I can’t use Figma now since it disables WebGL for no reason. Here is a video of it happening:
https://drive.google.com/file/d/1y0vOj2HkxuJKuNUsYcXmSWZg-ctmT4UI/view?usp=sharing
WebGL works fine as long as I don’t open Figma. This means I can use other sites just fine, but as soon as I try to open a Figma file, it crashes and disables Web GL. This happens immediately in some files while in others it takes it a couple of minutes to crash. This is really annoying since I’ve got some designs for a game I was making which I can’t access anymore.
Does anyone know a fix? I’ve already tried fixes from other threads but none of them have worked. My drivers also seem to be fully updated. If anyone needs me to give more information just tell me
Hey @Joshisaurio, thank you for sharing the details and the video—it sounds incredibly frustrating to deal with, especially when it’s blocking access to your files.
If https://webglreport.com/ shows you have webGL enabled and you’re able to run a webGL heavy site like WebGL Aquarium then the most common cause users see this error is because there’s a VPN, proxy or firewall blocking webGL from specific sites or under specific circumstances.
Can you try adding figma.com to any safelists in your system, browser and network security apps and unblocking Port 443 in proxies and VPNs?
If you don’t use any network security apps, can you try an alternate network like a mobile hotspot, and let me know what you find there?
Can you also check and let me know if you see the same issue in an alternate supported browser (Chrome, Firefox, Safari, Edge)?
Let me know what you find, and I’ll do my best to help further.
If https://webglreport.com/ shows you have webGL enabled and you’re able to run a webGL heavy site like WebGL Aquarium
It does run just fine, even with 30k fish
then the most common cause users see this error is because there’s a VPN, proxy or firewall blocking webGL from specific sites or under specific circumstances.
I do have Norton Antivirus but I doubt it’s flagging Figma, either way I’ll disable it and see if that fixes it
Can you try adding figma.com to any safelists in your system, browser and network security apps and unblocking Port 443 in proxies and VPNs?
I haven’t done this and don’t know how, do you think you could provide me with some guidance?
If you don’t use any network security apps, can you try an alternate network like a mobile hotspot, and let me know what you find there?
I have 3 networks in my house and the same thing happens on all of them.
Can you also check and let me know if you see the same issue in an alternate supported browser (Chrome, Firefox, Safari, Edge)?
I tried with Edge too and I get the same results. Also I forgot to mention it but here are my computer specs in case it’s needed:
- CPU: 11th Gen Intel(R) Core™ i7-11700 @ 2.50GHz
- RAM: 32gb
- Disk: SSD INTEL SSDPEKNU010TZ
- GPU 0: Intel(R) UHD Graphics 750
- GPU 1: Nvidia GeForce RTX 3060
- OS: Windows 11
When WebGL crashes I can see a spike in GPU 0 in task manager but GPU 1 stays at 0% which means it could be an Intel issue. I have tried to see if I can set GPU 1 as the default GPU as that might fix it but that won’t work. Either way I’ll keep experimenting to see if I can find another solution
Thanks for all your help!