Report a Problem

Hello Figma Support,I accidentally subscribed to a paid annual plan and was charged unintentionally. As soon as I realized the purchase, I immediately canceled the subscription within 24 hours.I have not used any paid Figma features, and this subscription was made by mistake. Because of this, I would kindly like to request a full refund for the total amount charged.The subscription amount was USD 192, and the total charged to my card in Brazilian currency was BRL 1,031.36.I would really appreciate your understanding and consideration regarding this accidental purchase.Best regards,Maria Rita

CRITICAL BUG REPORT: Figma Make Publish Broken - Preview Works, Published Site Shows Blank PageIssue Summary: Figma Make Preview mode works perfectly, but the Published site at https://a2aiplatformupdated.figma.site/ consistently shows a blank page. This has persisted across 30+ publish attempts and multiple debugging approaches.Error Details:Console Error: "Failed to execute code layer q: Code export Code8_410.default (Code8_410) is not a function" Console Error: "Root element not found!" Reference Error ID: 6aa83328-9e7f-4205-8c99-5fcfb5e5307fWhat Works: ✓ Preview mode displays the full application correctly ✓ Build completes successfully (301KB bundle, 1997 modules) ✓ figma__entrypoint.ts correctly exports component loader: exp

Subject: Unable to publish plugin due to account details change Hi Figma Support Team, I'm trying to publish an update to my plugin (Plugin ID: [redacted by moderator to remove personal information]), but I get the error: "We detected a change to your account details. Please contact support@figma.com to proceed". Could you please help me resolve this issue so I can publish the update?

 Hi everyone, I accidentally approved extra paid seat upgrades today when multiple people sent me access requests on a Figma file. Some users were sending view access requests and some were sending upgrade/edit seat requests around the same time, and I mistakenly approved the paid seat upgrades from the notification/request flow in Figma. I realized the mistake the same day and immediately revoked/downgraded/unassigned the extra users. No one is currently assigned to those extra seats, but my billing still shows additional seats and I am being charged extra for them — in my case, it is showing 8 added seats and a $96 seat update charge. I tried contacting Figma Support, but I have not received a response yet. Waiting for them while I am anxiously Waiting  Has anyone faced this before?Is there any way to remove accidentally added annual/monthly seats without being charged, especially when no one is assigned to them

扣费问题，我下个月要结算120美元，但是我现在没有享受到对应的token，现在都没有费用了，我生成不到20张图片，什么问题？

Hello Figma Review Team,I submitted my plugin for review more than 30 days ago, and it is still under review status. I would like to know the current status of the review process and whether any additional information or changes are required from my side.The plugin is an AI-powered tool that helps designers automatically generate text styles, color variables, typography, spacing, radius, and effects to simplify design system creation.I kindly request you to review the plugin or provide an update regarding the delay. Looking forward to your response.Thank you.

Figma's MCP is incredibly difficult to use. Calling Figma MCP with ClaudeCode takes an extremely long time and consumes a lot of tokens when generating design files, and the generated quality is also low. All my design systems are actually based on Figma, and now I have to explore new design software such as Apple Pencil, Claude Design, and Open Design, migrating component assets elsewhere. It's heartbreaking. Figma could definitely be better than any other design tool; it's just really hard to use right now, and in the team's exploration of AI workflows, designers are forced to migrate assets.

Hi team, My plugin:https://www.figma.com/community/plugin/1631524818589999437/css-scale-tool It is still in review after 9 days. Could you please let me know when this will be published?It is a very simple plugin that only helps developers convert CSS values in code. 

Please help😣 

My plugin id:1631527980421469525Thank you for you review

abc

When u add gif in figma site it loads in preview but when you publish its not loading

There is a bug when trying to reply, delete or interact in any way with comments in prototype view. It’s been buggy for about a month (I thought it would get fixed on it’s own). See screenshots below:   Then when you try to reply the text is the wrong color: 

ProblemThere's no plugin or REST API that exposes a fresh view of which team libraries are currently subscribed to by a file. After a user adds or removes a library mid-session, every documented and undocumented signal continues to report the prior subscription state until the file is reloaded. This makes it impossible to write a plugin that correctly classifies orphan references (variables, styles, components from libraries no longer linked to the file) without asking the user to reload Figma after every library change.Use caseWe're building a plugin that scans a file for orphan references — bindings to variables/styles/components from libraries that aren't subscribed by the file. The orphan signal we use today is figma.teamLibrary.getAvailableLibraryVariableCollectionsAsync(): any remote collection whose key isn't in that response is classified as orphan. This works perfectly when the cache is fresh (after file load), but breaks s

When I’m adjusting an image’s exposure, contrast, etc., the “shift” and “arrow” buttons are no longer functional. This makes it difficult to fine-tune an image using only the arrow. Is this a bug? (I was able to do this in the past). I checked a similar question two years ago, but there was no solution, so I am asking again. Previously, a single button click was sufficient, but now you must hold it down or switch tabs to make detailed adjustments.

Hello Figma Support Team,I'm reaching out regarding an account issue that occurred during an email migration, which has resulted in my account being suspended and my projects becoming inaccessible.Here's a timeline of what happened:1. I had a Figma account associated with [redacted] (a corporate email from my previous employer).2. After leaving the company, I transferred this account to my personal email: [redacted] . I updated all credentials — password, authenticator, and billing information.3. Shortly after, the new owner of [redacted] .team needed to register a new Figma account on that email. Since it was previously associated with my account, this was apparently handled through Figma Support.4. Following this process, my account at [redacted]  was suspended and I am no longer able to log in. All o

Hi,I’m requesting some help with getting a refund for an accidental renewal on my Figma account.I did not intend to renew the subscription for my SignalHarbor team, and I would appreciate assistance with reversing the recent charge of $21.50 USD for the May 01, 2026 to Jun 01, 2026 billing period. I sent an email to support but do not yet have a response. It’s been over 48hoursI can provide the invoice ID and account details if needed.Thank you.

Hi everyone,I’m having an issue with Figma Prototype mode.Previously, all frames connected within one flow were shown when navigating through the prototype with the arrow keys. Now, some connected frames are skipped and don’t appear in Prototype mode, even though they are connected in the flow.I also tested this in another file with another design, but the same issue still happens.I don’t understand what changed or how to fix it. Is this expected behavior, a known bug, or is there any workaround?Thanks!

Sometimes it works and sometimes it doesn’t, which makes me assume this is a glitch. When I try and drag and drop slides in the panel to rearrange the order, I’m unable to do so. Please help. Thank you.

OS: Ubuntu 26.04 LTS Browser: Firefox (version 150) Devices tested: Dell Inspiron 15 3530 and Dell Inspiron 3501 Problem DescriptionWhen using Figma in Firefox, an unexpected behavior occurs while panning (moving the canvas) with the cursor. The last sentence typed or copied starts appearing repeatedly across the screen, as if a "Ctrl + V" command were being triggered continuously.This behavior only happens during canvas movement. As soon as the movement stops, the "pasting" effect ceases.This bug directly impacts workflow, making Figma unusable in Firefox and forcing a switch to other browsers.Steps to Reproduce Open Figma in Firefox. Access any file. Type or copy any text string. Move the canvas using the cursor (pan). Observe that the text is

Después de pedirle algunos ajustes a la IA predeterminada de Figma Make, el chat me arroja un mensaje indicando que "Se produjo un error"y me solicita intentarlo de nuevo, así lo hago y me devuelve exactamente lo mismo, otro error y pide intentarlo de nuevo.Mi problema es que, aún cuando no se resuelven los ajustes que solicito, mis créditos se van descontando en cada solicitud que no se completa porque se genera este error.De este modo fue que, sin darme cuenta, se consumieron mis créditos y a fin de cuentas, no obtuve el resultado que necesito.Solicito la revisión de mis créditos cuyo resultado no fue exitoso y, restaurar los créditos que no me entregaron un resultado por la aparición de este error.

Here is the error: TypeError: Failed to fetch dynamically imported module: https://app-aeqw524lvvf2iionbdlcy6i644vdpsps3ywic6xscmfy4bys3o6i.makeproxy-c.figma.site/src/app/App.tsx Figma can't manage to correct it whatever information I give it. The issue seems to be on one of the buttons of the header of the app, but it can't find it. The person who sent me the project has absolutely no problem opening and bring modifications to it. All my Figma Make credits are falling into this error correction, which doesn't lead anywhere. I somehow manage to access it correctly sometimes, but this is a rare case where the version loaded instead is not completely updated, I'm not really sure how it works. Can you help me?

The bot you set up in the support section for sending you tickets is constantly refusing to respond. When you try ten times to explain that it's a bug, it refuses to understand that it can't solve the bug. When it sends you a form to submit a ticket (not on the first day of your request), it tells you it's sending a request, but in reality, its ticket sending service is simply broken. I can't reach your support team to tell them about this. My ticket about a bug in your bot or your app has never been sent to support. Your bot simply can't handle the task, and my attempts to explain this have been unsuccessful. This problem is widespread. You don't receive any tickets because the bot refuses to send them. This makes your service's support absolutely worthless, given the large number of bugs being fixed, especially since you're too busy implementing new features and neglecting to maintain existing ones.  Give me feedback, your app is buggy, you're losing customers

I built a 12 month calendar variable where I want the user to be able to select a date and have it highlighted, and at that same time every other date will go to default.I have a set variable set up on the first calendar date, turning it to selected and all other 30 dates go to default.When I copy and then paste these properties, nothing happens. This has been an issue over a year ago, but then it was fixed and now it is broken again.