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Question

Refund Request for Accidental Subscription Charge Invoice ID：R1YFCUNO-0003

  • July 8, 2026
  • 1 reply
  • 13 views
jacobs.jiang

Dear Figma Support Team,

I am writing to request a full refund for a subscription charge that occurred today, [Insert Today's Date]. This was an accidental renewal/upgrade, and I did not intend to keep this active subscription.

Here are my account and transaction details:

  • Figma Account Email: 
  • Amount Charged: $20.00
  • Invoice Number (if available): 

    [email and invoice redacted by forum moderator to remove PII]

I have already canceled the auto-renewal for this plan to avoid future charges. Since this happened less than 24 hours ago, I kindly request that you void the transaction and issue a full refund to my original payment method.

Thank you very much for your prompt assistance with this matter.

 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 8, 2026

Hey ​@jacobs.jiang, thanks for reaching out!

I'm not able to review or action anything account or invoice-specific here on the Forum, for privacy and security reasons. The best next step is to submit this through our Support Hub so our support team can pull up your account and review the charge directly. When you submit your request, it helps to include:

  1. The invoice number you already have 
  2. The date the charge occurred

In the meantime, if you want to double check your current plan and billing settings, you can find those under Admin > Billing. Rhat's also where you'll see your upcoming renewal status and any active subscriptions. The Manage billing on the Professional plan article walks through how renewals and seat billing work if you want more context.

Feel free to reply here if you have any questions about how billing works generally! 

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