Hello Figma Support team,I have a question regarding version history availability after upgrading my plan.I currently have access to a file where version history only shows approximately the last 30 days. The file itself was created much earlier.Before upgrading to a paid plan, I would like to clarify:1. If I upgrade my account, will I be able to access version history older than 30 days for this existing file?2. Or are older autosave versions permanently deleted and cannot be restored after upgrade?3. Does upgrading unlock hidden history, or only preserves history going forward?Additionally, I have a more specific question:If multiple projects were created within a single file (for example, several designs made for one client inside one draft file), is it possible to determine when a specific frame or design block was originally created?For example:- Can I see the creation date of a specific frame?- Or track when a particular element first appeared in the file through version history?

Hello,I clearly remember canceling my subscription, but I was still charged $22 through automatic billing.Additionally, even after the charge, my account remains on the free plan and does not show any active subscription.I would like to understand why this charge occurred, and if this was an error, I would appreciate a refund.Also, please confirm the current status of my subscription, and if it is still considered active, I would like it to be canceled.Additionally, I will be switching to a company account and do not plan to continue using this account.Thank you.