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Request for Historical Invoices (Invoice IDs: in_1TeXL9IvcqWR3dFDhI1164Ef, in_1TTIaPIvcqWR3dFDcV8eMl1r)

  • July 17, 2026
  • 3 replies
  • 15 views
Kaspa Center

Dear Support Team,

I am writing to request your assistance in retrieving historical invoices for my account.

Our team is currently on the Starter plan, which limits our ability to view or download invoices directly from the dashboard. However, I need to obtain the PDF copies of two past invoices, which I believe were generated during our previous subscription (Professional / Organization / Enterprise plan).

I have billing access to this account. Could you please help retrieve and send the following invoices to this email address, or forward this request to the billing department?

Requested Invoice IDs:

  1. in_1TeXL9IvcqWR3dFDhI1164Ef

  2. in_1TTIaPIvcqWR3dFDcV8eMl1r

Associated Account Email: (redacted by the moderator due to PII)

Please let me know if you need any additional verification or details to process this request.

Thank you for your time and assistance.

Sincerely,

Tosspon

    3 replies

    Kaspa Center
    • Kaspa Center
    • Author
    • New Member
    • July 17, 2026


    The user reports that a refund for Invoice Number 3226D7A-0004 was processed to an old, canceled Kasikorn Bank credit card (ending 5281, cardholder Napat Woratakulkan). They request the refund be sent to their current Kasikorn Bank credit card (ending 9795, cardholder Nutnicha Mekvoravut) instead. The user is seeking assistance to correct the refund destination

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 17, 2026

    Hi ​@Kaspa Center, Celyn from the Figma Community Support team here.

    Thanks for reaching out. I understand that you're looking to retrieve invoices from a previous subscription, and that you also need assistance with a refund request.

    To help protect your privacy, I've gone ahead and redacted the email address from your post. I've also merged your related post into this thread so everything stays in one place.

    While we're not able to assist with billing-related requests directly here on the forum, I've located your existing support tickets #2015891 and #2014271 and added an internal note to escalate them for additional visibility with our Billing team.

    Please keep an eye on your inbox, the team will follow up with you directly as soon as they have an update. Thanks for your patience in the meantime!

      Kaspa Center
      • Kaspa Center
      • Author
      • New Member
      • July 17, 2026

      Thank you😀

       

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