Ask the Community

I am getting an error that I cannot publish a plugin to my team internally. It says "You must enable two factor authentication to publish".Our company uses  SAML SSO (Okta) for login verification so that should not be needed. I am using the Desktop App.I have received AI response from Figma to my support ticket after waiting days, and it basically could be summarized as ‘you shouldn’t be having a problem’ when I clearly am.I don’t know how to get around this so I can publish a plugin my team should be using.  

Hi, I’m unable to sign in to my Figma account. The issue is that the authentication code (for verification/login) is being sent to my old Gmail account, which has become inactive. I no longer have access to that email, and I also don’t remember the password to recover it.Because of this, I’m completely locked out of my Figma account.Is there any way to verify my identity or recover access without using that old email?Thanks for your help!

Hi, I’m having an issue with a Figma plugin. When I try to run it, nothing happens — the plugin doesn’t start or show any results. I’ve tried restarting Figma and checking my internet connection, but it still doesn’t work.

Hi :) I am using figma with prime NG library. after adding multiple var modes I am accepting an I mark for lots ofthem’ also, some components are re changing themselves. (btns, and autocompletes and dialogs)can you please assist?  

Hi everyone, here’s my situation:I have two Figma accounts, one on the Organization plan and one on the Professional plan, using different emails. I want to transfer (or copy) projects from the Organization account to the Professional account, including the Design System, and keep component links intact.However, when I use “Transfer” option under Settings from the Organization account, the Professional account doesn't receive any in-app notification. When I click “Review Request” from the email, it says “The transfer request you received has been cancelled by the team or organization that sent it. It's no longer available.” Even though no one canceled itAny idea why this happens or the best way to transfer projects to different account that keep all the components intact?

Icon stroke width behaves as expected inside the button (it scales with the canvas). However, as soon as it’s turned into a component and the icon is swapped, the stroke resets to a default value of 2px. The frame size behaves as expected. Icon is resized using scale tool. Problem appears both ways: – creating button from scratch (works), make is a component (does not work). – creating button component with same anatomy from scratch (does not work). Detach the same component (works). Creating different sizes with variants for each icon is not an option due to the extensive icon library. Is this a bug, or what could be causing this issue?

Hi Figma Commmunity,I recently sent a submission to be an FoF User Group Lead in my Community.I sent this submission - for over 2 weeks now - and I haven’t got a response.Can anyone help? How can I reach Figma for a response, or approval?I have sent a follow up email, I have also sent a suppport Ticket, I have sent a DM on X. I have also commented on YouTube videos to get Figma’s attention.Any help guys?Thank you

Hi everyone,I'm currently working on a project using Figma Make and have created a mockup that I plan to share with a client. However, I would like to disable or hide the chat history before sharing the link.Is there a way to turn off the chat feature or prevent the client from seeing previous comments and discussions?Any advice or workaround would be greatly appreciated.Thanks in advance!

I know we can use https://mcp.figma.com/mcp in editors like (VS Code)Is it possible to add the MCP server to the GitHub coding agent, like….https://github.com/YOUR_USERNAME/YOUR_REPO/settings/copilot/coding_agent Settings → Copilot → Coding agent → MCP configurationExample:{ "mcpServers": { "figma": { "type": "http", "url": "https://mcp.figma.com/mcp", "tools": ["*"] } }}I tried that, the Copilot got problem with the auth… or how can we do?So my team can open an issue and use Figma urls as a reference in the GitHub issue.Not possible right?

AI and machine learning are changing the way users shop by powering personalized product recommendations, dynamic pricing, and even predictive shopping lists. For those who have implemented AI/ML in ecommerce apps — what’s the best approach?Do you recommend building custom algorithms in-house, or are third-party APIs (like TensorFlow or AWS ML services) sufficient for startups? What challenges should businesses expect when introducing personalization features at scale?

Can Figma Make use the custom fonts available to my organization and team?

Hi everyone, We’ve been trying to publish an update to our plugin Lokaliser but have been blocked by the following message:“We detected a change to your account details. Please contact support@figma.com to proceed.”We reached out to Figma Support nearly 3 days ago, followed up twice, but unfortunately haven’t received any response.This update is critical for our users, and we’re currently stuck with no way to push the fix live. Has anyone experienced this issue before?Any advice or visibility into how long plugin support usually takes to respond?Would really appreciate any help or if someone from the Figma team can take a look.Thanks so much,Lokaliser.io

I made a project in Figma. It seems to work fine, but I want to download all the files so I can compile it into a windows exe file. However there doesn’t seem to be a way to download everything in the project. I even asked the AI to help me out and it seems to be quite irritated saying I have all the files I just now need to download them. I do want to download them, I just don’t know how. I can’t find any control that says download files. Can someone help me with this please?

Hi, I’m testing a token refresh method that uses OAuth to enable the regular execution of processes that were previously handled via personal access tokens(PAT).Using a PAT for a specific organization account, we can successfully extract data from organization projects and retrieve all of the following:/v1/teams/:team_id/projects/v1/projects/:project_id/files/v1/files/:file_key However, after switching to OAuth, creating an app, and publishing it with the `file_content:read` and `projects:read` scopes enabled, I can only retrieve `/v1/files/:file_key` data. `/projects` list and `/files` list return a "Not Found" error and cannot be retrieved.According to the documentation, enabling and publishing the "projects:read" scope should grant access. Why are we receiving a 404 error? 

So, variables are one of the most important functionalities in Figma, but the plugin API doesn’t help developers when it comes to variables, basically, there is no way for an open plugin to know when a user create, remove, reorder, or edit a variable or variable collection. Even though, this is possible with styles, which are less important and common than variables.If the document change event doesn’t include variable changes, then how an open plugin is supposed to get this information?Why variable changes haven’t been added to the document change event until now?@James_Yang I mentioned you as I always find you answers insightful​     

Is it possible to obtain a free subscription to the Professional package for non-profit organizations, and what evidence is required for this? Thank you for your response!

The designs within Figma are bright and pop, but after converting to HTML and using the same hex codes they look faded and washed out. Is there a workaround? Is this related to color profiles? Left shows Figma, right shows HTML. Note the background colours and fonts don’t look as bright Help!! Just looking for the web to pop like the figma designs =)

as title, I’m trying to use my published library in a Figma Make project, but the export for Figma Make dialog does not pop up. Also when I click Import From Figma in Make, it does nothing. Tried closing the app and reopen but still the same. I’m on a pro education plan. Is this feature available for me? thank you

Thank you ​@Tom Reem ! It works, I have a question. I tried to use my figma design into figma make, but I cannot see any my figma design, besides of my library of components. How I can use my figma design directly to figma make? [This post was moved from “Import from Figma not working in Figma Make” to “How to Import My Figma Design into Figma Make?” by a moderator on 15-Oct-2025.]

I have generated a prototype of a app, but want to get a wireframe of it [lifi and hifi]. If anyone know please help me out.

Why has my Figma desktop app suddenly stopped working over the past week? I opened the app one morning and to my surprise, the files kept on loading and loading. Even Figma home doesn’t load. Not a single file is loading and once I shift to Figma home, I am unable to shift back to my files. Attaching screenshots for reference. It works on the browser but the app isn’t functioning at all. Please help.

Can Figma Make integrate and make use of our existing design system to streamline our design workflow?

I got interested in Figma so I bought an e-course. I encountered a few problems that Im unable to get around. I tried googling and looking through forums but I didnt find an answer.So the teacher uses a slightly older version of Figma. After adding any type of element (a frame, text, etc.), there appears a "layer" tab on the right side. There isn't one on my end.Additionally, the "auto layout" isn't the same as in the lessons. In the lesson, there is advanced layout and it contains spacing modes, strokes, canvas stacking. In my case, these settings arent there.Could you help me out with finding them? Or have these features been deleted? AI chatbot told me a bunch of gibberish…Thanks for help!

I use Figma every day but I STILL don’t understand the correct/preferred way to do this. Say I have a component with 1 variant and 1 property (say “State=Open/Closed”). What I want is to create a new variant property that applies to BOTH of the existing variants (say “Size=Default/Small”) and automatically duplicates the components (to the RIGHT) and applies the new property. Is there a way to do this OTHER than resizing the set, manually creating the property, duplicating the components, and apply and setting the new property? Maybe as a plugin? I need to do this ALL the time. I’m aware that you can create all your variants FIRST and then do “Combine as variants” but that’s not what I need, because I don’t always know in advance all the variants I need.