Annual renewal with more seats than necessary

3 replies
65 views

We have removed lots of unused users (about half of them) due to a restructuring, but we have been invoiced for all seats on July 29. We do not foresee using all seats during this next year. Is it possible a refund or credit for future renewal for all those unused seats.

Account, plan and billing

This topic has been closed for replies.

ksn

Community Support

Hi @João Seixas 👋🏻 Our support team can help you! Since each company has unique billing structure, you’ll need to file a ticket for assistance with adjusting your seat count + reviewing your existing charges.

If you haven’t already, please file a support ticket here and let me know when you’ve done so.

If you’ve already filed a ticket, please let me know the case number you received. Thank you!

João SeixasAuthor

New Member

Hi @ksn , I have filed a support ticket: #1473106

Thanks for the help

ksn

Community Support

Wonderful, thank you! I was able to locate the ticket, and escalated the priority to high.

Someone will be in touch with you via email soon. Thanks for your patience 🙏🏼

Sign up

Login with SSO

Login to the community

Login with SSO