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Question

Can't Create Project Due to Error

  • April 14, 2026
  • 1 reply
  • 11 views

Tena_Johnshoy_Barasa

An error is blocking my ability to create a new project. No matter what I enter in step 2 (Add people to (group)), I get an error that says “Cant contain characters /*?….”

1 reply

djv
Figmate
  • Community Support
  • April 14, 2026

Hi ​@Tena_Johnshoy_Barasa, thanks for reaching out! 

I understand how frustrating it must be to not be able to create a new project. What exactly are you entering in step 2 when attempting to create a new project?

Typically in Step 2 of 2, you are asked to add emails, names, or user groups. If you don’t have anyone specific to add to your new project, you technically can leave this step blank.

 

As a first troubleshooting step, if you are not inviting anyone specific to your project, please try creating a new project without entering anything or anyone for Step 2. Please let me know how it goes!