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Hi everyone, I ran out of AI credits in Figma while working on my website and now I can’t continue using the AI features. Is there any way to keep editing the project without them, or switch back to normal editing mode? Also, do credits reset or can they be topped up somehow? Thanks!

Hi,I've been looking into this for a while now, and I haven't seen this issue reported anywhere.Since 3-4 days, when I have a component with nested components inside, if I ever try to create variants of this main components, it resets the inner components interaction.Example : Simple component, the interactions on the nested components works as intended. If I add a variant property to this component, whatever it is, the inner components interactions gets reset, and try to access its main component??I never had this problem before but since it started it occurs on all of my projects…The “reset component state” box is unchecked.I do have Figma’s latest version, tried reloading the tabs, restarted Figma itself, I don’t know what to do and it’s getting me mad, please help 😭

您好，我是来自中国的用户，我购买的订单需要开发票。

Hi, I’m having an issue with one of my Figma Make prototypes; “DL Prototype (BA Copy)”. When I try and restore any previous version (using the Version history dropdown, as shown in the message above), Make says it can’t fetch it. We’ve also tried prompting Make to undo changes and revert to an earlier version with no success. There is no preview and it appears as though all / key files have been deleted somehow. 

the home screen doesnt show anything other than filters and team selection 

Just thought I’d share for posterity as this almost drove me insane! I’d set up basic light / dark color modes and variables, which worked almost everywhere except for a few frames. It turns out i’d copied some assets from another project, and the appearance tab had exposed the variable modes for them, rather than the ones in the current file. The solution was to go the longer way through [blue] to the variable mode. 

Hi everyone!Looking for 1 transfer ticket for Figma Config 2026 if anyone is no longer able to attend. I recently joined a new company and my whole design team is going, so I’d really love the chance to join as well.Please let me know if available. Thank you!

Hi, I want to duplicate a file but doing so doesn’t duplicate version history. A newly duplicated file has no history at all. Is there any way to export version history or make it duplicate as well along with the file?If Figma doesn’t provide such a functionality is there any plugin you can recommend? I have a quite big files with around 500 versions and “Figma Comments & Version History Exporter” plugin seems to support only small files (around 200 versions looks to be the limit). Cheers

Subject: Refund Request - Accidental extra seats added to invoice Hi Figma Support Team, I intended to purchase only 1 Dev seat for my team. However, when the invoice was generated, extra accidental seats were added, making the invoice amount much higher than expected. I have already gone into my Admin settings and downgraded all those accidental extra users back to free "Viewer" seats, leaving only the 1 intended Dev seat active. I have also changed our team settings to manual seat approval. Since this was an accidental system upgrade and the extra seats were not intended, could you please issue a refund/credit for the extra charges and adjust my billing to reflect only the 1 Dev seat?Thank you. 

We were previously on a paid plan and looking for a past invoice or receipt of 14th March to 14th April. The invoice number in_1TAq5dIvcqWR3dFDwsSzfAOP. Our ticket number 1910310.

Dear Figma Support Team, I am writing regarding Invoice XPJMCMG6-0009 (dated May 12, 2026) for $92.04 USD, billed to my account under (redacted by the moderator due to PII) (ABS Posters). My usual monthly charge is $47.20 USD (Invoice XPJMCMG6-0008) for 2 Professional Full seats. However, this month I was charged $92.04 — nearly double — due to a 3rd Professional Full seat that was added on April 15, 2026 without my knowledge or intention. The 3rd seat was added by mistake and has not been used at all. Only 1 member has actively been using the Figma paid features throughout this period. I have already downgraded the 3rd seat to Viewer-Restricted to prevent any future charges. Given that:• The seat was added unintentionally• The seat was never used• I have now removed it immediately upon discovering the error I kindly request a revision of Invoice XPJMCMG6-0009 and a refund of the overcharged amount of $44.84 USD (the difference between $92.04 and my usual $47.20). Please let me know if

I have just added the Figma add-on on Chatgpt and I can´t seem to make it work. They promise to be able to build decks, wireframes, designs…As they announce on their web. I am doing just as they explain: write @Figma and then the prompt. Chatgpt will then write the answer but nothing even similar to having a figma integration.Does anyone know anything about this?Thank you!! 

想要询问能否开具中国增值税发票（专用发票/普通发票）

We're seeing a consistent HTTP 500 from https://www.figma.com/embed?embed_host=share&url=... when the viewer's browser is logged into Figma. Same embed URL, same file:Logged out → works Logged in → 500Repro is just: open a prototype embed iframe while logged in to Figma on the affected account. The 500 happens during what looks (from devtools) like an internal refreshOnReadyForEmbed reload triggered by the auth-aware code path.Reproducible across Chrome, Firefox, and Safari. Setting iframe.credentialless = true (Chrome only) avoids it by stripping cookies, but breaks Figma's password-protected file form, so it isn't a viable general fix.Could someone from Figma confirm and/or give an ETA on a fix? Happy to share file IDs and HAR captures privately.Thanks.Note: we can reproduce reliably on some accounts but not others. We initially suspected it was specific to full-seat (paid) accounts, but we haven't fully confirmed that — login state is the only consistent differentiator we've iso

I received my monthly payment today even though I don't even use the app anymore, so I canceled and left the free plan. I contacted support, but the only thing that answered was a useless chatbot. What should I do?

Hi Team,I had requested for name and address change in Invoice few days back. Only after the name change, I would be able to make the payment. However, i havent received any acknowledgement or change acceptance to email, even though the chatbot insists that i will get the confirmation through email. We have now lost access to Figma since the payment has not been made. We are ready to pay immediately as soon as the name change is completed in the invoice. I am also unable to get the email address of support team, and the chatbot insists that i post in the forum.

Hi there,I have created a team for my online students and invited them using their school email address but there is a red exclamation mark that “Admin needs to update this seat so they can edit”. Please let me know what I have missed or done incorrectly?Thanks, Nicola Vruwink   

I seriously need help with my Figma Education verification because this has become extremely frustrating.I already submitted EVERYTHING possible: student documents identity documents tuition/payment proof academic calendar course schedule institutional email My verification through SheerID was APPROVED on May 4th and it says I am verified for 335 more days, but Figma still does not activate the Education plan on my account.Every time I try to redeem it, I get “Verification Limit Exceeded”.I already created new teams/workspaces, retried the process multiple times, and nothing fixes it.At this point, it looks like the Education benefit is stuck somewhere internally on my account and I need someone from Figma support to manually resolve this issue urgently.Please help.

My app was working the i ran out of credits and now it is not working????what can i do i have crew members that rely on the app

Hi,I need a cancellation and refund of my Figma Config 2026 ticket. I have raised  tickets and haven’t got any response. It’s already been 15days. This process shouldn’t be this hard.Latest case number 1886785 Please help.Thanks.

my computer keeps crashing when I try to go on preview in figma design, my screen would go fully black twice then kick me out of my app that I'm trying to make.Then says this in the pic after it kicks me out and when I try to get back in. the only way I can get back in, is to go to the page of my app and hit “open in editor”.why is it doing that???I've tried clearing my cache and shutting down and restarting my computer but it doesn't work. ​​​​

Hi everyone,I had this same mistake once before, and the support team kindly helped me with a refund — I'm truly grateful for that.Unfortunately, our team ran into the same issue again recently: we just needed to add one seat to our existing team, but during the process, we accidentally purchased a new standalone plan instead. To be clear, we have already properly added the seat to our team — we just ended up with an extra standalone plan that we don't need.I emailed Figma Support last Friday (May 16) around 6pm Beijing time to explain the situation, but I haven't received any reply yet, so I'm reaching out to the community for help.Would it be possible to cancel and refund the mistakenly purchased standalone plan? We are more than happy to pay for the correct seat — we just don't want to waste money on something we don't need.Thank you so much for your understanding and help!

When you drag a screenshot into the canvas, the display resolution is not taken into account.For example, if a screenshot from an iPhone 17 Pro (1206 × 2622) is dragged and dropped into the canvas, it is inserted at a size of 603 × 1311 (i.e., half the actual size).However, iPhone screenshots have a resolution of 144 × 144, or @3x. Accordingly, the screenshot size should be 402 × 874 (i.e., ⅓ of the actual size) when imported into the canvas.

Subject: Urgent Account Suspension Appeal & File Recovery Request -(redacted by the moderator due to PII)Dear Figma Support Team,I am writing to urgently appeal the suspension of my Figma account (redacted by the moderator due to PII)This is my primary, day-to-day working account, and all of my ongoing design projects and critical files are stored within it. Today, I was suddenly locked out of my account with a notification stating it has been suspended. I received no prior warning or explanation regarding this action.To give you some context: because my project requirements expanded, I needed to upgrade to the Pro plan. Since I do not possess a credit card capable of international payments, I unfortunately resorted to a third-party service provider to handle the subscription payment for one month. I now realize this may have inadvertently violated Figma’s Terms of Service regarding unauthorized payment methods. I sincerely apologize for this oversight, as it was never my intention

Hi, I’m looking to get a purchasing agreement in place.  Our organization requires a PO for software orders and we’re not allowed to use a credit card.  The sales and contact form has been really help as no one has responded.  How do I get a hold of someone to talk about this?  Is there a number I can call?  Thanks!