Hi ​@SNOVA , sorry you're running into this! A few things worth trying first:

• Refresh the page or restart the Figma Desktop App if you're using it.
• If you're using the browser, try opening the file in an Incognito/Private window or another supported browser.
• If you're using the Desktop App, make sure it's up to date (Figma →  Check for updates).

You can also take a look at our troubleshooting guide here.

If the issue persists, please submit a bug report so our team can investigate further: Go to the Support Hub > Click Start a chat> Type "Report a bug" > Press Enter and follow the prompts.

When submitting the report, please include:

• The file URL where you're seeing the error
• A screenshot or screen recording of the issue
• Whether you're using the Desktop App or browser
• Your operating system

That information will help our team investigate further. Thanks!

plz check this what is this problem

Something went wrong...

Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates. i was try every thing its showing this this onlt plz fix this problem.   

Thanks for sharing all the details here on the Forum! I've gone ahead and created a support ticket on your behalf using what you shared so our team can take a closer look. For reference, your case number is #1990243 sent to your email address: sxxxe@noxxxxetx.xxm. I've also added a follow-up note, so someone will be in touch soon. Thank you for your patience! 🙏

any update

Hey again, thanks for reaching out here! Just wanted to keep you in the loop, the Engineering team is still actively investigating your case. You'll hear directly from the Technical Quality team via your support case as soon as there's an update. Thanks for your patience!

something wrong problem. help.figma.com/hc/requests/1990243 this my compliant number now more than 8 days no any solution provided by your team or not any reply by figma team. how many days you take more 

[Moderator note: This post was merged from "some want wrong" into "Something went wrong... Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates." on 6-Jul-2026.]

Hi ​@SNOVA, Celyn here stepping in for ​@Celine_. 

Just a heads up that I've merged your post from the other thread into this one to help keep everything in one place.

I'm sorry to hear that the investigation is taking longer than expected. I understand that waiting for an update can be frustrating, especially after several days.

While I don't have an exact timeline to share, I was able to locate your support ticket (#1990243), and I'd like to assure you that the team is actively investigating the issue. They'll follow up with you directly on your ticket as soon as they have an update to share.

We really appreciate your patience in the meantime, and we'll be in touch as soon as we have more information 🙏

I encountered the same issue. Despite following the steps mentioned above, I still receive this prompt: "Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates."
How can I solve it

Hey there, Celine from the Figma Community Support team here again! We apologize for the delay as we are experiencing a higher than normal volume.
​@SNOVA : Good news, the Technical Quality specialist has replied to you with some additional steps to try and to investigate further! They are waiting for your reply, please check your inbox when you can.

​@nina0229 : thank you for flagging this and for trying these steps! I was able to see your support case in the backend and added a follow up note to increase visibility to the support team. Feel free to addd any steps you have already tried in your support case, it will be helpful for the team for the investigation. For reference, your case number is 2003190. Thank you for your patience in the meantime.
Update: the support agent replied to you and is waiting for your reply to investigate it further. Please check your inbox when you can, thank you!