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Config 2026 Receipt

  • March 31, 2026
  • 10 replies
  • 336 views
Shane Pendergrass

The receipt PDF attached to my Config registration confirmation email is blank/logo-only, and I need a resent copy with attendee name, ticket type, company name, billing address, and payment info.

Best answer by Celine_

Hey ​@Heather Miller , the issue has been resolved for the other users in this thread.
For your case, I was able to see your support case in the backend and I’ve assigned to the right team so they can take a closer look at your request. I've also added a follow up note to increase visibility to your case. For reference, your case number is 1992713 via your email address hxxr.mxxxr@sxxxh.xxg, someone will reach out directly to you. Thanks for your patience in the meantime!

Update: Good news, the Events team has sent your invoice, please check directly your inbox when you can!

I’ll go ahead and close the Forum topic here as requests have been addressed.
For others, please open a new thread, thank you!

    This topic has been closed for replies.

    10 replies

    benjamin alcaraz

    on the website registration page i have a “success” message but i have not received a confirmation or receipt by email. I need a copy with attendee name, ticket type, company name, billing address, and payment info.

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • April 7, 2026

    Hey ​@Shane Pendergrass, thanks for flagging this! I checked in with the team and they’ve re-sent your order confirmation, and confirmed that it should now include all the correct details. It should be in your inbox, so could you please take a look and let me know if everything appears as expected?

     

     

    Arief Stark
    • Arief Stark
    • New Member
    • April 7, 2026

    Hey there,

     

    I’m experiencing the same problem with the receipt being blank. Can I get my receipt re-sent please? Thank you.

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • April 7, 2026

    Hey ​@benjamin alcaraz and ​@Arief Stark, thank you for flagging this! The team is currently checking on this we’ll update you as soon as we hear back from them. Appreciate your patience! 

    Shane Pendergrass

    Hi ​@Gayani_S. Yes, I received the resent confirmation email and can confirm it included the correct details and proper receipt. Thank you. 

      Celine_
      Figmate
      • Celine_
      • Community Support
      • April 8, 2026

      Hey ​@Shane Pendergrass , Celine from Figma here, I am working closely with Gayani. Thank you for confirming!
      ​@benjamin alcaraz , I’ve sent you directly a DM to confirm your information so we can investigate further your case. Please check your DM when you can, thank you!

      Abby Gold
      • Abby Gold
      • New Member
      • April 23, 2026

      on the website registration page i have a “success” message but i have not received a confirmation or receipt by email. I need a copy with attendee name, ticket type, company name, billing address, and payment info.

      I have the same issue! I registered with this account (email redacted by the moderator due to PII) on April 6 and never received a confirmation email or receipt. I need the same information listed in the attached quote. Thanks! 

      Celine_
      Figmate
      • Celine_
      • Community Support
      • April 24, 2026

      Hey ​@Abby Gold , thanks for reaching out and sharing the details! I've flagged this to the Figma Events team and will keep you posted as soon as we have an update. Appreciate your patience in the meantime! 🙏

       

      Update: It seems that you registered with another email address abby@roxxxxey.com. Our Figma Events team has re-sent a confirmation email with the email address you’ve shared here. Please check your inbox when you can, thank you!

      Heather Miller

      Hi, has this issue been resolved? I also received a blank PDF and need one for expense reporting. 

       

      Celine_
      Figmate
      • Celine_
      • Community Support
      • Answer
      • July 8, 2026

      Hey ​@Heather Miller , the issue has been resolved for the other users in this thread.
      For your case, I was able to see your support case in the backend and I’ve assigned to the right team so they can take a closer look at your request. I've also added a follow up note to increase visibility to your case. For reference, your case number is 1992713 via your email address hxxr.mxxxr@sxxxh.xxg, someone will reach out directly to you. Thanks for your patience in the meantime!

      Update: Good news, the Events team has sent your invoice, please check directly your inbox when you can!

      I’ll go ahead and close the Forum topic here as requests have been addressed.
      For others, please open a new thread, thank you!

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