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Question

Why does Figma auto-deny my legal right of withdrawal?

  • July 16, 2026
  • 1 reply
  • 10 views
Marigold

I accidentally purchased professional on an annual plan 3 days ago. 230Eur! Today I cancelled it with the intention to switch to a monthly plan, but Figma’s terms of service say all purchases are non-refundable and that my account will only be downgraded at the end of the billing cycle in July 2027. A YEAR FROM NOW! Seriously, does Figma’s Terms of Service legitimately trump my legal Right to Withdrawal within 14 days?? 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 16, 2026

Hey ​@Marigold, I can see you've already got a ticket open (#2018210) from today, that's exactly the right place for this to be reviewed. I'm not able to look into account specifics or billing terms here on the forum for security reasons, but our support team will take a proper look.

I'll make sure the team follows up with you directly on your ticket, feel free to add anything else here too if it's useful context for them.

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