Get Solutions

The error message shown to me by Figma Make is: "Couldn't load Make. Try checking your network connection or refreshing the page. (M2)"I have tried checking my network, VPN and DNS settings, switching to different browsers to access Figma Make, and logging into it on different computers, yet the issue still persists.However, my teammates in the same team can use it normally, and we are all under the same network environment. So I suspect that the problem might be related to my account. Could you please help me resolve this issue? Thank you so much!

I have a full seat. I have created this library named KBC Bootstrap, which I’ve published and I don’t see the “Export to figma make” to create a Make kit for Figma Make. I’ve tried all of the suggestions. I can not figure out why I can’t see it. The option was available couple weeks ago.

Dear Figma Content Reviews Team,I am writing to follow up on my previous message, as I have not yet received a response.Thank you for your guidance so far. As explained, I am having difficulty retrieving the bank records from a long time ago due to account changes.While we work on resolving this billing issue, I have a very humble request. The design files and professional portfolios stored in this account ([2026-04-09 Removed PII - AB]) are the result of years of my hard work and are critical to my career.Could you please grant me temporary access to my account (for just 2-3 days)? This would allow me to download and back up my essential project files (.fig files) to avoid a total loss of my work. Once I have secured my data, I am more than happy to continue the discussion regarding the chargeback and settle any necessary payments.I sincerely hope for your empathy and assistance in this difficult situation. I am ready to cooperate in any way possible to rectify the billing issue.Thank

First let me say that I really love Figma and the speed at which it lets me create anything I can think of.  What I don’t like is the delays going from creation to launch.All of my DNS settings are correct and propagated.  Still waiting on SSL to be issued.  Every time I launch a site it’s the same thing….waiting days for the SSL.  Can we get an engineer to look into how SSL certs are created?  This should be a <1 minute process.

My plugin ID 1614785822982673698 seems to be stuck in review for almost a month. I never received an email confirmation when submitting.When visiting the URL https://www.figma.com/community/plugin/1614785822982673698/portable-expert I do see the message “This page is private for now. Only you can see it while your plugin is in review.” So it’s still floating around somewhere. Can your team take a look please?

Hi Team,I am unable to unpublish my figma make website which was published from another account in which it was created orignally, thereafter the ownership was trasnferred in my name, despite being the owner, i am unable to take down the webite.Hoping for a prompt resolution, thanks & regards

Hi everyone, since the last update I’m experiencing issues with the copying of images into other frames. It seems like the image isn’t stored in cache. Does anyone know how to fix it? Best,Finn

When editing a master component, using the UI pulldown menu (right sidebar inspector) to convert a Group to a Frame updates the layer display, but the underlying Plugin API node type incorrectly remains GROUP instead of changing to FRAME.The issue here is that there’s now a mismatch between the way the API can access this node type and the way it’s represented to humans in the display tree; Humans can’t visually verify that we’re looking at a false Frame (that’s really just a Group) unless they run dev console commands against the node type.Steps to reproduce: Create a Component Add random things to it, Group those items Select the Group Type this in the console: console.log(figma.currentPage.selection[0]?.type); ​​​​​​Note that it says “GROUP” Use the UI to switch in the sidebar to change it into a Frame Repeat the console command Note that it still outputs “GROUP”, and display tree says that it’s a Frame

Hi all,I’m running into an issue with my AI credits not resetting as expected. My billing/reset date is April 9, but as of today my credits are still showing as empty.I’ve already submitted a support request but haven’t heard back yet. This is currently blocking progress on a project that needs immediate attention, so I’m trying to understand if there’s a known delay or issue.For context:Plan type: Full SeatExpected reset date: April 9Current status: 0 credits remainingHas anyone seen this happen before? Is there typically a lag with credit resets, or does this sound like a bug?Appreciate any insight.

I am using a school account and made a whole project a year ago. When going back I seemingly have lost access to that file and cannot gain access since I “am not the file owner” but I created it all on this account that I am using. Is there any way to access it since I cannot find the file anywhere except for the tab I’ve kept open all this time looking for it?

Figma Credit scam. Earlier there were 86 credits. Then I gave prompt. Usage credit for said Prompts were 40. & then it shows 0 credit left. This is just a new way of scam. 

I am writing from my second account because I am currently unable to log in to my main account and therefore cannot access the forum or check the status of my support request.The email address linked to the suspended account is: [PII removed - 2026-04-09 AB]Support ticket number: #1840464My account was suspended after I accidentally posted test content to the Community while I was simply trying out Figma Make using a random prompt from the internet. It was not my intention to violate the Community Guidelines or publish anything inappropriate.I sincerely apologize for this mistake. I understand the importance of following the community rules, and I assure you that this will not happen again in the future. I will be much more careful and make sure to fully comply with all guidelines going forward.I also received the message: “We've received your request”, but the ticket link does not work for me because I am currently unable to log in to my suspended account. Because of this, I am unable

Hi Figma support team, i am currently having issues receiving my verification link to open a company account in my name. I have contacted my IT support in my company about the issue, and it has been resolved that the problem is not from their end. Your AI assistant suggested the IT team removes it from quarantine, but an email has to be received before it’s quarantined. please keep in mind I am not receiving any email from figma.  Thank you for your assistance in resolving this matter.Best regards.  

Hi everyone,I’m having an issue with image quality on my Figma Site.When I preview the page inside Figma, all images look perfect — crisp and clear with their original PNG quality.However, after publishing and viewing the site via the live URL, the same images appear compressed or blurred, as if Figma Sites applied an automatic optimization or downscaling.Here’s my published page for reference:👉 https://tangchuan.figma.site/200%E5%90%8B%E5%B9%95%E5%B8%83%E6%B5%B7%E5%A4%96%E8%A7%86%E8%A7%89%E7%AD%96%E5%88%92I’ve already confirmed that: All images are PNG format, not JPG. They look sharp in the editor and preview. The compression only happens after publishing. Does Figma Site automatically compress or optimize images when publishing?If so, is there any way to keep full-resolution image quality, or disable compression for key visuals?Would really appreciate any guidance or confirmation from the Figma team or anyone who’s solved this.Thanks in advance! 🙏

Ours used to say 'the spec doesn't match the component.' Took me a while to figure out why.What's the most common complaint your devs throw back at you?! How do you share your handoff - via figma file share or tailwind v4 file share or JSON or any other ways.Curious to learn about your approach.

Dear Figma Support Team,I accidently deleted a critical figma file(Crowd Safe) permanently. I request to kindly restore it as this is a high priority file for me. I am sharing the Figma Link: [redacted by forum moderator to remove PII]Please help 🙏🏻ThanksVarun Sahdev

Meus jogos que ficavam na barra inferior sumiram.

Went on vacation for 3 weeks, come back, and now my magic “select all matching layers” button is gone. Why?I used to be able to select all matching layers within a section. that is now gone!Lately it seems like Figma is dead set on disrupting all of my workflows!

I am writing to file a formal complaint against the Figma plugin "MeiGen" (AI Icon & Image Generator).(Plugin Link:https://www.figma.com/community/plugin/1539963026393306817/meigen-ai-icon-image-generator-nanobanana-2-seadream-5-remove-bg-vectorize)Issue Summary:Without any prior notice, the plugin unilaterally changed its rules and reset over 650 credits I had legitimately earned through daily check-ins. These credits could be exchanged for 130 standard image generation services (5 credits per generation).When I contacted their customer support, they admitted that "the failure to notify in advance was our omission." However, they only offered 280 credits as compensation, which is less than half of what I originally had.Furthermore, their support claimed that "only paying users constitute consideration for consumption." I strongly disagree with this logic, as my credits were earned under their previous rules through my daily actions.My Request:I kindly ask Figma to investigate this

Hi Figma Support Team,I am writing to report a persistent issue where I am unable to receive account verification codes, although I am still receiving other regular notifications and emails from Figma.To resolve this, I have already taken the following steps: Whitelisting: I have added support@figma.com to my email whitelist (allowlist). Provider Consultation: I contacted my email service provider regarding this issue. Their technical team suggested that if the sender's address is already whitelisted but the email still doesn't arrive, the problem likely lies with the sender's SPF/DMARC verification configuration. Specifically, my provider stated: "If the sender has SPF/DMARC verification issues, they need to adjust their mailing configuration on their end."Could you please have your technical team investigate if there are any authentication or delivery failures specifically related to the verification code emails sent to my account?Account Information: Figma Account Email: [redacted

I’m experiencing an new issue with token search where results don’t seem to prioritize relevant matches, particularly when trying to find semantic tokens. This behaviour seemingly out of nowhere, and I haven’t been able to revert it.When I search within the token menu, the results appear inconsistent and often surface unrelated primitive or semantic tokens ahead of the ones that actually match my query. “Expected” is what was previously appearing for these searches.Examples:Searching “text”: Expected: text/text Top results: colour/gray/4 (primitive tokens) Then: unrelated semantic tokens like background/surface/active, background/surface/secondary, etc. The expected text semantic token appears as result 4 Searching “secondary”: Returns multiple primitive color values (greys, blacks, creams, reds with numeric scales) colour/gray/2 and colour/gray/12 colour/cream/2 and ​​​​​​​colour/cream/12 ​​​​​​​colour/red/2 and ​​​​​​​colour/red/12 etc... Relevant semantic tokens with “

Hey everyone,I’m still learning the basics of SEO and had a question I couldn’t quite find a clear answer to. If a website gets backlinks from older blogs or sites that don’t get much traffic anymore, do those links still provide value for rankings?I know that high-authority and active sites are usually better, but I’m wondering if a link from a quiet or less-active blog still counts in Google's eyes — even a little bit. Does anyone know how Google views those kinds of links today?

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?