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Refound Request for annual subscription

  • July 17, 2026
  • 1 reply
  • 35 views
Sofiya D'Intino

Hello Figma Support Team,

I hope you are doing well.

I would like to request a refund for my Figma Professional subscription.Ā I subscribed because I thought I needed the software, but I haven't used it so far and don't think I will. I have already cancelled the subscription via my profile, but I was wondering if it is possible to get a refund.

I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request.

I look forward to your response.

Kind regards,

Best answer by Celine_

Hi there! Celine from the Community Support team at Figma here. Thanks for reaching out.

I've gone ahead and created a support ticket on your behalf so our supportĀ team can review your request. For reference, your case number isĀ 2020932, sent via your email address sxxxs@gxxxl.xxm.

For security and privacy reasons,Ā  please note we're not able to review billing or account-specific details here on the Forum. Please keep an eye on your inbox, as someone from our support team will be in touch shortly.

Please also note that refund requests are reviewed on a case-by-case basis in accordance with Figma's Terms of Service. (More details on our refund policy here:Ā https://www.figma.com/legal/tos/). Our support team will review your specific account and let you know what options may be available.

I'll go ahead and close this topic here, but if you have any further questions, please continue the conversation directly through your support case. Thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 17, 2026

Hi there! Celine from the Community Support team at Figma here. Thanks for reaching out.

I've gone ahead and created a support ticket on your behalf so our supportĀ team can review your request. For reference, your case number isĀ 2020932, sent via your email address sxxxs@gxxxl.xxm.

For security and privacy reasons,Ā  please note we're not able to review billing or account-specific details here on the Forum. Please keep an eye on your inbox, as someone from our support team will be in touch shortly.

Please also note that refund requests are reviewed on a case-by-case basis in accordance with Figma's Terms of Service. (More details on our refund policy here:Ā https://www.figma.com/legal/tos/). Our support team will review your specific account and let you know what options may be available.

I'll go ahead and close this topic here, but if you have any further questions, please continue the conversation directly through your support case. Thank you!

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