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Question

Urgent: Refund Request & Incorrect Billing on Canceled Subscription

  • July 8, 2026
  • 1 reply
  • 18 views
shpark

To: Figma Customer Support

 

Hello Figma Support Team,

 

I am writing to request an immediate refund and resolution regarding an incorrect charge. Even though I successfully canceled my subscription last month, I was billed again this month, and a payment was processed on my credit card.

 

Additionally, I request that you completely delete all my payment card information from your system. When I canceled my subscription last month, I made sure to completely remove my payment details. I do not understand why my card information was still stored and how this charge was able to go through.

 

Please resolve this issue immediately, process my refund, and provide an explanation as to why this occurred.

 

Figma Account Email: [redacted by forum moderator to remove PII]

 

I look forward to your prompt review and a quick response.

 

Thank you,

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 8, 2026

Hey ​@shpark, thanks for reaching out! 

I can see you already have a support ticket open for this (#2001283), which is great, because I'm not able to look into account or payment specifics here on the forum for security reasons. Our support team will be reaching out to you directly on that ticket as soon as possible to review what happened and sort things out.

In the meantime, here's some general info that might help while you wait:

  1. If you're seeing an unexpected charge, our Guide to billing at Figma covers common scenarios that can lead to charges after you thought a plan was canceled. 
  2. For anything related to your plan, seats, or payment details, our Manage your Figma plan section has the full breakdown of billing settings.

 

Our support team will confirm the details of your specific case, including your payment information and next steps directly with you on your ticket. Thank you for your patience here, we'll get this looked into properly! 

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