We have removed lots of unused users (about half of them) due to a restructuring, but we have been invoiced for all seats on July 29. We do not foresee using all seats during this next year. Is it possible a refund or credit for future renewal for all those unused seats.
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Hi 
Our support team can help you! Since each company has unique billing structure, you’ll need to file a ticket for assistance with adjusting your seat count + reviewing your existing charges.
If you haven’t already, please file a support ticket here and let me know when you’ve done so.
If you’ve already filed a ticket, please let me know the case number you received. Thank you!
Hi
Thanks for the help
Wonderful, thank you! I was able to locate the ticket, and escalated the priority to high.
Someone will be in touch with you via email soon. Thanks for your patience 
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