We need to amend our subscription package under the Enterprise contract. I have already reached out to the support team via email but have not received a response.
As the contract renewal is due in three working days, could you please advise on how we may escalate this matter or the best way to reach the relevant team for urgent assistance?
Hey
I can see the support ticket you submitted yesterday(#1907083), and I’ve already escalated it internally with our team to help make sure it gets prioritized for review as quickly as possible. Someone from the team should be reaching out to you shortly to assist.
Really appreciate your patience in the meantime!
Hey
I can see the support ticket you submitted yesterday(#1907083), and I’ve already escalated it internally with our team to help make sure it gets prioritized for review as quickly as possible. Someone from the team should be reaching out to you shortly to assist.
Really appreciate your patience in the meantime!
Thank you Gayani, I will look out.
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