Skip to main content

Report a Problem

Experiencing issues? Report them.

  • 2,078 Topics
  • 5,634 Replies
2077 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

4730
S
Figmate
Anal Abhitesh Dubey
Anal Abhitesh DubeyNew Member
asked in Report a Problem
My issue is - You can’t access this resource, this line was repeat again and again.

If I was opening the project in Figma then it’ll pop-up this [You can’t access this resource]. So, I just want to open it for my work, by this I can’t approach the web and that will be difficult for me to work on it. So, please resolve it as soon as possible.

81
Gayani_S
Figmate
The Wise Red Dragon
The Wise Red DragonNew Member
posted in Report a Problem
Figma ignoring underline style changes in hover

Okay, I’ve spent WEEKS problem shooting this with ChatGPT and today I finally found out what was wrong. It was a bug. Nothing I did wrong. So, I wanted to create a link navigation where the hover effect was an underline for the link text. First surpirse was that I couldn’t just do that inside my initial “Navigation button” component, because Figma overhauls text styles to be consistent within a component’s variants. Okay, easy workaround: create a Label component with an instance without underline and one with and use those inside the final button component using the underlined variant only in the “Hover” variant. I learned that interactions should only be done in the main component, not in the “Label” component. Okay, seemed to be working on the test layer, but moving it to the actual design page broke the interaction and nothing happened. Cue weeks of troubleshooting, creating and re-creating components, testing with background colour changes to see if at least the button hover insta

50
The Wise Red Dragon
David_Brien_Swann
David_Brien_SwannNew Member
asked in Report a Problem
Publishing failed: Please reload the page to publish

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish. I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer. I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

869
Gayani_S
Figmate
mar2d2
mar2d2New Member
asked in Report a Problem
Unable to download the code from "Make" pages

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided. Download Code button in Make page You get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

401
Gayani_S
Figmate
Bruno_Mattelet1
Bruno_Mattelet1New Member
asked in Report a Problem
Swap instances doesn't keep the size set with variable of the switched component

Heyy, I have a card component with an icon container that I would like to switch with an asset container. The icon container is a component with hug attributes. It contain an icon inside with a height defined with variable and a lock on aspect ratio. The asset container is a component with a width in hug and a height attribute defined with a variable. It contain an asset inside with a fill height and a hug width. I would like to switch the icon container with an asset container in my card. When I’m switching the instance, the sizes and height are broken. I would like the height of my component to have the default size of the swapped instance but it’s keeping the original component size. To be honest I don’t understand the behaviour and don’t know if I need to built my component differently. Thanks ! I added a video explaining the behaviour

40
Bruno_Mattelet1
Lorenzo Brandimarte
Lorenzo BrandimarteNew Member
asked in Report a Problem
Buttons components are not linked properly

Hi everyone, I really need some help with a file. After duplicating a project, some of the components stopped working properly. The “Go to main component” option doesn’t appear at all when I click on a button. The only thing I can do is click “Restore component,” which just creates a duplicate of the component in the relative page (very weird to explain). Oddly, this only affects the buttons, other components seem to be working fine. Any quick advice or solution to fix this? Thanks in advance,Lorenzo

303
Celine_
Figmate
Moriah Taylor
Moriah TaylorNew Member
asked in Report a Problem
Change email error: incorrect password

I am trying to change the email associated with another Figma account that I have and receiving an “incorrect password” error whenever I attempt to make the change. Here is what happens, step-by-step: Open ‘Settings’ Select ‘Change email’ Type in requested info: ‘New email’ and ‘Confirm password’ Click ‘Submit’ button Form does not submit and a red pop-up appears at the top of the page: ‘You entered an incorrect password.’ I have double-checked that I am using the correct password and even updated it just in case.

103
Gayani_S
Figmate
Mohamed Thanveer Khan F
Mohamed Thanveer Khan FNew Member
asked in Report a Problem
Figma Mirror app issue

Hi there, While applying after delay animations it works fine when viewing in web version but in figma mirror app it doesn't shows the after delay animation.. it this a bug or what am went went wrong,,, any suggestion's…?

111
StanleyJames
Sara Abid
Sara AbidNew Member
asked in Report a Problem
Not able to copy the gradient properties after the new update

After the new update I am unable to copy the gradient. Before I had to just select the shape/element which had the gradient I wanted, I would press ctrl+c and the gradient properties were copied and then I had to just paste it into the desired shape bt ctrl+v But I am unable to do this now, is there a new way of doing this or Figma has gotten rid of this property?

22
y_toku
Figmate
ckenn
ckennNew Member
asked in Report a Problem
Updates to Marker tool in Figjam May 2025

The marker tool in figjam has changed. Unlike other drawing tools, Figjam’s previous marker was very responsive to touch, not rounding or softening pen strokes. But now as I draw, I can physically see my pen stroke changing as I draw. I am precise with my drawing and writing, so this was a let down for me as what I draw is not maintained. Can we turn this off/disable this new feature?

81
J
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Invisible selected state in dark mode

In Light mode I can easily see which component is selected. But on dark mode it is a bit harder.

00
Vosidiy_M
iiisajidkhan
iiisajidkhanNew Member
asked in Report a Problem
Why Don't I See the Latest AI Features on My Figma Account?

I've been using Figma for a while now, from account creation to recent usage, but I'm not seeing the latest AI features that Figma recently announced. My account seems up to date, but AI tools and other new features are not appearing. Could someone help me understand: Are these features available to all users or only specific plans? Do I need to enable something in my settings? Is there a region-based rollout? How can I make sure my account is eligible for AI and other new features? Any guidance or official support would be appreciated. Thanks!

61
HYEHYUN_KIM
Lucas Gruner
Lucas GrunerNew Member
asked in Report a Problem
Unable to set Library variables within interactions

I am able to access my Library variables when editing object details: But when I try to use the Set Variable function in an interaction, I can only choose local variables: This problem seems to be limited to the Set Variable function; when I am creating conditionals I can access Library variables just fine:

111
J
Figmate
Ryan Almeida
Ryan AlmeidaNew Member
asked in Report a Problem
Stripe onboarding not working

Hi, I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached) Im guessing it’s because of the post code I’ve entered. I’m based in the United Arab Emirates and the country and cities here don’t have post codes. Does anyone know how to solve this issue?

62
Meraki Designs
David Cardew
David CardewNew Member
asked in Report a Problem
Can't log into my figma account because I can't remember my email password

So recently I changed my email account for my google account because I could not remember my old hotmail account however I forgot that my Figma account is connected to my old email account and I could log in via my Google SSO. However there is no way now of accessing my Figma account because I don’t know my old email account password at all and can’t even recover the old email account password and get access to my inbox. Is there a way I can access my Figma account? It’s very worrying because it’s a pro account so now I am paying for something I can’t even access. Is there someone at Figma who could help me and I can prove it’s my account through billing address or something.

270
David Cardew
Mark_Dean_Guillermo
Mark_Dean_GuillermoNew Member
asked in Report a Problem
Figma Buzz - No Way to Remove Drop Shadows on Frame

When adding a new asset frame in Figma Buzz, it comes with a pre-baked drop shadow that can’t be removed since there’s no Effects panel. So when exporting for an instagram post, for example, it adds unnecessary space to the post. My only workaround is copying all my asset frames into a regular Figma design file to remove the drop shadows, and then exporting from that Figma design file.

222
y_toku
Figmate
Rachel_Meuler
Rachel_MeulerNew Member
asked in Report a Problem
Cannot publish library updates or individual component updates from design system

Hey there, I’m running into library publishing failure and am hoping someone can offer a solution. Context: The library is a design system file that has successfully published as recently as the afternoon fri, 2/28 (today is tue, 3/4) The file memory usage is only 7%, and laptop has 50% available memory The system contains atomic and simple molecular components with variant properties, and local variables for text and color I have triple checked the entire file for conflicting component properties and/or nested instances that might cause loops – it’s possible I missed something, but the library was publishing until a few days ago The last changes I made before publishing began to fail was to apply semantic color variables to icons however, I had successfully published updates with those variables to other components previously, so can’t imagine this is the culprit The file has 87 changes to publish, with 0 conflicting instances. Changes include modified, added, and removed components/v

714
Nathan7
Gra
GraNew Member
asked in Report a Problem
I can't publish my library

Hi! I was able to publish my library without any issues this morning, but now I'm getting the error message: "Publishing failed: Please reload the page to publish." I've tried reloading the page, quitting Figma, restarting my laptop, and confirming my network connection, but nothing seems to work. I've been using this file for over a year and have never encountered this issue before.

5210
David_Brien_Swann
Md_Imran_Uddin
Md_Imran_UddinNew Member
asked in Report a Problem
Color Picker Tools (Click to sample) is not working New eyedropper tool not working

Issue with Color Picker in Figma After the recent Figma update, the color picker (eyedropper tool) isn't working. Whether I use the shortcut key “I” or select it manually, the tool doesn't respond. Has anyone else faced this issue or found a solution? ​​​​​​

151
djv
Figmate
Rashad Wardhana
Rashad WardhanaNew Member
asked in Report a Problem
Hi, can you tell me why is it when I make auto layout it automatically set the layout to last on top?

Most of the time, I use the auto layout with first on top because I have to put dropdowns on my input fields. I have to keep changing it to first on top, because you guys made it automatically last on top for the first time setting auto layout. Can you tell me why? Or if you may, can you guys change it to first on top. That would be nice. Thanks, Rashad

91
djv
Figmate
Douwe
DouweNew Member
asked in Report a Problem
Interactive component states are unintentionally shared across screens in prototype

Situation I’m using a component with 3 variants (default, hover, filled) as an interactive checkbox, designed in a design system file. There are no interactions in the MPC component in the design system file, only in the prototype file. This component is used on multiple screens in a prototype (a question flow with selectable answers). Problem When I click an answer (switching the component to the “filled” variant), that state carries over to the same component instance on the next screen — even though I haven’t interacted with it there. So it should be in default state. Figma appears to remember the variant state globally, not per screen, which breaks the logic of my prototype. This becomes a serious problem when only one answer should be selected: if all options appear as “selected” due to previous interactions, the user can’t proceed in the flow anymore. This prototype is being tested on a fairly large scale, so we need reliable behavior. These unintended state carryovers lead to co

131
Menno
Josh_Everingham
Josh_EveringhamNew Participant
asked in Report a Problem
Why were rulers and annotations removed from Dev Mode Seats? Developers in our Organization plan need these tools...

The title just about summarizes my issue. Developers until recently had access to ruler measurements and annotations with their Dev Mode seats. Recently, these tools were stripped from them. I don’t understand why only designers can measure distances or leave annotations, so long as they are not editing files, why should Devs be unable to annotate or inspect files using the tools Figma designed for Devs to inspect files? Good design practice in Figma often requires us to build things differently than they would be built with actual HTML/CSS. with Autolayout in mind, it’s better to determine the space between objects rather than apply padding to the top of Divs as many devs would do. However, when a dev wants to measure the total space between elements, they should be able to use rulers to make the measurement THEY need and not the one Figma decided they should have. Why were these tools stripped from Developers? We’re already on an Organization plan, paying quite a lot of money. They w

50
Josh_Everingham
Elayne_Hung
Elayne_HungNew Member
asked in Report a Problem
Exporting the element as SVG always with incorrect size.

Hi Figma team, The component is 1195 × 560, but when exported as SVG the size becomes 1509 × 871. I’ve already verified that none of the elements inside the component use decimal values. Am I missing a configuration setting? I’ve already seen a similar forum post and tried the suggested solutions without success: https://forum.figma.com/report-a-problem-6/svgs-are-exported-with-an-incorrect-size-37102?postid=151785#post151785 Please help me fix this or let me know what I should do. Thank you.

152
Nellya
Blastola Cola
Blastola ColaNew Member
asked in Report a Problem
Annotations not visible to everyone

I was going to praise how neat the new Annotation feature is, when I realized the content is only visible to Dev Mode accounts. Are you serious? I understand you want to limit creating annotations to certain seat types, but viewing annotations should be a viewer-level feature. Come on Figma, there are better ways to convince your users to pay for a subscription. This is such a crooked move.

255457
Claudia Bogliacino

Solved topics

Trending tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings