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Report a Problem

Experiencing issues? Report them.

  • 1,356 Topics
  • 4,308 Replies
1356 Topics
seni
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

2680
seni
Figmate
Prakash Dangol
Prakash DangolNew Member
asked in Report a Problem
Unable to access

I cant access my own design file which i had worked around 2-3 months ago. Is there any fix for this issue?

00
Prakash Dangol
LevelOne
LevelOneNew Member
asked in Report a Problem
Request for Partial Refund – Unintended Renewal for Extra Seat

Hello Figma Support Team, We recently encountered an issue with our Figma subscription renewal. Our team initially had two seats, but shortly before the renewal date, one of our team members left the company. As a result, we had one assigned seat and one available seat. Yesterday, our annual subscription was automatically renewed for two seats, even though we only needed one. We did not intend to renew the second seat, and it has remained unused. Since the charge was processed less than 24 hours ago, we are requesting an urgent partial refund for the extra seat that we do not need. We kindly ask for your assistance in resolving this as soon as possible. Please let us know how we can proceed with this request.

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LevelOne
Ron Joseph ks
Ron Joseph ksNew Member
posted in Report a Problem
I am a regular user of Figma everything was going wrell, but today suddenly when i opened figma such a frost kind of thing showed up

71
J
Figmate
DanielCruz
DanielCruzNew Member
asked in Report a Problem
Fonts Not Loading in Figma – Missing or Replaced?

Hi everyone, I recently opened my project and noticed that some fonts have been replaced with default system fonts. I checked my installed fonts, and they seem to be there, but Figma still shows a missing font warning. Could this be an issue with Figma’s font service, or do I need to manually re-install the fonts? Thanks!

533
VictorLewis
24 V
24 VNew Member
asked in Report a Problem
I did not got an email to restore my deleted team

I have sent several support requests to Figma on their forms but have received no response or acknowledgement of my questions. Team was deleted by mistake. Help to restore a deleted team. The recovery message did not arrive in the mail.

51
J
Figmate
John McLemore
John McLemoreNew Member
asked in Report a Problem
Your tool destoyed a project file on an auto update

Your latest update broke images in a very important file and may have put a project in jeopardy. You forced this update on us. Now I have multiple broken image files that CANNOT be replaced. They appear as translucent rectangles that cannot be selected for more than a couple of seconds before disappearing. Too bad Adobe axed their offering. I am no longer an evangelist and feel forced to use your tool. Additionally, you uninstalled ALL of my plugins so as soon as another tool becomes adopted by the industry I am out. You cost me money. I have been customer since you launched, but will not be the first chance I get. Hopefully Protopie or Framer catches on quicker.

20
John McLemore
N
neptune5111New Member
asked in Report a Problem
Putting layers into other layers

When I try to put these stupid layers into other layers it just doesn’t want to go in for some stupid reason.

92
N
Skylaa
SkylaaNew Member
asked in Report a Problem
Figma doesnt respect unicode Variation Selectors

A big set of Unicode characters can be represented in both text (e.g. ↗︎) and emoji variants (e.g. ↗️). For example, the base character, Up-right arrow is \u2197 . To know which variant is supposed to be rendered, variation selectors are defined in the Unicode standard: ↗️ = \u2197\ufe0f ↗︎ = \u2197\ufe0e Figma (and Figjam) however, do not respect this, instead the used variant is dependent on the used font, which isn't the expected behavior. This behavior of Figma is consistent in Chrome and Firefox on at least Linux and Android. This also is not a problem with the fonts itself.

60
Skylaa
Inna Shcherba
Inna ShcherbaNew Member
asked in Report a Problem
Unable to publish library - 32 changes stuck

Hello, I’m experiencing as issue while trying to update a library in Figma. The publishing process almost completes but then gets stuck on the last 32 changes. I receive the following error: “Unable to publish 32 changes to the team library”.Could you please help me resolve this? Thank you!

20
Inna Shcherba
Bradee
BradeeNew Member
asked in Report a Problem
Can't add a color (only) library to Figma Slides

I searched the community and didn’t find this listed… I cannot seem to add a library that is styles / color only? to Figma Slides which is how we separate some of our libraries. Leveraging how existing users would expect to accomplish this task … a manage libraries feature… wouldn’t confuse new users as they could still use the new way but help your existing millions of pro Figma designers find their way here. Hep? Pluz?

6088
Danna Wulf
Lil'J
Lil'JNew Member
asked in Report a Problem
Still no access to UI3

I can’t seem to get access to UI3. I tried quitting and restarting. Checked for updates (it was updated). Yet, when I go to the helper, it says I’m on the latest version, with no option to update. Please help. Thank you!

254
Nellya
Brett_Houston
Brett_Houston
asked in Report a Problem
Drop shadow not exporting with SVG

Hello! I’m running into an issue with drop shadows. When I export as an SVG, the drop shadows are not exporting. I have read through every forum entry I’ve found related to this and none of the suggested solutions work. I really need to get this figured out because shadows on certain elements are a key part of the branding for my company. Any help would be appreciated!

356612
Wooser
dantaylor
dantaylorNew Participant
asked in Report a Problem
Impossible to delete a file on web using a touchscreen (iPad)

When using Figma on the web with an iPad it appears that I cannot delete a file. On computer this is triggered by right clicking. Long press works on iPad within the Figma interface but it does not work in the file selector. Instead what pops up is the prompt to save the thumbnail image. I would like to request that the team prevent a long-press image save dialogue and instead give the option to the delete the file, or create an on screen button to manage file settings.

50
dantaylor
dantaylor
dantaylorNew Participant
asked in Report a Problem
Can’t select text style on web touchscreen

I’m using Figma on the web with an 11in iPad Pro M4. When I click the text styles button with a text box selected it appears to be impossible to actually apply one of the styles. It selects the menu item but it doesn’t actually apply it. I’ve tried this both with my finger and Apple Pencil.

463
dantaylor
Adrian Blandori
Adrian BlandoriNew Member
asked in Report a Problem
I no longer have access to my email: ablandor@risd.edu

I no longer have access to my email: [redacted by forum admin/moderator to remove PII]. My school decided to randomly delete my account. How am I able to reset the email and gain access to all my work? I have the email and password but its making me enter a code sent to an email that no longer exists.

52
Adrian Blandori
IanCGatt
IanCGattNew Member
asked in Report a Problem
is the Material Symbols plugin broken?

I just discovered that only outlined icon styles are working. Is anyone else experiencing this?

181
Tascha
Elmarr
ElmarrNew Member
asked in Report a Problem
File loads but nothing is displayed, even if the layer panel is full

A very annoying problem, pretty sure it is either a bug, or something really dumb. When I click on a figma file (browsing from my computer), the file loads, everything seems to be fine (the layer panel is full, but nothing is displayed no matter what I do. I can even create a shape, it’ll be added in the layer panel but not displayed, even in visible mode. I cleared all my computer cache, still nothing. When I access the file from my phone (browser), with the same network, everything works fine and the design is displayed. I checked the log, I have errors that I don’t know how to solve. I don’t really know what I’m doing wrong… Any idea how to fix this?

01
Gayani_S
Figmate
L
LoTSNew Member
asked in Report a Problem
High CPU Usage Causing Figma to Lag, Crash and Reboot Mac

Hi, For the past two weeks, I’ve been experiencing high CPU usage while using Figma, leading to lag, freezes, and even Mac reboots (MacBook Air M1, 2020, 16GB, Ventura 13.1). The issue worsens when running prototypes. I’ve tried the following troubleshooting steps, but none have resolved the issue: Using Figma in a browser instead of the desktop app; Disconnecting my external monitor; Clearing the cache. Could you please investigate and provide any insights or solutions? Thanks!

1714
Marcel Leal
Fred_Yates
Fred_YatesNew Member
asked in Report a Problem
Variable outputs a different hex code in Dev mode

My developer noticed that a set of color variables outputs a different hex code than is defined in the variables. The variables are defined as follows: Cream/100: #F8EEE2 Text/impact-inverse: cream/100 dev mode outputs Text/impact-inverse as #F9F0E6 When I detach cream/100 from type/impact-inverse it displays the proper hex code (#F8EEE2). I don’t even have a guess as to what the issue might be. Attached are the screenshots he sent me to describe the issue.

00
Fred_Yates
Bruno31
Bruno31New Member
asked in Report a Problem
Changing variable mode in Playground doesn't changes fonts

Hey there, I’m looking into a component in DevMode and I noticed that when opening the playground, if I change the variable mode, the fonts aren’t changing, like the colors for example. In design mode, by changing the variable it all works just fine. Is this a known issue, are there any solutions…? Thank you!

195
Bruno31
SLT-UX
SLT-UXNew Member
asked in Report a Problem
Underline text on hover not working?

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

72612
Stefan Tomic
Martin_Marinov
Martin_MarinovNew Member
asked in Report a Problem
Changing component's size inside a other component varaint applies everywhere

I am building a tag component and for now it has 2 sizes. I am using an avatar component inside. For the S size tag I need avatr with size 16 (set as a variant property) and for the tag size M I need to set size 20 avatar. Previously I have done the exact same thing but for some reason when changing the size of the avatar inside the size M tag it gets changed inside the size S as well. Because I’m rebuilding the components (avatar and tag) I have the absolutely the same setup with the old components and there is no such behaviour. The avatar is the same just split in different variants and the tag has color and other variant adjustments. In the same tag I’m using an icon component with simillar size setup (with variants) and changing the size in one of the tags does not translate into other variants. It only happenes with the avatar. I tought it might be because of the aspect ratio since it’s new and I added it to the new avatar but turning it off doesn not change the behaviour.

273
Martin_Marinov
Tascha
TaschaActive Member
asked in Report a Problem
Changing instance via variable resets text (and other properties) when inside component

So, in principle, if an instance is inside of another component, changing the variant causes the text to reset back to the text of the master component. This also happens with other properties of the instance, e.g. if you set some booleans up they will be reset to how they were set in the master component once the variant is changed via variable. Here’s a screenshot of what I mean: and here’s the link to the file to mess around with. (So, this issue might be similar (or even basically the same) as discussed here: Change to on instance not keeping text change but frankly I haven’t had the patience to look into OPs setup 😅 I tried to break the issue down to the most bare-bones that I could in the file I provided (also to see if the issue has anything to do with my components or just is a bug) If anyone has found a workaround do let me know 🙏 (and yes, I do need the instance within another instance; it’s a button inside a form layout that I want to reuse (and many other such cases).

91415
Rick_van_Grinsven
Harald_Skogland
Harald_SkoglandNew Participant
asked in Report a Problem
Problem with colour inheritance

In a Figma library file, we have an icon set as separate components. The icons are multiple shape objects, i.e. they are not compound paths. All the icons should be monochrome in any state. If we replace one icon(component) with another only parts of the icon will inherit the colours from its replacement. The rest of the icon shapes will pick their colour from the colour applied to the icons as Main Components. Can anyone help with troubleshooting this or confirm that this is a bug?

122
Keketso

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