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My file is not in my trash and neither can gain access from a direct link that i have. The link is  !https://www.figma.com/board/IBIBPtva74e8Z2dstlhULb/Te-damos-la-bienvenida-a-FigJam?fuid=1099070094870456447I have a free account and never shared the link to anyone. 

Hi, I am trying to get a reply form education@figma from November, considering our school bootcamp registration process - but i am not getting any reply whatsoever.Is there another contact address maybe? TIA

I can’t find my Figma file. Yesterday, I can’t find it in my files, also not in my deleted files. How can I restore this?Notification: Hmm, we couldn’t find that one… This file may have been deleted, moved, or made unavailable. Try reaching out to the file ownerI am the file owner and can’t find it. Please help and restore it!Link: https://www.figma.com/design/aDzMHYjiBfyxWVeXUytHdD/Factor.Academy?node-id=657-16315 Kind regards,Tatiana M

Hi,It seems like we can’t delete a Layout guide Style after creating one in Figma Slides… And how do we delete a Template style when we have more than one in a deck?This is basic features, yet somehow it’s so hard to find, or doesn’t even exist. 

Figma Make autofixing but doesnt work - multiple iterations - AI Credit are used nonetheless

Hello, I am a college student having Figma account with my college issued email. After verification through Sheer Id, It still needs me to get verified. Although when I start the process through Sheer Id, It says you have already used this offer, which I haven’t.I am not sure what is happening. Regards,Ezat

I’m experiencing the lagging, no feedback or response when using Rename layers [AI] feature. It’s taking longer than previous experience to perform the task. I have to wait about 15-20 seconds to see the progress, and can’t do anything in that waiting time. Let’s investigate and improve this experience.

I’m having an issue signing up for the free Figma Education plan for classrooms and wanted to check if anyone has experienced something similar.When I try to register, the sign-up process does not let me complete the registration, even though I believe I meet the eligibility requirements. I’ve tried multiple times and reviewed my information, but without success.Has anyone encountered this before or knows what might be causing it? Any guidance would be appreciated.Thank you in advance.

Does anyone else have this issue?Where the sub-components is locked & positioned with “Ignore auto layout” then suddenly they start to move on its own half way through my work on various artboards (not components, all different artboard)  even though I have NOT touched the position of the locked layer or the main component of for example the “scrollbar” component.   Like this? mass components with the “ignore auto layout” move on its own Even after I locked down the layers, the change still happened over on all my artboard frames (20<) T^T all of a sudden (note the top bar with (x), button and scrollbar are all components)Before: 

Hello, I have an enterprise plan and a designer that is at the max of her credits. There is no way for me as an admin to give her more. Since the message states that credit limits are not strictly enforced, is there a way around this? 

We have a mock website built in Figma Make that contains multiple interactive graphs. As of this afternoon, all the graphs stopped displaying properly and only show white/blank space. Figma Make is telling me there is an issue with Recharts but nothing it tries is fixing the issue. Was this caused by the update today? How can we bring back our graphs? 

Hi everyone,Since yesterday, I’ve been facing issues with Figma Make. I created some dashboards using the prompt (and I noticed they were created with Recharts integration) but they are no longer displaying on my screen:Besides that, the "Point and edit" button is not working. When I click it, my page automatically returns to the beginning of my flow.Anyone else having this issues?

Hello Figma Team,After receiving multiple errors trying to verify my account for an education plan, I finally received the Verification Limit Exceeded Error, and it will not let me submit any more verification attempts.I tried contacting SheerID but was met with the “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.” message other users seem to be encountering. I need access to Figma education for my classes, and the documents I provided were the same as my classmates’ but only mine encountered errors, if there is anyone on this forum or anyone from the Figma team that can assist in getting my account verified or resetting my verification attempts that would be very much appreciated.  

Hello,I am experiencing an issue where I cannot change my account email address.Even after entering my new email, providing my password, and clicking the verification link sent to the new email, I receive the following error message: "Sorry, your link has expired or is malformed."I have already tried the solutions suggested in this community topic (https://forum.figma.com/t/not-able-to-change-email-id/50409), but the same error persists.Could you please look into this and let me know how I can successfully update my email address?Thank you.

I’m experiencing an issue in Figma Make where if I make any code edits manually, the prototype will constantly reload at random times. It seems like it is continuing to “auto-save” even after I’ve finished making changes and even refreshed the preview. I’ve verified that this is not an issue with the code itself, but likely something with the recompiling and reloading of code that resets the state when I don’t want it to.

I have received the “limit exceeded” error message. I have reached out to SheerID and they have confirmed that my eligibility was verified last month but i still cannot contribute to my team’s Edu figma project. It still asks for me to verify my status. (which is apparently already verified)

Hello,I’m experiencing an issue with my Figma account related to my former school email address. Since I’m no longer a student, the email associated with the account was changed, and I can no longer access it. Unfortunately, all of my projects are still locked to that account.I’ve tried resetting the password, but the reset email never arrives at the updated email address.Would it be possible to transfer those projects to my current Figma account?Thank you very much for your help.

I'm experiencing an issue with my Figma file covers. Despite exporting them at the correct dimensions (1920x1080), they're not fitting properly when uploaded, there's a border appearing around all of them. 

Hello, I canceled my subscription and switched to the free plan yesterday because the project is finished. However, a payment was still charged. Could you please explain why this happened and refund the amount? Thank you very much for your help. Kind regards, Tamila Mohylevska

Hello Support Team,I am facing an issue accessing a very important Figma design file that is critical for our organization.We can’t find it at all as of 1 hour back. I’ve tried to check in trash, and in all the other places the guides recommend without any success.As for when we try to access the file through the link, all we get is the following text:“Unable to open fileIt looks like there’s an issue with this Design file’s sharing settings.We’ve emailed the owner to let them know.“ I should be the owner though. I would like to understand: Who is the current owner of this Figma file Whether the file has been deleted, moved, or had its permissions changed Why access is no longer available to my account ([redacted by forum admin/moderator to remove PII]) How to fix this

Hi, I am able to edit and view all files that i have been granted access with in my workspace until last Thursday. But from Friday onwards, I have lost my access to view files as well as editing access on the workspace that i have been granted access with.  Attaching a screenshot for your reference.

Hi Figma team,My Figma account is linked to a university email that has been deactivated after my graduation (8 months ago), so I can no longer receive login or verification emails. I’d like to transfer the account ownership to my personal email and continue using Figma on a paid plan. Old email on the account:[redacted PII - DJV 2/4/26]New email: [redacted PII - DJV 2/4/26] I can provide any verification needed (graduation certificate, government ID, or any other documentation). This account contains dozens of FigJam projects created over the past 4 years, including freelancing training boards, branding projects, personal study materials, and much more.I’ve invested approximately 600+ hours into this work, and losing access would mean losing several years of critical work. I’m ready to upgrade to a paid plan as soon as access is restored.Thanks in advance ^^Best

Hello Figma Support Team,I was surprised to find that my account (gosso.91@gmail.com) was suspended without any prior warning. Although I do not use this account heavily on a daily basis, it contains several stored projects and historical data that have suddenly become crucial for my current needs.I respectfully ask that you review the suspension and, if possible, restore access to my account. If the suspension was triggered by a specific issue or misunderstanding due to inactivity, I would be very grateful if you could clarify what went wrong so I can ensure it does not happen again.I have always intended to use Figma strictly in accordance with your Terms of Service. In order to retrieve my work and continue with my projects, I would be extremely appreciative of your assistance in resolving this matter.Thank you so much for your understanding and support. I look forward to your positive response.Regards,Juan Gosso

Everything was working almost too well, until it stopped. All of a sudden Claude stopped producing, so I switched to Gemini Pro and it behaved in the same way and just started making it’s own changes. I tried to go back to the checkpoints and that's not working either. This is getting a bit scary! Now, we are experiencing hallucinations in a constant loop of fixing issues that do not get resolved for hours. In addition to random design changes. Collectively spending 3 and 4 hours on the same issues. This is not sustainable for us.