On my Figma paid plan, I didn't know that giving a team member edit permission would incur extra charges. I granted edit access and then immediately revoked it, but I was still charged this time. I'm a job-seeking student with no income, so I would really appreciate it if you could process a refund.
Solved
Charged despite immediately revoking team member's edit permission - requesting refund
Best answer by Celine_
Hi ​
For security and privacy reasons, we're not able to discuss account-specific billing details here on the Forum. That said, our support team has already shared a detailed breakdown of your invoice in your support case. Please check your inbox for the full explanation.
(In general, this type of invoice can be generated when a user is granted Can edit access during a billing cycle, as assigning edit access creates a paid Full seat for users who don't already have one on the team. The invoice in your case was a catch-up invoice rather than a subscription renewal.
I can also confirm that your team has been successfully cancelled, so there won't be any future renewal charges for it.)
If you have any further questions about your billing request, please continue the conversation directly through your existing support case, as the support team will be best placed to assist you. I'll go ahead and close this topic here, thank you!
This topic has been closed for replies.
Hi ​
For security and privacy reasons, we're not able to discuss account-specific billing details here on the Forum. That said, our support team has already shared a detailed breakdown of your invoice in your support case. Please check your inbox for the full explanation.
(In general, this type of invoice can be generated when a user is granted Can edit access during a billing cycle, as assigning edit access creates a paid Full seat for users who don't already have one on the team. The invoice in your case was a catch-up invoice rather than a subscription renewal.
I can also confirm that your team has been successfully cancelled, so there won't be any future renewal charges for it.)
If you have any further questions about your billing request, please continue the conversation directly through your existing support case, as the support team will be best placed to assist you. I'll go ahead and close this topic here, thank you!
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