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Question

Billing annual plan - wrong person

  • July 7, 2026
  • 3 replies
  • 22 views
Vyvyl Design

Hi to the community and Figma team,

I just received my billing plan, including the renewal of my annual one.


But I just notice the annual seat plan isn’t on my name/account.
I have 2 collabs seats that renew on monthly basis, and me (the owner of the boards that share with the collaborators).

I looked at my dashboard of people and the billing cycle is mixed and not like how it used to be.
For info - I took the annual cycle for my account since july 2023 (didn’t have any collaborators at this time) and it still should have been on me as I am the one paying for myself first, and the collaborators on monthly basis.

Is there a way to correct/swap these - as I am the one needing to work annually on Figma ?

3 replies

Jaycee Lewis
Figmate

Hey hey ​@Vyvyl Design 👋 Thanks for flagging this, and sorry for the trouble with your billing cycle!

To help sort out which seat should be annual, could you confirm a couple of things:

  • Has your annual renewal already processed (i.e., did you receive an invoice), or are you still within the 30-day renewal window before your next annual date?
  • On your Admin > People page, under the Billing cycle column, whose name is currently showing the annual seat?

Here’s a couple of resources that might help you self-serve:

If the reassignment option isn't available to you once we know where things stand, we can point you to your next best step.

Thanks!
— Jaycee

Vyvyl Design
  • Vyvyl Design
  • Author
  • New Member
  • July 7, 2026

Hi Jaycee,

Thanks for the answer,
The annual renewal is being processed by my bank - but my invoice in Figma is marked as paid already.
On the billing cycle, the annual seat is given to Edouard instead of me (see attachment)


I don’t know if I could just change the annual seat from him and put him on the monthly and vice-versa for me. I don’t know if it could work when the seat are already distributed or if it will just cancel the annual/monthly sub I paid.

Jaycee Lewis
Figmate

Hey, ​@Vyvyl Design 👋 Thanks for reply. We should get this on to billing and support to get you the specific help you need. I’ve opened a ticket for this, the ID is 2005174, the subject line is Follow up from Figma Support, and it was sent to the email associated with your forum account — coxxxct@vxxxl.com. I added a few additional requests there to help support get what they need. Because we can share billing details in the forum, please keep your replies to the support ticket moving forward. This is to protect your information. Thank you! — Jaycee

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