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Hi,I transferred a project from my personal Figma account to my school account, expecting to access the Education Plan features. However, the project is now behaving no differently than a personal project, and I’m trying to move it back to my personal account. Unfortunately, I keep encountering the error message shown above.To clarify: The top account is my personal account — it appears to still own the team and can edit the project. The bottom account is my school account — listed as the project owner, but it can't transfer or manage the project. The project doesn’t even appear on the school account's home screen. It seems I'm stuck in a loop where neither account has full control, and I urgently need to resolve this before my school account access expires.Could you please help me regain proper ownership or provide a way to transfer the project back?Thanks in advance!

Hello! I need help verifying my student account. I sent a request using the form on the official website, but there was no response. Thank you in advance!

Please, I’m currently experiencing an issue with my Figma file. I was working on my design when, unexpectedly, everything I had worked on since I started UI/UX disappeared. I’m not sure what I pressed, and even after refreshing the file, the issue remains the same.

Hi, Suppose I use UI Kit 1.0 and then the designer released v 2.0 with design updates and few stuff my instances used in my design file should what be linked to the new components manually ? or how thes can be done ?Kind Regards

Hi, has anyone used FigProxy before? When I use it to send characters from my Arduino to Figma, it says on the FigProxy app that it’s sending the character. However, the corresponding interaction doesn’t happen on Figma. I used the exact code and setup as the basic arduino test that’s provided here: https://github.com/ideo/Figproxy/tree/main/Arduino%20Examples/FigproxyArduinoBasicTest. Any tips for troubleshooting? 

When in normal mode, if you press your left mouse button and then you drag you will draw a blue rectangle that is used to select elements. Problem is, when I am using outline mode, I can’t do this because the moment I press the left mouse button, the background frame gets selected and then when I drag the mouse I move the frame around instead of drawing a blue rectangle to select other elements.And now that we are at it, how can I select component instances without using the layers panel? I noticed you can select rectangles and frames if you click on their border when in outline mode, but you apparently you can’t select component instances this way. Why? Should report this as a bug?

 [Title updated by a moderator on 21-May-2025 from: “plz on this fechers in my figma id” to “Why don’t I have access to Figma AI features?”]

Hi all! I’m relatively new with Figma, though I’ve worked with many other website builders – and Figma Sites seems to be a pretty simple tool to build a website. I’ve tried to do some simple tests with Figma Sites, but one thing I cannot get to work is to sites to play embedded videos on preview mode or in live website.  By embedded video I mean building a frame and inserting a video from computer’s library to it – not a linked video from Youtube or other websites.  Whenever I try to do this, it seems that the video stays frozen. I would like videos to autoplay as soon as view lands on in. Since I’m coming up with a client project where we need to embed multiple videos as well as some background videos to frames, I’m wondering is this on me, a general issue or a bug?  If anyone knows about this, I would appreciate a response.  

Does anyone know if there are any updates coming to Figma's prototyping, particularly regarding scroll-based triggers?I’ve been working on a large prototype to demonstrate the behavior of a sticky navigation on mobile. The idea is that the navigation disappears when scrolling down but reappears when scrolling up—showing a different version upon scroll.I’ve managed to hack together a workaround using mouse cursor in/out triggers on desktop to create the illusion of this behaviour, but that obviously won’t work on mobile. And in a mobile-first world, that’s a big limitation.Any help would be fantastic, Figma, any ideas or updates?

So this is just something I hit my head on all the time. I have some components which are meant to hold a list of instances of another component. The solution I always use is to create like 20 instances inside and then hide all the ones I don’t need for a given design. Many of these designs contain far fewer than 20, but other designs can get close to that number. It just depends. Having all this unused junk in my layers is just irksome. A related problem is that the interior elements cannot be reordered without a lot of work. Ideally, it should be possible to create a component, which can have an arbitrary number of a particular instance (like "list row"s in a “list”) and those instances would be reorderable and removable in the layers panel. It seems like this should be doable with a special component property applied to the embedded instance that I want to have arbitrarily many, freely reorderable copies of. Other posts make a similar request, but I wanted to add my own to emphasize

I have created a component which, while hovering, animates a little. Even after sharing the dev mode to the developer, my developer is asking me to share the lottie file for the same, to which i am unable to generate and share cause currently i cannot afford the lottie subscription.Suggest some way through i can share the animated component (with it’s variant state) with the developers.

Hi everyone!I've been running into a recurring issue when exporting SVG assets from Figma.Everything looks perfect inside Figma, but when I export as SVG and use it on a website, the design sometimes breaks — fonts don’t render correctly, alignment shifts, and sometimes fills or strokes are missing entirely.I’ve tried: Flattening layers before export Converting text to outlines Exporting with and without "Include ID attributes" Comparing in different browsers (Chrome, Firefox, Safari) Still seeing issues!Is this just how SVGs work or am I missing something in the Figma export process?Would love to hear your tips, settings, or best practices when exporting clean and browser-safe SVGs from Figma

The designs within Figma are bright and pop, but after converting to HTML and using the same hex codes they look faded and washed out. Is there a workaround? Is this related to color profiles? Left shows Figma, right shows HTML. Note the background colours and fonts don’t look as bright Help!! Just looking for the web to pop like the figma designs =)

Help me figure out if I’m the problem or if Figma is the problem.The latest issue is that when I try to reorder a variable group via drag and drop, half the time the group I’m dragging ungroups on drop. Half the time it doesn’t. There’s no difference in what I do. See gif. Other problems:When I undo (which is usually because of the above issue), it treats every organizational change I’ve made as a single action. So If I’ve moved around a bunch of variables or groups, it reverts everything with a single undo. Folders randomly open up when I don’t want them opened up. I have a big collection of variables with dozens of groups, and when they all open up on their own, I have to manually close each one to keep myself sane. Groups sometimes suddenly drop to the bottom of the collection when I copy and paste in variables. Almost like the collection is choosing to sort itself by “most recently edited at the bottom” in that moment. Huge pain, especially considering how buggy it is trying to the

Hi,In recent 2-3 weeks or so, in figma I am not able to edit the files that are shared by the designer (I was given Edit access), and the panel where I was able to switch between edit and dev mode is now locked with dev mode icon, but I cannot measure distances at all (when try to see the distance between elements on hovering over them, I don't get the measured distance).I've been having this kind of permission issues for quite some while in Figma.Can you assist? 

Saw the comments were deactivated for this question, and I’m having the same issue.Anybody know how to sever a component’s link to another file and make it native to the new file?

So recently I changed my email account for my google account because I could not remember my old hotmail account however I forgot that my Figma account is connected to my old email account and I could log in via my Google SSO. However there is no way now of accessing my Figma account because I don’t know my old email account password at all and can’t even recover the old email account password and get access to my inbox. Is there a way I can access my Figma account? It’s very worrying because it’s a pro account so now I am paying for something I can’t even access. Is there someone at Figma who could help me and I can prove it’s my account through billing address or something. 

Hi,When I request a review from a reviewer, they should be able to see the "before and after" versions of the wireframes I've edited. However, when they open the file, they only see the current version of the frame - there’s no comparison view available.Could you please help with this?Thanks! When I review that same frame from my edit seat, I can see changes fine.   

  If I was opening the project in Figma then it’ll pop-up this [You can’t access this resource]. So, I just want to open it for my work, by this I can’t approach the web and that will be difficult for me to work on it. So, please resolve it as soon as possible. 

I'm trying to publish my design system, but I keep seeing this message:"Publishing Failed: Please reload the page to publish."I’ve reloaded the page multiple times and also tried reopening the Figma app, but the issue persists. Could you please help me resolve this? 

Hi everyone,I really need some help with a file.After duplicating a project, some of the components stopped working properly.The “Go to main component” option doesn’t appear at all when I click on a button.The only thing I can do is click “Restore component,” which just creates a duplicate of the component in the relative page (very weird to explain). Oddly, this only affects the buttons, other components seem to be working fine.Any quick advice or solution to fix this? Thanks in advance,Lorenzo 

I am trying to change the email associated with another Figma account that I have and receiving an “incorrect password” error whenever I attempt to make the change. Here is what happens, step-by-step:Open ‘Settings’ Select ‘Change email’ Type in requested info: ‘New email’ and ‘Confirm password’ Click ‘Submit’ button Form does not submit and a red pop-up appears at the top of the page: ‘You entered an incorrect password.’I have double-checked that I am using the correct password and even updated it just in case.

When will figma make be available?

Hi everyone,I’ve just started experimenting with the new Grids auto layout beta version. How do I get this square rectangle block to go from edge to edge of the webpage? I’ve added 10px padding either side of the webpage grid, however everytime I extend it, it snaps to the auto grid? I would like this to extend past the grid to the very edge!I’ve tried holding down shift and drag, however this creates another frame on top of the existing webpage frame and it needs to all be within one frame. 

Hi there,While applying after delay animations it works fine when viewing in web version but in figma mirror app it doesn't shows the after delay animation.. it this a bug or what am went went wrong,,, any suggestion's…?