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Need Help – Request to Update Address on Already Issued Invoice (Invoice: 6MIEEJTT-0003)

  • June 17, 2026
  • 2 replies
  • 0 views
Zhuo Zhang

Hi Figma team,

I'm hoping someone here can offer some advice.

I need to update the "Bill To" and "Ship To" addresses on an invoice that has already been issued by Figma. This is for our company's accounting and reimbursement purposes.

Details:

  • Invoice ID: 6MIEEJTT-0003

  • Plan: Professional Plan (paid account)

  • The invoice was generated with incorrect address information, and I need it corrected for our records

What I've done so far:

  • I contacted Figma Support via email on June 15

  • I replied to their auto-response with my team name and admin confirmation on the same day

  • I sent a follow-up email yesterday but still haven't heard back

I understand these things can take time, but since it's a billing-related request on a paid plan, I was hoping to get some clarity on:

  1. Is it even possible to update the address on an already issued invoice?

  2. If yes, how long does this process usually take?

  3. Is there any alternative solution, such as voiding the current invoice and generating a corrected one?

If anyone has gone through a similar process with Figma billing, I'd really appreciate hearing about your experience.

Thank you in advance!

2 replies

Zhuo Zhang
  • Zhuo Zhang
  • Author
  • New Member
  • June 17, 2026

Also opened a support ticket on June 15 – still awaiting response

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • June 17, 2026

Hi ​@Zhuo Zhang, Celyn from Figma Community Support here.

Thank you for taking the time to reach out here, and I'm sorry to hear that you haven't received a response yet.

I understand you're looking to update the billing and shipping address on an already issued invoice for your company's accounting records.

I took a look at your support requests and can confirm that requests #1963904 and #1963900 were merged into ticket #1961820 to keep all communication and updates in one place.

For privacy and account security reasons, we can't review billing-specific details here on the forum. That said, I've gone ahead and escalated your ticket #1961820 to increase its visibility with the team.

I have also passed along the details shared in your post, including your questions about updating an existing invoice and the options available. The Billing team will be able to review your specific situation and assist you directly from there.

Please keep an eye on your inbox, someone from the team will follow up with you on Ticket #1961820 as soon as possible.

Thanks for your patience in the meantime 🙏

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