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  • July 7, 2026
  • 5 replies
  • 43 views
lujainal7arbi

Hello,

I cancelled my Figma subscription some time ago. However, I recently noticed that I was charged again.

Could you please review my account and explain why this charge occurred? If it was made in error, I would appreciate a refund.

Thank you.

 

Best answer by Celine_

Hey ​@lujainal7arbi , I can confirm that your subscription was successfully canceled and ended on July 6, 2026. There should be no further subscription charges going forward.

For more information about your case, please check directly your support case. Our support agent has replied to you with the detailed breakdown of your charge. For visibility here, the charge wasn't a subscription renewal. It was a catch-up invoice for a seat upgrade from Collab to Full that took place on June, 2026.

I’ll go ahead and close the topic here as your request has been addressed, thank you!
 

This topic has been closed for replies.

5 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • July 7, 2026

Hi ​@lujainal7arbi , thanks for reaching out in the Figma Forum. I've gone ahead and created a support ticket on your behalf so our Billing team can take a closer look at your subscription history and review the charge. (For security and privacy reasons, we’re not able to look into billing or account-specific details here on the Forum. )

In the meantime, if you'd like to double-check that your subscription is canceled, you can follow the steps in our Help Center: Downgrade or Cancel your plan.

Please keep an eye on your inbox, and when you receive the support email, reply with any additional details that may help, such as the email address associated with your Figma account. Our Support team will review what happened and assist you with the next steps. For reference, your case number is 2002023 sent to lxxxx4@gxxxl.xxm, thanks for your patience!

lujainal7arbi
  • lujainal7arbi
  • Author
  • New Member
  • July 7, 2026

I also want to know wether i will be charged again or not

lujainal7arbi
  • lujainal7arbi
  • Author
  • New Member
  • July 7, 2026

???

lujainal7arbi
  • lujainal7arbi
  • Author
  • New Member
  • July 7, 2026

Hi ​@lujainal7arbi , thanks for reaching out in the Figma Forum. I've gone ahead and created a support ticket on your behalf so our Billing team can take a closer look at your subscription history and review the charge. (For security and privacy reasons, we’re not able to look into billing or account-specific details here on the Forum. )

In the meantime, if you'd like to double-check that your subscription is canceled, you can follow the steps in our Help Center: Downgrade or Cancel your plan.

Please keep an eye on your inbox, and when you receive the support email, reply with any additional details that may help, such as the email address associated with your Figma account. Our Support team will review what happened and assist you with the next steps. For reference, your case number is 2002023 sent to lxxxx4@gxxxl.xxm, thanks for your patience!

I want to know wether I will be charged again or not

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 8, 2026

Hey ​@lujainal7arbi , I can confirm that your subscription was successfully canceled and ended on July 6, 2026. There should be no further subscription charges going forward.

For more information about your case, please check directly your support case. Our support agent has replied to you with the detailed breakdown of your charge. For visibility here, the charge wasn't a subscription renewal. It was a catch-up invoice for a seat upgrade from Collab to Full that took place on June, 2026.

I’ll go ahead and close the topic here as your request has been addressed, thank you!
 

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