Hi ​@Sayful_Islam_Shakib1,

I understand you're having trouble installing the beta version of the Figma Desktop app on your Windows 11 machine.

The desktop app installation may fail for various reasons, so let’s troubleshoot this together!

• Are you downloading the installer from the “Download the beta version” section of our guide? Guide to the Figma desktop app

• When the installation fails, did you click “Open Setup Log” and save the log file?

• If applicable, could you try temporarily disabling your antivirus software or adding the installer to its allowlist to see if that resolves the issue?

• Have you previously installed the Figma desktop app? If not, could you try downloading it from our Downloads Page and see if that works?

This information will help us better understand the issue and how we can assist you further.

Thanks!

Thank you for your reply.

I re-downloaded the Figma beta app and tried installing it, but the same issue occurs. Clicking 'Open Setup Log' doesn’t work.

This issue is still present. I tried installing it again after two days by downloading it again, but it’s still not working.

Hi ​@Sayful_Islam_Shakib1 ,

Thanks for the follow-up and for letting us know that the issue is still occurring.
From your responses, it looks like you’ve already tried two out of the four suggestions we shared earlier. Could you also try the remaining two suggestions listed below and let us know how it goes?

• Temporarily disable your antivirus software or add the installer to its allowlist, then try the installation again

• If you’ve previously installed the Figma desktop app, try downloading it again from our Downloads page to see if that version installs properly

If the standard Figma desktop app works fine but the issue only occurs with the beta version, we recommend submitting a bug report — as mentioned in the Guide to the Figma desktop app

Thanks!

As you suggested, I downloaded it again and tried installing it. Unfortunately, the beta version of the app still isn’t installing, even after I disabled Windows Defender. The stable version of the Figma app installs without any issues, but the beta version fails to install. I’ve tried several different approaches, but the problem persists.
 

Thank you.

Hi there,
Thanks for confirming — I’ll go ahead and create a support ticket with the details you shared. Our team will reach out to you via the email address on your account to help with this.