Color Picker Tools (Click to sample) is not working New eyedropper tool not working

Hey ​@Md_Imran_Uddin, thanks for reaching out! 

I just tested the eye dropper tool, and it is working as expected on my end. Are you still having issues?

If so, is this happening in both the browser and the desktop app? Is this happening in all files or just this particular file? 

 

I’m also facing the same issue. Additionally when I export any image in JPG or PNG format, it gives output in complete black format

Hi ​@Gaurav Velankar, thank you for flagging this! 

I just tested the eyedropper tool and export features on my end, and everything seems to be working as expected. 

Let’s try a few steps to help narrow down what might be going wrong for you. Please let me know:

• Is this happening in both the browser and the desktop app, or just one?

• Does this happen in all files, or just one specific file?

In the meantime, can you try to force-quit and open Figma in a new browser window (or force-quit the Figma Desktop app and restart it.) Also, please try clearing your cache. Sometimes, clearing your cache helps resolve unexpected behaviour:

For Desktop App:

• How to clear cache in the desktop app

For Browsers:

• Chrome

• Safari

• Firefox

• Edge

If the problem continues, could you share a screen recording showing the issue or send me a  link to file, with support-share@figma.com invited as an editor (this won’t affect your billing). If you'd prefer not to share it publicly, feel free to DM it to me and just drop a quick comment here to let me know

Appreciate your patience and thank you for your help! 

Hi, thank you so much for responding and trying to help me with my issue. I recently found out that the problem was due to my system, and everything was resolved once I updated my system’s drivers.

Hi everybody,

I have the same problem even after reinstalling Figma.
I’m using the desktop app on a Mac and I can’t find a solution.

Can somebody helpplease?

Hi ​@deniz sahin, thanks for chiming in here! 

I just test the eye dropper tool on my MacBook using the desktop app, and it’s still working as expected. Is your desktop app up to date? 

Have you also tested to see if it’s working correctly in the browser? 

With a few more details, we can flag this over to our team to investigate as needed.