Report a Problem

Hello,I am writing regarding the subscription and seat charges for my Personal Team, which is currently subscribed to the Pro plan.During the process of changing seat types, I changed my seat in the following order:Collab → Pro → DevHowever, each change appears to have created an additional seat instead of replacing the previous one. As a result, although I am currently using only one Dev seat, it appears that I may be charged for all three seat types:Collab seat Pro seat Dev seatMy intention was only to use a single Dev seat, and I do not need the Collab or Pro seats.Team/Organization Name: Personal TeamAccount Role: I am the owner and administrator of this account.In addition, I have submitted several inquiries through Figma Learn and the support channels regarding this issue. However, it seems that my requests may have been closed or marked as resolved before the situation was fully reviewed.This has been quite frustrating because the billing issue remains unresolved, and I am conce

how do i fix this?

Hello Figma Support,I was unexpectedly charged $218.88 for an annual plan renewal today. I was not aware that the subscription would renew automatically, and I did not intend to continue the plan.I have already canceled the subscription immediately after noticing the charge and have not used any paid features or AI credits after the renewal.I kindly request a full refund for this charge and cancellation of the subscription.Thank you for your understanding. I understand your refund policy, but I would kindly ask you to review my case again. The annual renewal charge of $218.88 was unexpected, and I canceled the subscription immediately after noticing the charge. I have not used any paid features or AI credits since the renewal.I have been a Figma user and I respectfully request a one-time exception and a full refund for this unintended renewal.Thank you for your consideration. But again i was not aware of it and it just took all of the money that was on my credit card, please guys try t

Every time I try to edit with prompt it says ‘Blocked - try different input’ I have logged off and back on, quite and restarted . Tried very basic commands but it still comes up with this. 

When I try to log in to Figma’s config page, it shows an incorrect password message. I have already tried resetting the password, and the error continues, like my pro account never registered even if I’ve already done it, or something is wrong with your database.

Hi everyone, I’m running into an issue with a mobile navbar component.The component has two variants: Default (hamburger icon) and Open (with menu links).On my mobile frame, I set the variant to "Open" so I can select the links and add "Scroll to" interactions to specific anchors on the page. If I leave the component in the "Open" state and preview, the links work perfectly, but the menu is obviously open as soon as the page loads. If I change the component back to "Default" so the user has to click to open it, the "Scroll to" links I set up no longer work once the menu opens in the prototype.It seems like the variant switch is "wiping" my instance overrides for the links. Is there a way to keep these specific scroll interactions while still using the variant toggle?

I received my Confirmation number and an email on May 28th telling me to stay tuned for updates. I never received any further emails. How the heck do I login as a virtual guest? This sucks! 

I’m a UX designer using an Enterprise Full Seat licence, and I’m very frustrated that my AI credits run out too quickly. When I’m actively working on a project, I suddenly can’t continue because the credits are depleted, and then I have to wait for several weeks for a refill. For a delivery-focused design workflow, this is extremely disruptive.It’s also odd that admins cannot reallocate AI credits from other full-seat members who are not using them. And we can only upgrade tokens at the full team level…, whaaaat? no targeted capacity for people that actually need it?This credit handling is not just annoying, it directly blocks work and causes delays. I’ve seen other designers reporting similar issues with unexpected credit drain and long downtime when credits hit zero.Please fix that...Providing enough AI credits to work without long interruptions. Allowing admins to transfer unused AI credits between members. Enabling more granular upgrades (at least per user), not only full-team upgr

Hi, Unfortunately, due to a medical emergency in my family, I need to travel to India and will no longer be able to attend the conference.Could you please let me know if it is possible to either transfer my ticket to someone else at the same price I purchased it for, or cancel the registration and receive a refund?I would appreciate your guidance on the available options.

I know there’s another forum post with my exact problem, but I’m on deadline and can’t afford to wait days for help: I just upgraded from Pro to Organization. Once that upgrade finished, I went into Figma Make and saw that my GitHub repo was unlinked, and my supabase project “deleted” -- I confirmed on both sites that the repo and project are not in fact deleted, so that’s good. I need my figma make project reconnected to supabase and to GitHub asap! I’m on deadline! The time… it’s ticking away…  help ticket: https://help.figma.com/hc/en-us/requests/1977963

In figma design, when I search for “a | b”, figma text search presumably ignores everything before the pipe and only finds “b”. I’d expect it to match “a | b” exactly.

I’m experiencing a bug with stroke widths on some icons in my file.When I duplicate certain icons, their stroke width becomes smaller each time. For example, after duplicating an icon multiple times, the stroke visually keeps getting thinner and thinner.I can manually correct the stroke width value, but after reloading the file, the stroke width goes back to the previous incorrect value.The stroke width gets smaller with each duplication, and manual corrections do not persist after a file reload.This seems to happen only with some icons, not all of them. 

Hi Figma Support,After the recent update, Paste properties stopped working correctly in Figma Desktop.Copy properties still works: when I press Option + Command + C, Figma shows the “Copied properties” notification. However, Paste properties does not apply the copied formatting when I press Option + Command + V.This is especially problematic when editing text fragments inside a text layer. I use this feature constantly to apply font formatting to selected characters, for example numbers and mathematical symbols inside longer text blocks. Before the update, the same shortcut and workflow worked normally.Steps to reproduce: Open a text layer in Figma Desktop. Select a formatted part of the text. Press Option + Command + C. Select another part of the same or another text layer. Press Option + Command + V. The copied text properties are not applied. I have already tried restarting Figma and using Reset Figma and Restart, but the issue remains.Could you please check if this is a b

Hello, Iwas unexpectedly charged $36 because a Full Seat was accidentally added to my account.I have never used this seat and have already downgraded it back to a Viewer.I already submitted a support ticket via email, but I haven't received a response yet.Could a moderator please help me escalate this issue to the billing team for a refund?Thank you.

Hey there,I’ve been trying to merge a larger branch for hours already but when I click on review and merge changes, it loads for quite a bit and then results in that error screen.I tried on desktop and via browser – always the same resultWhen I tried it a few hours before it worked until I clicked on the actual merging button after the conflicts resolving. However I received the same error screen.Under the status page link everything looks fine.Since the latest update it seems that Figma is really getting slower and slower.This really marks a new low in the overall quality.Pls help quickly 

Hi, I think I may have lost AI credits due to failed generations, and I’m also seeing conflicting UI messaging.I initially entered prompts through the main AI prompt text input while on the Files page, but both attempts failed with “Something went wrong” errors (example ID: 55a3160f-8fcc-4aca-82ac-0ad25065a110). Nothing was ever successfully generated from those attempts.After that, I backed out and tried again from a blank FigJam board instead (which I believe is the intended workflow for brainstorming/mind maps), but it then said I was out of AI credits and would not let me run the prompt — so I was unable to generate anything there either.What’s confusing is that I’m seeing conflicting credit information: A banner says: “Your Full seat is out of AI credits until they reset on Jun 12” But the AI balance panel shows 316 credits remaining, with 0/150 daily credits left and a Jun 30 reset date. It seems possible the failed requests still counted against my daily credits, or there may

Hey everyone,I've been dealing with a frustrating bug lately and wanted to post here to see if anyone else is experiencing the same thing — and to get it on Figma's radar if it hasn't been reported yet.---**The Bug**Components from my shared library that are set to **Fill container** (horizontal) are not rendering correctly when a file is opened. They appear collapsed or incorrectly sized — but the Fill property is still correctly set. The moment I click anywhere on the affected frame, it instantly snaps into its correct filled state. No property changes, no workarounds — just a click.I've attached a short screen recording that shows this clearly: a **Save and Cancel button pair** is initially invisible inside their container, and after I click the frame they snap into the correct position immediately.---**Why It's a Big Deal for My Workflow**This is causing real problems for our design-to-dev handoff. Our developers use Figma specs as the source of truth for building components. When

Hello! 🤠I am running into an issue when attempting to control a Nested Component’s Variant with a String Variable which changes value based on the Mode selected. Specifically, the Variant is switching just fine, but the Boolean properties of the Nested Component are being reset to their default values. Below is a quick video demoing the extent of the issue and some surrounding cases that are working.This issue is preventing me from harnessing this huge time savings, so any help would be appreciated! Thank you. 

Hello, all my work from the last eight months has disappeared from Figma. I always had access to it, including collaborative projects. After buying a new laptop, I installed Figma and logged in with my account. Now I don't have any work from the last eight months. I don't know what to do in this situation. Can you help or offer any advice?

The user upgraded from a monthly to an annual Figma subscription but is still seeing an upcoming $24 monthly invoice due July 19, 2026. In the Admin > People section, only annual seats are visible, and no monthly seats are listed. The invoice shows a 'Project subtotal' line item, but the user cannot identify any active monthly billing or extra seats. They are seeking clarification on why they are being charged monthly after upgrading and want to connect with a support representative.

Everything was working absolutely fine yesterday, but when I started work today, I now have an issue where I can’t edit any of the text layers in my project.If I double click within the text to edit it, I get a ‘missing fonts’ popup where it asks me to relink the fonts. I do this, but it doesn’t take effect - it just keeps looping the same thing whenever I try to edit any text.I’m on a MacBook Air running Tahoe 26.5, and I’m getting the same issue on both the desktop app and the browser version.The fonts in question are Avenir, which is a Mac system default font, and Font Awesome Pro Plus 7.2.0, which I’ve purchased, but when I try and choose other fonts, some (but not all) are also affected, for example, Gill Sans, which is also a system default installed font.I’ve tried deleting and reinstalling Figma, and I’ve also tried the same fonts in other apps like Textedit and Microsoft Word, and the fonts work fine in those apps, so this is definitely a Figma-specific issue.At the moment, I

Hi Figma Support,I purchased a Professional annual plan for 1 full seat on June 20, 2026 ($36 invoice paid).My workspace currently has:1 Full seat (myself) 0 Dev seats 0 Collab seats 0 Monthly seatsHowever, my upcoming invoice shows a $156 billing adjustment for “Seat updates”.Could you please explain where this $156 charge comes from?Thank you.

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

I am experiencing an issue with Figma's AI image editing tools. Specifically, the image selection/removal feature is not working properly on my account.The problem occurs when I try to select and remove parts of an image using the built-in image editing tools. The action either fails to process or does not produce any result. However, third-party plugins are working normally, which suggests the issue may be related to the built-in feature itself.I have already tried the following troubleshooting steps:Refreshed Figma and restarted the browser Tested with different images Tried using a VPN Verified that plugins continue to work correctlyCould you please investigate this issue and let me know if there are any known service disruptions, account limitations, or additional troubleshooting steps I should follow?