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Please cancel. The cancellation process is not so easily accessible. I think, I got charged today. The invoice is not yet created. Really appreciate if you can do a refund. Thank you

Hello Figma Community,I'm looking for assistance with an outstanding invoice on my Figma team workspace.My team's Professional subscription has been cancelled, but there is still an outstanding invoice of $23 USD, dated June 2, 2026 (Invoice number: NRER9HMT-0005).I have now gathered the money to settle this outstanding balance, but I'm having difficulty finding a way to complete the payment.Here is what I've tried so far:Accessing the Billing section in my team administration settings. Opening the invoice and trying to use the online payment option. Checking my payment details, but no card information is currently saved. Navigating through the available plans and packages, but I don't want to reactivate my Professional subscription accidentally.My subscription settings confirm that the Professional subscription has been cancelled, while the invoice remains marked as past due.Could someone please advise me on how to pay this existing invoice using a different bank card without reactiva

HiWhen im rendering an animation using shaders to MP4 and GIF formats, an error occurred in the rendering window: "Failed to render the shader effect for this frame, so the export was stopped." Sometimes there is no error, but rendering is stuck at 10% and doesn't move at all.Animation and shaders work fine in Figma.File with this problem - [redacted by forum moderator to remove PII]How can I fix this?Thanks Render settings - MP4, high quality, and 30 fpsWindows 10 (22H2), Figma version 126.9.11, Chrome 154

Hi Figma team,I published my first plugin, Mungo: Copy Finder, to the Figma Community on October 12, 2026, and it is still showing "In review".Plugin name: Mungo: Copy FinderPlugin ID: 1691295191424939940Submitted: October 12, 2026Mungo helps UX writers and product designers find existing copy from an imported CSV or XLSX file and insert it into a selected text layer. It has no network access and no backend.I haven't received any email about the review yet. Could you check whether anything is needed from my side, or whether it is still in the normal queue?Thank you!

I tried to publish the Figma site but it was unsuccessful. I don’t know why..Is there any solution to this? or do i need to fix all accessibility issue?  

Hi,I connected my github account to figma make and created the repo from figma make. Everything went fine. Now, I want to push the code to github. But I simply don’t find the option for it. If I go to github in figma make, I only have the option “create repository”. So, what’s wrong with my setup?

Hi Figma Team,I am posting from a secondary account because I am completely locked out of my main Professional plan account. I have been trying to get this resolved for two weeks with absolutely no response from Figma Support, which is causing a severe deficiency of service for my professional work.The Situation: I recently sold my old device which contained my 2FA authenticator app, and the tokens did not migrate. I also do not remember my current password.Verification: I still have full access to the original email inbox associated with my locked Figma account, and I have all of my recent invoices and billing details ready to verify my identity.I need someone to manually remove the 2FA requirement so I can trigger a password reset to my active email. I have already emailed support multiple times over the last 14 days without a single reply.Could a Community Manager please send me a Direct Message (DM) here on the forum? I will provide the affected email address and my billing proof p

Starting today, the color picker no longer remembers my last chosen color model and reset to CSS ever time I open it. See recording.It’s the same on macOS app and in the browser (Chrome).

Hi Figma Community Review Team,I’m following up on Version 21 of our plugin, Ptengine Landing Page, submitted on September 9, 2026. It has been pending review for over five weeks.This is a version update to an existing plugin. Could you please check the review status and let us know whether any additional information or changes are needed from our side? We would also appreciate an estimated timeline for completion.The plugin page currently indicates that it is private while under review. Could you confirm whether this is expected during a version update review?Plugin: Ptengine Landing PagePublisher: Ptengine’s teamVersion: 21Submission date: September 9, 2026Thank you for your help. We’d appreciate your assistance in moving the review forward.Best regards,ZackPtengine

Figma Make is resetting index.tsx in supabase/functions to a 26 line stub code in every chat.Claude or I can restore it from a backup, but having it reset to code I did not write or ask Figma Make to write is pretty awful. srid_0TKMDSP4HYX4PF5THNWHMN0XY -- if that helps, that’s the log from my session. 

Hi Figma team,Is there any way to switch back to the previous version of “Edit with prompt”?After the recent update, I noticed that two important features from the previous experience are no longer available:I can no longer add an existing image directly from the canvas as a reference. My previous prompt is no longer retained or displayed when I reopen the editor.Both features were essential to my workflow. I now have to add reference images again and rewrite my prompt every time, making the image-editing process significantly slower and more frustrating.At minimum, the new version should support:Adding existing canvas images directly as references; Retaining and displaying the most recent prompt; Allowing users to switch between the previous and current editing experiences.If there is already a way to access these features, could you please let me know where to find them? Otherwise, please consider restoring them or providing an option to switch back to the previous experience.Honestl

자동 갱신 결제가 되어 환불을 요청합니다.2026.10.17 10:46 자동결제 되었으며, 결제된 유료 서비스를 전혀 이용하지 않았습니다.plan도 해지했습니다.빠른 환불 처리 부탁드립니다.

Hi,We are close to the end of our sprint and the launch of our product.We prepared a Figma file on my account that has the word “Vox” in it.We’re now blocked and can’t continue until its restored - can a member of support assist if possible please? It was deleted automatically by Figma a while ago without us being aware of the issue.

Hello, I would like to request a refund for my Figma subscription payment. I would appreciate it if you could review my case and let me know whether a refund is possible.Thank you for your assistance.

Hi team,When working Figma Make templates it is not intuitive that there are two publish paths. My hunch is one is “publish to community”: and one is “publish to other people who can edit/view the un-community-published pending version” (I think):  

We had a Figma account with an owner email that we no longer remember. After doing a cleanup on our PC, we lost access to the saved login information and can no longer sign in. The email [redacted] is associated with the account as a viewer, not the owner — we've forgotten what the owner email is. We've submitted support ticket #2201387, but since we can't receive emails at the address on file, we're posting here for help. We need assistance recovering the account or identifying the owner email so we can regain access. This is urgent — any help would be greatly appreciated.

Hello,I’m using the Figma MCP server with Codex, and I’m experiencing an issue with use_figma: the same request sometimes succeeds, while at other times it returns a message saying that a Full Seat is required (I currently have a Dev Seat.)According to the official FAQ, read-only operations should still be available with a Dev Seat, so I expect the request to always succeed.Below is a technical summary generated by Codex.----EnvironmentMCP client: Codex Figma MCP: Remote MCP Plan: Enterprise Seat: Dev File key: N2i5Xfv16eonu10Nmes4iH Target node: 29583:56677 Node type: INSTANCERequestThe use_figma request contained the following parameters:{ "fileKey": "N2i5Xfv16eonu10Nmes4iH", "description": "Read-only comparison of Figma Instance 29583:56677 with its Main Component; do not modify any nodes", "skillNames": "resource:figma-use", "code": "<4071-character JavaScript code>"}The complete JavaScript payload is attached as use-figma-read-only-reproduction.js.txt. Identical calls wi

When a text box contains multiple colors, the gradient editing panel cannot use the rotate gradient function！！！！I remember it used to be possible. Why was it removed? It's extremely inconvenient. It's a negative optimization. Let's get a new product manager！！！！！！！！！！ 

Figma Team,First of all, thank you for giving me the opportunity to participate in the Figma Research Program and for providing a reward for my contribution.However, I am facing a serious issue with the reward card. Although the card appears to activate in my wallet app, I cannot use it for purchases in Pakistan. It does not work reliably for local or online payments, and despite the Apple Wallet support information, I am also unable to add it successfully to Apple Wallet.Unfortunately, this makes the reward practically useless for participants living in Pakistan. Receiving a reward that cannot be spent is disappointing, especially after taking the time to contribute to Figma's research program.I kindly request that Figma consider providing an alternative payment method, such as a direct bank transfer, Payoneer, or another payment option that works fully in Pakistan. Alternatively, please consider working with a payment provider that supports Pakistani users and allows them to use thei

SummaryIn a Code Connect template (@figma/code-connect 2.0.1, React, parserless template), instance.getSlot('<name>') returns the correct slot on a main component but the wrong layer on any instance of it. On instances, the result is shifted to an earlier layer in the tree.Steps to reproduce1. Create a component with these direct children, in this order: rectangle "R1", rectangle "R2", slot "One" (containing a frame "OneKid"), slot "Two" (containing a frame "TwoKid"). No variants.2. Publish this template for the component:   import figma from 'figma';   const instance = figma.selectedInstance;   export default {     id: 'SlotTest',     example: figma.code`<SlotTest first={<>${instance.getSlot('One')}</>} second={<>${instance.getSlot('Two')}</>} />`,   };3. Place an instance of the component.4. Inspect the main component and the instance in Dev Mode.ExpectedOn both the main component and the instance, "One" resolves to the One slot and "Two" resolves

As I described in the title and show the pictures over there, my billing plan is Professional and full seat.But during MCP access and adding more pages, I get limited as a Starter.I need your answer ASAP thank you.  

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I accidentally clicked the Agent icon, and now I can’t figure out how to close or dismiss it. The popup is very intrusive and gets in the way of my workspace, which makes it quite frustrating to use Figma.Could you please provide an easy way to close the Agent popup or prevent it from appearing unintentionally? Thank you!  

Hi Figma team and community,I am trying to use Figma MCP (Model Context Protocol) integration in VS Code, but I’m running into a persistent authentication token creation issue that prevents the connection from working. Problem DescriptionWhen I configure mcp.json like this:"figma": {"type": "http","url": "https://mcp.figma.com/mcp"},and start the server in VS Code, a browser opens to https://www.figma.com/oauth/mcp/... where I click “Agree and Allow Access”. It seems that fails then a window in VS Code shows “You have not yet finished authenticating to 'Figma MCP'. Would you like to try a different way? (URL Handler)”, which I click “yes” and it takes me through the same Figma OAuth Access flow in the browser, and re-opens VS Code. After doing this, the Figma MCP server fails to start and I see the following MCP Output Error messages:[warning] Error getting token from server metadata: Error: Failed to create authentication token[info] Connection state: Error 401 status sending message