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Question

i register 5$ seat, then I see my account not updated and money is not withdrawed in my bank account, I transfer again but this time my bank acocount lost 10$ while my Figame account still not updated

  • February 1, 2026
  • 1 reply
  • 12 views
Hoa Y

i register 5$ seat, then I see my account not updated and money is not withdrawed in my bank account, I transfer again but this time my bank acocount lost 10$ while my Figame account still not updated

 
mình đăng ký chỗ 5$ thì thấy tài khoản chưa cập nhật và tiền cũng không rút về tài khoản ngân hàng, mình chuyển khoản lại nhưng lần này tài khoản ngân hàng của mình mất 10$ trong khi tài khoản Figame của mình vẫn chưa cập nhật

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 2, 2026

Hello ​@Hoa Y — welcome to Figma Forum, and thanks for sharing what you’re running into.

From what I understand, it sounds like you were trying to add a single seat to your account, but you’re now seeing activity on your bank statement that doesn’t seem to match what’s reflected in your Figma account.

I’m not able to view or discuss account-specific billing details here in the public space, but this article may explain what you may be seeing and how to resolve it: There are additional charges in my Figma bill → My bill is higher than expected.

If questions remain after reviewing that, we can definitely help get things sorted. I can see that you already have a case open with our Product Support team, and they’ll be able to take a closer look at your account and billing activity. Please keep an eye on the email address associated with your Figma account for updates on case number: 1720059.

Let us know how things go, and feel free to follow up here if anything still feels unclear.

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