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Question

Download invoice after downgrade to free plan

  • April 15, 2026
  • 1 reply
  • 12 views
1Long

Hi,

 

I just downgrade from paid to free plan. Eventhough I am the admin of the team. 

 

Also, already created a support ticket for this but havent seen any reply in 4 days.

 

Thanks

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • April 15, 2026

Hey ​@1Long, thanks for reaching out! 

When a team is downgraded to the free Starter plan, the billing section (including invoices) is no longer visible in the dashboard, which is why you’re not seeing them anymore.

Thanks for flagging that you’ve already reached out to support. Sorry that you haven’t heard back from the team yet, there’s currently a backlog they’re working through. I’ve gone ahead and escalated your ticket (#1843539) internally so the team can take a look sooner. They’ll be able to help retrieve your past invoices.

Appreciate your patience in the meantime! Someone from the team should follow up with you shortly. 

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