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Question

$20 ticket

  • July 16, 2026
  • 1 reply
  • 7 views

Yureriti

I'm writing to dispute a recurring $20.00/month charge from Figma that has been hitting my corporate card for at least the past 2-3 months. I cannot identify the source of this subscription and am requesting your help locating the account responsible and issuing a refund.

Here are the charge details:

- Amount: $20.00 (recurring monthly)
- Merchant name on statement: FIGMA SAN FRANCISCO CA
- Charge dates: April 6, 2026 / May 6, 2026 / June 6, 2026


Our company already has a separate Figma Pro team subscription, so this $20/month charge appears to be a duplicate or an accidental individual subscription that I did not intentionally create. I've checked my Figma account settings and billing page but cannot find any active individual subscription tied to this charge.

Could you please:
Look up which Figma account is generating these charges and cancel that associated subscription? As well as refund what’s been charged as of now, thank you. 

1 reply

djv
Figmate
  • Community Support
  • July 16, 2026

Hi ​@Yureriti, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but I completely understand the urgency here. It looks like you’ve also written to product support directly on ticket #1979903, and they replied to you recently. 

Please check your email inbox at your earliest convenience. If you have any further questions or concerns, please continue working with the support team directly.Â