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I cancelled my subscription a week ago, but I was still charged. My Figma account clearly shows that I’m on the Free Plan, so I don’t understand why this charge occurred.I have also tried contacting support, but I haven’t been able to get any assistance. This situation is very frustrating, and I would appreciate a prompt explanation and refund if this charge was made in error.

Hello,I am the billing owner of a Professional Team workspace.I recently noticed an unexpected charge related to a Dev Seat that was assigned to another user on my team. I was not aware that assigning this seat would create an additional paid charge on my account.As soon as I noticed the charge, I changed the user’s seat back to a free View seat to prevent any future charges.I have already contacted support and currently have the following tickets:Ticket #1966951 Ticket #1971567I submitted my refund request immediately after the charge was processed, but I have not yet received a response from the billing team.Could someone please confirm that my request is being reviewed and advise whether any additional information is needed?Thank you for your time and assistance.

Hi, I’ve an Org Full Seat, for 4/5 months I will have an intern that will need to edit my files. Which seat should I take for her? Not sure if Professional Full will work properly for my aim. Thanks for the supportGiorgia 

When browsing the community page, clicking on content to enter the details page and then going back causes the page to return to the top. This is very frustrating because, while browsing various creative works, I inevitably click "Details" to view the creator's other content. Once I return to the previous page, it resets to the top instead of staying at the position of the content I was just viewing.

How do you get rid of “ghost components” after you make sure there are 0 instances in a library or work file, but they are still shown in the Assets panel in both the work file and the library? The flow was: I published the library with a new component → deleted the component → published the library again. It happened within a few minutes, so no one used it.When I try to insert the ghost instance in the library it says “You can't add an instance of a shared component into the document from which the shared component was published if the original component was deleted."So why does it still clutter my assets panel? How to fix this?

Support ID: e042ffd5-3978-42a9-8c22-2f40440f1f34I requested an icon to be created based on the provided input, but the generated icon is incorrect and does not match the requested concept. The icon is also poorly aligned, visually unappealing, and does not meet the expected design quality. Please review the input and regenerate the icon with proper alignment and an accurate representation of the requested design.

Hello Figma Support,We recently transferred part of our Figma projects to the new workspace. We noticed that around 100 files still show the previous owner as: user@company1.comHowever, when we open the sharing settings and check “Anyone in [project name]”, we can also see the owner/account listed as: user@company2.comWe want to make sure we handle this correctly and avoid making any files ownerless or inaccessible. Could you please advise on the fastest and safest way to transfer ownership of these files from user@company1.com to user@company2.com?Specifically, we would like to understand:Is there a way to bulk transfer ownership for approximately 100 files?Can this be done through the Admin Console, or does Figma Support need to perform the transfer? Would removing or deleting user@company1.com from the organization automatically transfer ownership, or would the files become ownerless?Is the project-level owner shown under “Anyone in [project name]” enough to ensure the files are saf

I am trying to connect to MCP dev server to Claude from the Desktop app, and I just don’t see the option anywhere. I looked all over in Preferences, and I tried clicking Shift + D in my project to toggle the interface, and nothing happens. I’m not seeing the toolbar at the bottom either. I have a full seat in this project, so I’m not sure what’s going on. I updated to the latest server, and even tried the beta app just in case. Any thoughts?

When i pusblish my figma site, it is SO incredibly slow and not responsive at all. Furthermore the interactions are either moved or completely missing, when i go into my design file and run the prototype it is completely different. Also is there a prototype share link for the figma site or does it have to be published??

I created an app with Figma Make and I'm trying to select an element inside a container with the pointer tool. However, because there's a shimmer effect layer over the container, I can't select any of the objects underneath, only this shimmer layer. How do I select the elements inside / beneath it?

I cant access Figma Agent. My figma app dont update to the latest version.

Hi everyone,for some time now my exports from Figma look noticeably blurry/pixelated.The canvas preview looks perfectly sharp, but the exported PNG/JPG does not.This happens across different files and export sizes (e.g. 1200×628, social assets).Has anyone experienced this recently? Could this be a rendering or export bug?Appreciate any insights.

Hello Figma team,I need help with a billing/refund issue.We have already submitted support tickets regarding possible duplicate billing, but we have not received a clear response yet.Related support tickets:#1961757#1970803The issue is:1. We appear to have been charged monthly even though we already had an annual paid plan.2. There also seem to be unintended annual charges related to additional accounts or teams.3. We would like Figma to review the related billing records and confirm which charges are eligible for refund.We can provide invoice numbers, payment screenshots, and admin account details privately if needed.Could someone from the Figma team please help check this issue or guide us to the correct billing support channel?Thank you.

Figma's MCP is incredibly difficult to use. Calling Figma MCP with ClaudeCode takes an extremely long time and consumes a lot of tokens when generating design files, and the generated quality is also low. All my design systems are actually based on Figma, and now I have to explore new design software such as Apple Pencil, Claude Design, and Open Design, migrating component assets elsewhere. It's heartbreaking. Figma could definitely be better than any other design tool; it's just really hard to use right now, and in the team's exploration of AI workflows, designers are forced to migrate assets.

Hi Figma Team, I kindly request that you provide your Certificates of Tax Residence for the 2026 for the purposes of tax reporting in Poland.These certificates are necessary to ensure proper withholding tax compliance and to fulfill our reporting obligations to the Polish tax authorities.I would appreciate it if you could send the documents in PDF format at your earliest convenience.Please let me know if any further information or documentation is required from my side.Thank you in advance for your assistance.Best regards,

There are several issues with the variable editing UI that I find really limiting, but in this instance I think its the most egregious. I want to add maybe 30 rows across 9 variable modes in one variable collection, I’ve got the data in an excel sheet that I want to add on, but I can’t just..paste row by row?Instead it looks like my options are:Upload my sheet as a new variable collection and rewire all components Manually type data into 270 cellsI’m wondering is there something I’ve missed here? Like is there a method or technique I am not aware of?

한국시간으로 새벽 3시32분에16.32달러가 갑자기 결제됐습니다. 플랜구독취소도 했어서 무료 플랜으로 되어있는데  왜ㅜ결제된건지 모르겠네요.바로 환불부탁드립니다.

How do I export a Make file to Figma Design for FlutterFlow import?"

Using Figma Make for a long time now and for the first time it took all credits left in the account, but did not output any result. The prompt was optimized with Codex in PDF document, as usual, and did not demand major changes or creative work, just Design style change for existing page with no functionality change.How to get back these credits, if there is no result?How to avoid such mistakes from Figma Make in future?

I am experiencing a bug with the point and edit feature in Figma Make. I can select an element, but as soon as I try to move my cursor to the edit toolbar, the toolbar disappears and I can’t interact with it. This is happening both in the desktop app (MacOS) and on my browser (Firefox). 

Hi! I don’t know why, but I see notification about restricting file sharing option. Can anubody help me with this problem and remove the restriction - or at least explain why it has appeared and what to do with it.Best,Wojtek

I did downgrade of the version but it keeps send a message of the payments. I don't want the figma anymore. Solve my subscription problem ASAP.

Hi everyone,I'm trying to upgrade our team to the Enterprise plan, and I've reached out to the Sales team twice through the contact form. Unfortunately, I haven't heard back at all so far.We're ready to move forward with the upgrade and have an internal deadline at the end of June, so I'd really appreciate any help getting in touch with someone from Sales.Has anyone run into this before? Or could a Figmate help connect me with the Sales team? Thanks in advance!

Hello, the last invoice payment was not processed because another high amount payment. Now the credit on the card is enough. Will be another automatic payment attempt by your side ? I was in chat with “AI dumb agent” and it told me that issue was created, but nothing happened. The link is not working. Reply form AI: I can confirm you have an open ticket with Figma support: 1964830.Support is available Monday through Friday, excluding observed company holidays.You can track your case status or add more context here, and you can also reply to the confirmation email you received when the ticket was submitted.In the meantime, you can ask a question here, or post your topic in the Figma Support Forum, and a Figma Support Specialist will follow up.Is this about ticket 1964830, or do you have a different question?