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Hi there, I have an unassigned draft file which I used to have access to but I can’t open it anymore.  I created it from scratch but I don’t know how to have access to it again Thanks!

Hi, I have updated and verified my profile into Educational plan. However, I still don’t have the interface with Professional features. It’s the case both in the desktop app and in the browser. I mainly want to create local variables and even though no layer is selected and I’m in the edit mode in the design file, it still doesn’t appear in the right panel. How can I fix that (I also just updated the app). I am also inserting the printscreens from my account for showcase.  

i was subscribed in 5$ plan then i caancelled it and i went back to free ,that was 1 or 2 weeks ago .today 28-mar-2026 , figma took 17$ from my card , iam not subscribed and i never subsscribed to a 17$ subscription .i want a full refund of the 17$ and i want figma to delete my payment info and my card from there data , this is not acceptable at all .

i was working on a project for 5 hours, then i accidentaly closed a project in figma and it just dissapeared. I have already checked another accs, recent, trash, teams (i was working on it in private project, not a team). I cant find it anywhere, i didn`t send a link and i didn`t share it anywhere

Hi Figma Support Team,I'm reaching out to request a refund for an accidental renewal of my personal Figma Make (monthly) plan.My team has recently migrated to an organization account, so I no longer use the plan tied to my personal account. The renewal was unintentional, and I'd appreciate it if you could process a refund at your earliest convenience.Please let me know if you need any additional information to move forward.Thank you for your time, and I look forward to hearing from you soon.

Hi all,I’m currently updating and simplifying my button library. At the moment, the leading and trailing icons are set up as separate variants of the button, which means I have to manage them across all states (default, hover, active, disabled).To improve this, I’m trying to use the new slots update so I can combine everything into a single component - using one slot that includes two icons and a text element - rather than relying on multiple icon variants.However, I’m running into an issue:When I edit the button layout (for example, moving or removing an icon) and then switch the button to a different state, the colours of the icons and text don’t update - they stay the same.I’ve set up variables to handle global colour changes across the buttons, but these don’t seem to apply correctly to elements inside the slots when switching between states (default, hover, active, disabled).Does anyone know how I can ensure the colours of elements within slots update correctly when changing varia

When I create a button component and I try to add interactions such as scroll to or an external link its mysterously not working in one site but it works in other site or it works for awhile but stops working. 

Struggling a bit with what I had hoped was easy. First time building in Figma sites.I have a button with typical states (default, hover, clicked, etc.) that I want to function as an anchor link to some information lower on the page. However, it seems that it is associating the ‘Scroll To’ functionality with the state instead of the overall component. I see the hover state and then nothing happens in the clicked state. It does work when I use “Scroll To” with another component that doesn’t have hover or clicked states. It also works fine with just a ordinary object.I have tried with both the Interactions (because you can animate the transition) and the Link method. Linking to another page from this button does not work either. Feels like bug, right? 

My bottom navbar disappears in prototype view mode whenever I set it to “Fixed(Stay in place)”. I want the navbar visible during scrolling.

Hi everyone.I’m new to Figma and UI/UX design. I’m trying to make a feature table for a product. I made the table which consists of 2 columns and 8 rows and it’s an Autolayout. When I set the width of the cells to “fixed”, the table is responsive to resizing but when adding text to the cell, parts of the text appear out of the frame. Setting the width to “hug content” fixes this issue but this pushes the cells out of the frame and also the table is no longer responsive to resize. Please help :’) 

Hi everyone! I'm developing a Figma plugin that sends selected element data to OpenRouter API and receives HTML/CSS code.The issue: The request from the plugin never reaches the API. In the plugin console (Plugins → Development → Open Console), I see no logs from code.js at all, even though ui.html sends the message (I see a "button clicked" log).What I've done: code.ts compiles to code.js manifest.json includes networkAccess.allowedDomains: ["https://openrouter.ai"] API key is valid (tested separately in the browser) Use developer VM is enabled What could be wrong? Why isn't Figma loading code.js or executing the fetch call? Are there any additional settings required for external API access?Thank you! Screenshots

unable to use my rulers properly. horizontal guides not sitting well.

We are building maps for a wayfinding application. The colors, type, etc are set up as variables, including the line weight of walls. What we’ve found is that while hiding/showing various layers in design mode, the connection to the variable for the line weight breaks - which defeats the purpose of the variable all together.  Not earth shattering, but definitely not helpful. 

Hi Figma Support Team,I hope you’re doing well. I’m reaching out to report an issue we’ve been experiencing for the past couple of weeks related to our design system libraries.Despite having our color styles clearly defined and published in our design system, the color tokens are not visible or loading correctly in the Libraries panel. The color categories (e.g., Color/Primary, Color/Neutral, Color/Accent) appear in the list, but the actual color swatches are missing, and we’re unable to apply them to components or frames.I’ve attached a screenshot that shows how the library panel appears on my end.We have already verified:The design system is published and up to date The relevant libraries are enabled Other styles (typography, components) load correctlyThis issue has been consistent across multiple files and has been happening for the last couple of weeks.Could you please look into this and advise on next steps or potential fixes?Happy to provide additional details, share file links,

Was hoping for some clarity in regards to how credit consumption works with an initial prototype design prompt (20 credits) vs an iteration prompt to refine the result? Similarly, how does the credit consumption work with multi-faceted refinement/iteration prompts vs single task based refinements?Thanks 

Hi everyone,I’m facing a confusing issue. A colleague and I are working on the same Figma file, but our Layers Panels look different.As you can see in the attached screenshot, my colleague can see actual image thumbnails (visual previews) next to the layer names in the panel. On my side, I only see the standard generic icons (like the hashtag for frames or the square for rectangles).We are both using the same file, but I cannot find a way to enable this visual preview. Is there a way to turn this on? Could it be related to the Figma version (Desktop app vs. Browser)? Does it require a specific plugin that I might be missing? It would be very helpful to have this visual guide for organization. Any ideas on why this is happening?Thank you!  

Issue SummaryI'm experiencing severe performance issues in a Figma Make file that has accumulated naerly 700 context versions. The file frequently freezes, becomes unresponsive, and consumes credits at an unusually high rate, making it nearly impossible to continue working.What I've Tried- Using the desktop app instead of the browser (still laggy)  - Clearing cache and performing hard refreshes  - Avoiding large batch prompts – the problem persists  Root Cause (Suspected) The excessive number of Make conversation versions appears to be the main bottleneck. I understand that users cannot manually delete version history, and the current file size (or context length) is causing the editor to struggle.My Requests  1. Reset / purge the Make conversation history for this file from the backend to restore performance.  ONLY keep version 6892. Advise on best practices for cleaning up and structuring the code generated by Make. The codebase has become quite messy after many iterations, and I'd l

Want to change email and did not receive a verification email to my current one

Bonjour, Je suis actuellement scolarisée à Gobelins Paris et ai la possibilité de bénéficier d’une licence éducation. J’avais fait la demande il y a quelques mois pour l’obtenir, mais depuis rien n’a changé et je suis toujours en version gratuite. Lorsque je réessaye de rentrer mes informations, j’ai un message qui me dit que j’ai déjà envoyé la demande. Pouvez-vous résoudre ce problème ? Merci d’avance.

I am unable to log into my company's Figma account after my long leave. It asked for an authentication code or sent an SMS for two-factor authentication. However, I am unable to receive an authentication SMS on my phone.Since my work account got blocked, can not login post my topic, I used my personal account to add a comment to the ticket.I already opened a support ticket (#1815278 with my working account) on your official support website long time. But I haven’t received any response yet in my work inbox. Could you please help check on this and escalate this issue with our support team to get this fixed for on priority?

I am not getting any respones or new tickets raised for quite a simple issue.

Hi Figma Team,I am writing to report a critical issue with the code generation feature for React. There is a persistent compatibility/import error being generated in the code (specifically failing to resolve "motion/react" in Vite).Because of this specific React connection issue, the AI attempted to resolve the error multiple times in a loop. As a result, it consumed all of my available AI credits, and the error still persists.To keep my website running, I had to completely revert to a previous version. However, this means I am now entirely blocked. If I try to make any new changes or updates to the page, the system triggers the exact same React error, fails to compile, and unfairly consumes more credits without applying the updates.Summary of the impact: Bug: Generated code fails with Vite internal server errors regarding motion/react. Consequence: AI attempts to fix it drained 100% of my credits without success. Current state: Blocked. I cannot update my design without losing mor

Hi, would love any help and support possible from the community. I have been using Figma Make constantly for the past 3 months to build an app idea that I have.  Yesterday at 5pm PST figma Make stopped accepting my prompts, it goes from “Thinking”, to “Summarizing chat history….” and then times out with a internet connection error.  My internet is working great, speed tested using other apps.  I am still connected to Supabase and the app still displays and works on the figma screen.  I can’t use the AI Chat at all and am at a standstill.I also noticed yesterday in Figma Make that after my prompts and Figmas response, I use to have a version number of the updated version.  All of a sudden yesterday before this issue I don’t have version numbers anymore.  I have an up thumb, down thumb, and ai icon shat shows how many AI credits I used.Complete side note.  I have been told that my account will start tracking AI credits as of tomorrow.I am not tecnical at all and thought figma Make was a

Hello,I recently changed the email address linked to my Education plan, and since then all the files in my original personal account have become locked and inaccessible.I would like to either: Transfer the files to my new account, or Change the ownership/email associated with the existing account Could you please advise on the best way to do this?Thank you for your help.

Hi! I just upgraded to pro but was signed in on another email that I don’t use. Can I get a refund as I’m going to sign up on the account I actually use.