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wrong payment

  • July 16, 2026
  • 1 reply
  • 70 views
B A

in_1TtW4RIvcqWR3dFDoyY1RvCB

팀: B A의 팀

시작: 6월 15, 2026

종료: 7월 15, 2026

 

추가결제된금액 16.5usd refund plz The plan ends on the 15th, but the additional payment was made on the 16th. Please cancel it

Best answer by Celine_

Hi ​@B A , Celine from Figma here! I took a look to your support case, and I can see our Support team has already reviewed your account and explained that the additional charge wasn't a subscription renewal, but a final billing adjustment related to changes made during your subscription. Our support agent is waiting for your reply.

Since this involves your account and billing details, we're not able to review or discuss those specifics here on the Forum. If you have any further questions or would like us to take another look, please continue the conversation directly in your existing support case, where the team will be happy to help.

I'll go ahead and close this topic here, since your case is already being handled through Support. Thanks!

    This topic has been closed for replies.

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • July 16, 2026

    Hi ​@B A , Celine from Figma here! I took a look to your support case, and I can see our Support team has already reviewed your account and explained that the additional charge wasn't a subscription renewal, but a final billing adjustment related to changes made during your subscription. Our support agent is waiting for your reply.

    Since this involves your account and billing details, we're not able to review or discuss those specifics here on the Forum. If you have any further questions or would like us to take another look, please continue the conversation directly in your existing support case, where the team will be happy to help.

    I'll go ahead and close this topic here, since your case is already being handled through Support. Thanks!

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