Contraté un puesto Collab para un mes, pero al mes siguiente mi cuenta mostró un cambio automático a un puesto Full y se me cobró ese puesto sin haberlo solicitado. Quiero entender por qué ocurrió ese cambio y cómo evitar que vuelva a pasar.
Solved
Cobro no deseado
Best answer by Tom Reem
Hello
We don't currently offer support in Spanish on the forum, so I hope it's okay that I'm replying in English.
I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team so they can look into the seat change and clarify what happened with the Collab to Full seat upgrade. Your case number is: 1881871, and they'll follow up at the email tied to your Figma account.
If you haven't already, I'd recommend checking your current seat assignment and downgrading to prevent any further unintended charges: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your inbox for next steps. 🙏🏻
Hello
We don't currently offer support in Spanish on the forum, so I hope it's okay that I'm replying in English.
I'm not able to access billing details from this public space, but I've opened a ticket on your behalf with our Product Support team so they can look into the seat change and clarify what happened with the Collab to Full seat upgrade. Your case number is: 1881871, and they'll follow up at the email tied to your Figma account.
If you haven't already, I'd recommend checking your current seat assignment and downgrading to prevent any further unintended charges: Upgrade or downgrade your plan → Downgrade or cancel your plan.
Please keep an eye on your inbox for next steps. 🙏🏻
i have a similar problem.
A week ago i cancel my figma pro plan and a day after, Figma stole my money for that plan (sorry for my vocabullary, i am spanish) and i wont my money to be returned. But i did 3 conversations with the chatbot but there is no solution. Someone could please help me???
Hola Txema,
A mi me resolvieron el problema una vez cancelé el plan desde mi cuenta y puse un ticket en el forum. Te aconsejo poner un ticket tuyo directamente en vez de responder a este.
Hey
I can see you've already got a ticket open (#2003758), which is the right place for this to be handled. I'm not able to look into account-specific billing details here on the Forum for security reasons, but I've flagged your ticket internally to make sure it gets the visibility it needs. Our support team will follow up directly.
In the meantime, for some general context: charges can sometimes still appear shortly after a cancellation if there were seat changes or prorated adjustments from the billing period before the cancellation fully processed. This article walks through the most common scenarios: There are additional charges in my Figma bill.
@Elba Alján, thank you for pointing Txema in the right direction.
¡¡Muchas gracias, Elba y Gayani!!
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