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Report a Problem

Experiencing issues? Report them.

  • 940 Topics
  • 3,515 Replies
940 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

1180
S
Figmate
14 days ago
Tahimi Leon
Tahimi LeonNew Member
asked in Report a Problem
Lost Access to files after lost access to a previous Google Account

I need help for access to a previous account that I had before. I need access to the previous designs that I made with a previous account. On this previous account I used the "Login with Google" auth and now I don't have access to this google account because this was removed.How I can recover my designs?

12
Tahimi Leon
1 hour ago
cangjie12138
cangjie12138
asked in Report a Problem
Figma is too slow after new update

I’m encountering some issues with Figma; regardless of whether the file has many pages or few, the operations are very laggy. I’ve tried changing my network and using a VPN, but neither has made a significant difference. What should I try now?

271861
dvaliao
Figmate
1 hour ago
Hope Miller
Hope MillerNew Member
asked in Report a Problem
No emails received from multiple accounts

I am trying to change the email on my account, and I cannot do so. I do not receive instructions about how to update the email to my new email. I have also tried to make a new account, but I don’t receive verification emails. I have tried multiple ways, multiple times, to get emails, and I have nothing. I need help ASAP before I lose access to my original email account.

242
Ian Duchesne
4 hours ago
JopS
JopSNew Member
asked in Report a Problem
Performance of Figma with day-to-day tasks

Over the last few months Figma has started to run very slow. Even when performing simple tasks like deleting pages or publishing components, the difference in performance is extremely noticeable. I either see the loading spinner for way longer than I should or the icon in the top bar that indicates Figma is struggling to save changes. This is having an big impact on my (and my colleagues) productivity. Please can you investigate and report back? 

281
AnnaRocca
5 hours ago
Q
Qian WangNew Member
asked in Report a Problem
Slow File Loading and High Integrated GPU Usage on MacBook Pro 2019

Dear Figma Support Team,I'm experiencing slow performance with the Figma Desktop App on my MacBook Pro (2019, Intel UHD Graphics 630 & AMD Radeon Pro 5300M, MacOS 13.7.1). File loading often takes up to 5 minutes, causing system-wide lag. I've tried the official troubleshooting methods, including clearing the cache, but the issue persists.I have disabled the "Automatic graphics switching" option in the system settings to ensure the dedicated GPU is used. But I noticed the integrated GPU is at near 100% usage during loading, while the discrete GPU remains inactive.Thank you for your assistance.Best regards

251
Kris_Rasmussen
Figmate
5 hours ago
Nakia Queen
Nakia QueenNew Member
asked in Report a Problem
How do I switch education account to free account

I’ve seen a few of these questions here but no true resolution. I have a a few project with in my account. There is one that I accidentally set to education and now a few of my team members cannot export or access the files because they do not qualify as students. How can i take my account status out of education and place it back into a free starter account? 

71
Celine_Figma
Figmate
6 hours ago
yVincent
yVincentNew Participant
asked in Report a Problem
Grid Layout Causing Misalignment on Odd-Width Canvases (Decimal)

When using a 375px-wide canvas with a layout grid, I encountered a misalignment issue due to Figma’s grid system not supporting decimal values. This creates visual inconsistencies, especially with odd-width canvases and fixed gutter sizes.Steps to Reproduce:Set up a 375px-wide canvas (e.g., iPhone screen). Add a layout grid with 16px margins and a 14px gutter. Create a 2-column design aligned to the grid. Measure each column using the rectangle tool.Expected Behavior:Both columns should be equal in width.Actual Behavior:One column is larger than the other due to the inability to use decimals for grid calculations. Odd-width canvases can’t evenly split without decimals, leading to visual misalignment.Why This is a Problem:This issue causes unnecessary confusion and impacts precision in pixel-perfect designs. Designers may incorrectly attribute the problem to their setup or component measurements.Proposed Solution:Allow decimals in layout grid settings for gutters, columns, and margins.

20
yVincent
7 hours ago
Sheila_Sheikh
Sheila_SheikhNew Member
asked in Report a Problem
Conflict resolution interface is unusable

Conflict resolution workflow never seems to work for me. Either no specifics are displayed at all, and all I can do is press the “resolve” button, or it lists dozens and dozens of conflicts, each taking a whole minute to load the preview, and in the end all the previews turn out to be identical.A textual representation (diff) of conflicts would probably be more useful.Not mentioning the complete failure of displaying black text on black background and not being able to switch the preview bg right in the window (I don’t want to change my whole display mode from dark to light just to see the previews in figma conflicts/merge window). 

342
Sheila_Sheikh
7 hours ago
Mireille Flin
Mireille FlinNew Member
asked in Report a Problem
Can't access file on App when I'm owner

[URGENT] Hi, since this morning I can’t access my file on the Figma app when I’m the owner but when I’m on the web browser I do have access (so not a licence problem). Please help as I need to work on the file asap. Thanks! 

20
Mireille Flin
7 hours ago
SimonBelley
SimonBelleyNew Member
asked in Report a Problem
Text style bug with some fonts

When changing the text style font, some fonts don’t work. The icon changes from Ag to T. It happens with random fonts. I tried installing those fonts on my mac and reopening Figma but it still doesn’t work.

80
SimonBelley
7 hours ago
anasrazo
anasrazoNew Member
asked in Report a Problem
Need to recover my pages in figma file!

I was using Figma on Chrome when an error occurred, and the file didn’t save. Upon checking, I noticed that some file pages were deleted. I tried undoing the changes using Ctrl+Z, but it only worked up to a certain limit. Can you suggest a solution?

00
anasrazo
8 hours ago
ignaciodelcorro
ignaciodelcorroNew Member
asked in Report a Problem
404 on the path of Best Practices (es https://www.figma.com/es-419/best-practices/)

404 on https://www.figma.com/es-419/best-practices/

01
Celine_Figma
Figmate
8 hours ago
amit_roy
amit_royNew Member
posted in Report a Problem
Unexpected Charge for Former Employee on Figma Billing

Dear Figma Support,I recently noticed an extra charge on our Figma billing for a user who left our Team two years ago.This user should not be on our account anymore, so we don’t understand why we are still being charged. This charge appears to be associated with a former employee,Name: Poulamiguhathakurata.As Poulami guhathakurata is no longer employed by our Team, we believe this charge is in error. We request that you investigate this matter and provide the following:Explanation of the charge: Please provide an explanation for the charge, including reason for the continued billing, May be it is a issue in figma.Instructions for account cancellation: If the account is still active, please provide clear instructions on how to delete the account and prevent future charges. I appreciate your prompt attention to this matter.Please review this issue and let us know how to remove the charge and get a refund.Looking forward to your prompt response.Best regards,Amit Roy

202
amit_roy
12 hours ago
Edward Savage
Edward SavageNew Member
asked in Report a Problem
Request for Response from Sales (Yes, another one on this - Apologies)

HiI’d really appreciate a response from a Sales team member. I need to purchase Enterprise Licenses and I does seem that public requests on this forum are the most successful method of doing so. The Contact Sales page not appearing to do anything.My Apologies to the wider Figma Community. I know that there are more that 10 topics on this from the last year with some of then having hundreds of responses.This is a good faith outreach and I understand the Sales team are quite possibly very busy at at capacity but there just aren’t many options available. Ed

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Edward Savage
13 hours ago
Mayur_Shashiprakasha
Mayur_ShashiprakashaNew Member
asked in Report a Problem
Error with SVG Export

I'm trying to export an icon as an SVG from Figma, but the saved file is incorrect and incomplete.The square in the original icon doesn't appear when exportedWhat am I doing wrong? How can I export correctly?

183
Gayani_S
Figmate
13 hours ago
Fatima Gami
Fatima GamiNew Member
asked in Report a Problem
i had figma ai but its gone

why Figma’s Ai suddenly gone? I tried to restart app couple of times, but it didnt helpI really liked AI features, is there any way to get them back?

393
Gayani_S
Figmate
14 hours ago
Upesh.Mavonic
Upesh.MavonicNew Member
asked in Report a Problem
Additional Align Left and align right shortcut not working on Mac App

I’ve been using Crt+Cmd+{Arrow keys} to align objects left/right/top and bottom. For example Control+Command+Left arrow key to Align Left and Control+Commend+Down Arrow key to align to BottomThese were additional shortcuts along with Alt+{A/W/S/D}. I think after last figma update the additional Align left and Align right shortcuts (CTR+CMD+Left/right arrow keys) are not working. So. when I press Ctr+CMD+Arrow Left to Align Left, The object(s) resizes. (meaning it ignores the Ctrl key and just does CMD arrows which is resizing shortcut)However the Align Top and Bottom however works fine.(i.e. Ctr+Cmd+Top/Bottom aligns to Top and Bottom respectively)[I am on Figma Desktop App version 124.6.5  and MacOS version 12.7.6 ]Its very frustrating for me personally for me because I’ve been aligning things this way for years and this was the top if not the only reason to use desktop app and after this feature broke, I haven’t been able to figure out a workaround so far...I tried App keyboard short

00
Upesh.Mavonic
14 hours ago
LarsJ
LarsJNew Member
asked in Report a Problem
Sudden performance issue with findAllWithCriteria

Hi,Running into an issue where findAllWithCriteria suddenly gets a magnitude slower than it normally is/Closing the file and re-opening it or restarting Figma resolves the issue for a while until it happens againHere’s the sample code:const start = Date.now();const n = frame.findAllWithCriteria({ sharedPluginData: { namespace: annotationNamespace, keys: [annotationKey], },});console.log('result', n.length, Date.now() - start, figma.skipInvisibleInstanceChildren);Here’s the output when it works normally:result 28 0 trueresult 364 3 trueresult 57 1 trueAnd this is the output after it starts to happen from my console.log:result 28 18 trueresult 364 1678 trueresult 57 179 trueAs you can see it goes from 0-3ms to 18ms - 1700ms, almost ~1000x the expected time.The issue is relatively rare and I haven’t found any specific patterns that triggers it. It’s not related to the skipInvisibleInstanceChildren flag but seems to be more common in larger files and when doing a lot of

442
LarsJ
20 hours ago
SuzyG
SuzyGNew Member
asked in Report a Problem
AI Tools Gone

I previously had access to AI design tools and now they are gone. I’ve checked my settings, and they’re switched on, so I’m not sure what’s going on. I’d love to have them back if possible—thanks for your help!

81
J
Figmate
22 hours ago
S
SC123New Member
posted in Report a Problem
Presentation link page unresponsive (only 15 slides)

Takes over 10 sec to load a presentation link (with only 15 slides) on browser and in app. Browser shows page unresponsive first then finishes loading. Would be great if it loads faster so we can share the link and viewer can quickly see it without waiting too long or thinking it’s not working.

392
S
23 hours ago
Daisy_Dai
Daisy_DaiNew Member
asked in Report a Problem
You've made too many recent attempts. Please try again later.

I got this error while using community.

301
dvaliao
Figmate
23 hours ago
Harsha_Hassan_Ravindra
Harsha_Hassan_RavindraNew Member
asked in Report a Problem
Unable to update variable description - REST Api

Hi Everyone, I am using Figma Rest API to update the variables on Figma File...  I came across a situation where I am unable to update the variable-description through the API.... For example,consider someone has edited the description on Figma file.. I want to keep the description as it is defined in tokens( I am using styled-dictionary), if I run the figma-api script, was expected to update the description as it is in tokens, but it is not working.. It is working w.r.t tokens values, but not the description..

201
Celine_Figma
Figmate
1 day ago
Alaila Fernandez
Alaila FernandezNew Member
posted in Report a Problem
Phising Threat

Today I received a Figma project that contains a link to a phishing threat.The link was sent through a coworker's email, It seems like his account was compromised.The scammer linked a Figma project and emailed it to all his contacts, since we worked together I opened the figma project, and found another link inside of the figma project, that 2nd link contained a phising threat which my antivirus blocked.This made me think; is there a way to “report” figma projects that pose a security risk to the community? I couldn't find a button to “report project” or something similar. It would be helpful if once identified someone could take those Figma projects down. 

80
Alaila Fernandez
1 day ago
rubiniandco
rubiniandcoNew Member
asked in Report a Problem
Performance issue (with screenshots)

Why is Figma all of a sudden just slamming the memory and battery on my MacBook Air M1 with 16GB RAM? It started maybe a week ago and I can barely work anymore. I've provided some screenshots that show just how many Figma processes are open and how ridiculously expensive they all are. Memory consumption, 9 processesEnergy consumption 

241
Gayani_S
Figmate
1 day ago
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