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Question

Refund Request

  • July 16, 2026
  • 1 reply
  • 9 views
eastflow

Hello,

I accidentally selected the wrong account when making this payment. I meant to pay with my new company account, but due to confusion between my accounts, the payment was mistakenly processed on the wrong one.

As this transaction occurred less than 2 hours ago and resulted from an honest mistake on my part, I would kindly like to ask if it might be possible to process a full cancellation and refund. I truly appreciate your understanding and would be very grateful for your assistance with this matter.

 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 16, 2026

Hey ​@eastflow, thanks for reaching out!

Unfortunately, I can't look into account or payment specifics here on the forum for security reasons, but our support team can help out. 

Please reach out to our Figma Support directly:

  1. Submit a request through our support hub, or select the question mark icon in the bottom-right corner of any page in Figma and choose Contact support
  2. Include the amount, date, and team name associated with the payment, along with the account you meant to use instead

That'll get a ticket started so someone can dig into your account directly and sort out next steps with you.

For a helpful overview of how billing works in Figma, you can also check out our guide to managing payment and invoice details.

 

 

Hope this helps! 

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