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I have been verified by the 3rd party company "SheerID" and I still cannot see the education plan options after clicking on the "new" tag in the file menu. What else do I need to do?  I submitted a ticket, but it’s been 10 days and no response.  I have classwork I need to do.  If there isn’t an education plan, please let me know so I can use another layout editor!

Hello We're working on a third-party app that uses Figma's REST API. Our app needs to support both Enterprise and non-Enterprise users. For Enterprise users, we want to enable variable imports (which requires the file_variables:read scope). However, when we include this scope in our OAuth request (along with file_content:read and current_user:read), non-Enterprise users face an error on Figma's OAuth authorization page (https://www.figma.com/oauth?client_id...){ "error": true, "status": 400, "message": "scope file_variables:read is only allowed for Enterprise users", "i18n": null}Since this error occurs on Figma's page before the callback to our app, we can't handle it on our end. This blo

Hi, I’m a student and I applied for the Education plan. I’ve already been verified and upgraded, but it still shows that I’m on the Starter plan instead of the Professional plan. I already logged out and back in, but it didn’t help. Could you help me with this?

Hi Figma Support Team,I recently noticed that an additional seat was accidentally added to my Professional plan. The payment for this billing cycle is due on November 16, and I wanted to reach out before that to ensure I’m not charged for the extra seat.Could you please help me remove the additional seat and confirm that I won’t be billed for it?Please let me know if any additional steps are required on my end.Thanks so much for your help and prompt response!  

Hello,Figma Mirror hasn't been working for few days on my iPhone.It used to work “ok” before but now, every time I want to use Mirror, I just see a black screen no matter what I try. The app correctly shows the selected frame prior to mirroring but as soon as I tap on “Begin mirroring”, I see nothing but a black screen. I tried with different projects... I restarted Figma on macOS... I rebooted my Mac... I restarted Figma on iOS… I rebooted my iPhone… I logged out/logged in again on macOS and iOS… I “restarted” the preview from the iOS app Just a black screen.Has anyone the same issue?Thank you,AxelAbout the app: App Version: 25.41.0 (251029.5015844) Commit: 7eaf00d18ba9 iPhone XS Max iOS 18.7.2

Hi. I am having a problem with opening my project files on Figma. This problem started today (10 November) I have seen someone with a similar issue and I have tried all the suggested remedies for this issue — but no luck. Help with this would be great. Attached is a screenshot of the error message that comes up. 

Hi all! I’m having a hard time creating a responsive navigation bar to my Figma Sites. My navbar is currently set it fixed so it moves with scrolling.  I Have a parent frame that is auto-layout and inside it other frame containing navlinks.  I would like the navbar’s weight to be filled to page, but whenever I go to dropdown menu, it only gives me options for fixed weight and hug.  If I try to adjust the weight manually, it goes off-centered in every breakpoint. Can someone help me?

I have a lot of system files, and I want to make a flowchart. Do you know a way to do that out of the files?

So I cancelled and downgraded my plan but for some reason I was charged anyways on my account for 34 dollars. There is no shot I continue to use this software after this blatant practice of 'charging without the customer knowing' mentality. 

Hey everyone,I'm working on a personal design project inspired by the game in the title. For context and to understand all the existing elements, I'm referencing the resources found here:https://github.com/ibrahimprakasa/rfs-real-flight-simulatorMy goal in Figma is to concept a full UI/UX redesign, specifically focusing on the hangar and the aircraft selection screens. I'm aiming for a more modern and functional look.Project Breakdown: Tool: Figma Focus: Hangar UI, Aircraft Selection, and Livery Customization Screens. Goal: A smooth interactive prototype with a clean visual interface. The Main Figma Challenge:My biggest

When variables are applied components look differently (see image – the bottom component is higher and the setting is the same). Figma does this on almost every component with paddings, height even radiuses are different than designed.

I’m a developer that was just given dev mode access to my company’s library.  When I execute `figma connect` I get this error: Failed to fetch components from Figma (403): 403 Invalid scope(s): Please ensure that you have selected both the File Read scope and the Code Connect Write scope when generating the token. In the Getting started with Code Connect article it mentions this:Generate a personal access token with the Code Connect scope set to Write and the File content scope set to Read-only. However, this is not one of the scopes that are available to me when I create a pe

Your preferred way of using Figma with remote teammates so collaboration is smooth and productive.

This seems simple but i can't seem to figure it out at all, i've tried booleans, strings, and number variables but they all didn't work. I might have done it wrong I'm not sure but please help. I just want the slider to trigger and match the red square variants when you drag it to the right position.  

Hey! Im trying to verify my student account and i see that it's approved but in my figma im still on the free plan. What should i do?

Figma Make keep loading loading and loading

Hi, I was asked to re-verify my student status in september, which I did. After that Figma still told me I had to re-verify so I tried verifying again only to be told I exceeded my verification limit, so I contacted SheerID, who said I was successfully verified already. By then everything still worked fine in Figma so I thought it might be a harmless bug, but recently I was locked out of my team and am to be locked out of the teams from my classes, is there a way to reset my verification limit? Otherwise I won't be able to use Figma for uni anymore entirely  

How do I join the AI beta? I see articles talking about clicking on a wait list link but I can’t find the link anywhere.

I'm trying to apply for the Figma Education Plan but I'm stuck at the SheerID verification step. The problem is that my university does not provide students with an official university email address. We use our personal email addresses for all academic communication. Because of this, I can’t pass the automatic verification process.I'm ready to provide proof of my student status in other ways, such as a photo of my student ID card or a screenshot from the student portal with my details. Has anyone else from a similar university encountered this problem? How did you resolve it? Any advice or shared experience would be greatly appreciated! Thank you.

I don't have an account in the tab Personal access token what should I do 

I have a collection that uses a number scale 0 to 80 plus 9999 (rounded) and in my themes collection I have numbers for things like button radius or stroke width and I have created those variables, e.g. button-radius and in theme one its using a semantic radius-md (8px) and in theme 2 (radius-round (9999px). The varibable is assigned to the button component but when looking at the variable in the radius menu it says the value is 0 not 8 or 9999?  Any ideas why this is?

I have a problem with the bounding box, I don't know how to remove it. Actually I have made a vector outline but the image is activated when I go over the bounding box. How to remove the bounding box

We are embedding some short video loops into a Figma Slides presentation and noticed that they do not play immediately on transition. There is a ½ second or so delay before they play. Is there a way around this?

Hi!I’d like some clarity about Figma Sites. When publishing a site, do I need to keep a paid subscription active all the time, or is paying for only the first month (when publishing) enough for the site to stay online afterward?Thanks in advance!