Download invoice after downgrade to free plan

Hey ​@1Long, thanks for reaching out! 

When a team is downgraded to the free Starter plan, the billing section (including invoices) is no longer visible in the dashboard, which is why you’re not seeing them anymore.

Thanks for flagging that you’ve already reached out to support. Sorry that you haven’t heard back from the team yet, there’s currently a backlog they’re working through. I’ve gone ahead and escalated your ticket (#1843539) internally so the team can take a look sooner. They’ll be able to help retrieve your past invoices.

Appreciate your patience in the meantime! Someone from the team should follow up with you shortly. 

crazy!  still not fixed?

Hey ​@Tagile! 

This is expected behaviour: once a team is downgraded to the free Starter plan, the billing section (including invoices) is no longer visible in the dashboard.

That said, you can still get your past invoices. I can help connect you with our support team, and they’ll be able to retrieve those for you.

Let me know and I’ll get that set up. 

No, it’s crazy and not consumer friendly.

Sometimes I don’t need Figma for a few months, so I switch back to the Free plan. But since I have to file a VAT return, I still need the invoices. The fact that I have to email customer service about this and can’t just download the older invoices from my payment history… is not expected behaviour.

Hey ​@Culinary, that's a completely fair point! 

I don't have a self-serve option to offer at this moment. What I can do is log this specific feedback for the team.

If you'd like, I'm happy to help get you connected with support to retrieve your invoices now. Let me know how you’d like to proceed. 

Hi ​@Gayani_S , thanks for your reply.
No need for personal contact with support but forwarding this to the team would be great.