Report a Problem

Hi,I accidentally added an extra Full seat in the workspace “Kampanie WH”.I only need 1 seat in total.The seat was taken for over a minute...Right now, in Admin → People, I can see:Total full seats: 2Assigned: 1Available: 1The extra seat is not assigned to anyone — it was added by mistake.In Admin → Billing, my upcoming monthly invoice for June 26, 2026 shows:Billing adjustments: €18.71 Monthly costs: €20.00Could you please help remove the extra unassigned seat from billing and adjust the invoice accordingly? This month i’m taking a big loan, cant afford any additional costs. I have one figma seat mostly for learning myself and create epic tabletop rpg content for it,Thanks!

Education plan has AI enabled and other members can use AI, but my admin account cannot see “Rename layers with AI” in Figma Design command menu. My account has edit access to all projects and files.

When working with Auto-layouts, it seems that horizontal/X values and vertical/Y values & functions are reversed. If I set something as a horizontal layout, it goes vertical (and vice versa). If I set horizontal padding, the vertical padding is impacted instead.

Hi, I'm experiencing an issue with prototyping that seem to have appeared recently and wondering if others have run into the same.Connections snapping to sections instead of framesWhen I drag a connection from one frame to another, it keeps connecting to a section rather than the frame itself. I understand Figma supports sections as prototype destinations intentionally, but it makes it really hard to target a specific frame precisely.When I try to set the destination manually via the dropdown instead, the frame doesn't show up in the list at all — only the section does. So I can't work around it that way either.Is there a reliable way to force the connection to land on the frame and not the section wrapper?

Hi Figma Make Support,I'm having an issue where files placed in the public/ folder (robots.txt, sitemap.xml, manifest.json) are not being served at their root URLs (e.g. https://www.planaventure.ai/robots.txt) after publishing.What I've tried:Confirmed files are in the public/ folder in the Figma Make editor Published multiple times Added a custom Rollup plugin (generateBundle) in vite.config.ts to explicitly emit the files — still not workingEvidence:https://www.planaventure.ai/robots.txt returns plain text "Not Found" (HTTP 404) The Last-Modified header on this 404 response is Wed, 14 Jan 2026 and has not changed despite multiple publishes — confirming the file is never being deployed The main index.html deploys correctly with today's date, so publishing itself is workingQuestionDoes Figma Make's deployment pipeline support serving static files from the public/ folder at root paths? If so, is there a specific configuration required?ThanksMayank

I got that Figma have program called creator fund for those who create a free resources for community. There is one link for application form and when I click, it redirecting me to figma.com/community instead of any form or extra details.

 Hello Figma Support Team,I’m contacting you because I suddenly lost access to two important Figma design files that were previously available to me through my account/email.Now, when I open the links, Figma shows that the pages/files are not found. I did not intentionally delete these files, and I need urgent help checking what happened and whether they can be restored.Affected files: MAX-KULIK [redacted] BC.GAME_NEW-FORMAT[redacted] I previously had access to these files, but now they are unavailable. I have checked my account and workspace, but I cannot find the files or restore them from my side.Could you please check whether these files were deleted, moved to another team/project, affected by permission changes, or removed due to a team/workspace issue?These files contain important working materials, so I would really appreciate your help with restoring access or recovering the files if possible.Please let me know what information you need from me to verify ownership or access

Please, Figma, help! I feel that I’ve been opening issues about Figma more and more; please fix this!This morning when I opened Figma, most of my Local Variables were gone—and no, they were not deleted.I’m working on a full Tokens migration, and the branch I was working on had all collections gone. I went to check another file, and the variables were also gone. Some others still have it, and I can still roll back in the versioning to recover them, but this is a nightmare.This can break most of our files, as we use variables for many things in different files (modes, tokens, localization, etc).Can you please check if there’s any issue in the most recent update, as this is A BIG DEAL! 

Hi team Figma, I tried to change my payment settings from credit card to SEPA-debit. I’m working from the Neterhlands and have a professional seat. I had no option for the SEPA-debit, so I tried other browsers. That didn’t work out very well… because every time I try to change my payement settings I see this: There was an issue with loading our payment form. Please refresh and try again. I removed history in my browsers already, removed my password from the Apple Key, etc. I asked help on your chatbot. Restarted my computer several times… nothing is working, the same error appears every time. Please help me out! Thanks a lot.

As said in the title, there appears to be a white space at the top of the website when I have no resources that may have caused this. The frame ends where the hero picture ends and all of my components are spaced intelligently to avoid this. 

I had increased the number of seats to calculate total cost, but accidently increased the number of seats and now being billed for it. how do i reduce it? my company won't allow me the budget for increased seats and thus we are not able to go ahead with the payment

This seems to be a long standing byg in figma prototypes. When we change the color of text, the prototype doesn’t reflect the text color. I have to do a force refresh.

Hello.Lately, I've been having a recurring issue where fonts aren't displayed at the correct weight. (I've defined fixed styles and use them globally throughout the document. These styles use variables as values: fontsize, font height, bold/regular, etc.) However, as soon as I click inside the component, the font switches to the correct style. Occasionally, I also experience this with the display of icons and buttons (I have also created these as components).Translated with DeepL.com (free version)

I am unable to transfer the file

Hi everyone,I’m experiencing a severe issue with text input in Figma.Symptoms: I cannot type in new text layers (T → click does nothing) I cannot edit existing text (double-click doesn’t activate the cursor) I cannot select text inside a layer The tool sometimes switches automatically when I try to type The issue happens across all files, even brand-new ones The issue happens in both my accounts Keyboard works perfectly in all other applications on my Mac What I already tested: Updated browsers and Desktop app Reset Figma (Help → Troubleshooting → Reset Figma and Restart) Cleared all caches Disabled all extensions Restarted macOS Switched keyboard layouts No font warnings in any file This means:It’s not a file issue, not an account issue, not a browser issue.It seems like a deeper bug in the Figma client on macOS.Could someone from the Figma team take a look or tell me how to collect logs for debugging?Thank you in advance.Kristina

I have another question regarding a recent invoice for my team's subscription. yesterday I changed to professional and paid 2 Dev Mode seats. After few hours I added 1 dev mode seat and upgraded today 2 of those seats to Full Seats as those users required edit access. Following this change, I noticed that the Projected Subtotal is now $95, and there is a $40 charge under Billing Adjustments. I would like to know What exactly the $40 Billing Adjustment represents (whether it is a prorated credit for the downgraded Dev Mode seats or an additional charge). and i want to know if it is possible to get refund for 2 dev mode invoice and pay 2 full seats & 1 dev seat instead.

When I am using figma or figjam and typing in Japanese, the first character in text field always takes “two backspaces” to delete one character. This does not happen when I have already pressed enter to 確定, but it happens when I am not.

Hello!I have been using Figma in the browser for more than a year on this PC and this has never happened before. When I try to move or resize a selected element, the mouse jumps diagonally about 5 mm away, so I can't move anything anymore. It happened after 20 minutes of working on this file without any problem, but now the bug affects every component.(I recorded a screen capture to better understand this weird interaction.)(I may have made an error and accidentally activated an option without knowing it?)

Based on my testing, when slots are nested 3 or more levels deep and the innermost instance has a modified parameter (e.g., the innermost button has its text parameter changed to a non-default value), the get_design_context tool from Figma MCP (remote MCP) will consistently hang indefinitely and never return data. Nesting of 2 levels or fewer works fine.Additionally, if the button retains its default parameter values, no hang occurs regardless of how many nesting levels are used.Tested layer hierarchy: Layer 1 instance slot → Layer 2 instance slot → Layer 3 instance slot → Button with text parameter (changed to a non-default value)  

Hello Figma Support Team,I would like to request the cancellation of my subscription and a refund for a recent charge.I had already canceled my plan before the renewal date of May 15, and my subscription was not supposed to renew. However, I was unexpectedly charged $35.75 on May 30.I am currently not using Figma and do not plan to use it in the future. Since I had already canceled the plan before the renewal period, I kindly ask you to review this charge and process a refund.Please also ensure that my subscription is fully canceled and that no future charges will occur.Thank you for your time and assistance. I look forward to your response.Account Details:Email Address: [redacted by moderator - 2026/05/31]Card Last 4 Digits: [redacted by moderator - 2026/05/31]Card Expiry Date: [redacted by moderator - 2026/05/31]Charge Details:Transaction Date: May 30, 2026Total Amount: $35.75Best regards, kayeong kim

Hello, I was charged $30.51 for my Figma subscription renewal, but I wasn’t aware that auto-renewal was enabled. I only noticed the charge today after receiving the billing notification. I have not used any of the paid features since the renewal and would greatly appreciate a refund if possible. Thank you for your time and consideration.

I wanted to remove the Education plan from my account and change it to the Professional plan but was unsure what the steps were to do that.

Hey guys!There are many reports of people not being able to load Figma’s page from Russian Federation without using proxy or VPN.Have you blocked access from Russian servers or is it just a temporary issue?Thanks in advance,Best regards

I’ve been working on a relatively uncomplicated web project in Figma Make for 10 weeks now. For the first two months, my monthly full-dev seat supplied all the AI credits I needed for the heavy lifting of scoping and building the site out (across more than a couple design iterations).Coinciding with a 8-10 man-hour nightmare where Figma and Supabase would not connect, and the Figma AI could not figure out any solution until I fed it enough “What if’s...” that I got to the right workaround), in the last 3-4 weeks Figma Make has been burning through AI credits like a drunken sailor. For the first two months, my Figma full-dev seat spend was $20/month...and that included four or five demo projects I did to kick the tires and see what Make could do.This month? My projected Figma invoice is going to be $286.00.Having worked as a developer in the Valley for some time, I understand that companies selling AI services are underpricing those services in order to gain market share during a boom-t

I am reporting a bug regarding my Make AI token balance. My tokens are being consumed and drained in the background, even though I have not made any active prompts or requests to the AI.It appears there might be a background looping error, or failed invisible attempts that are still charging my account without producing any output or UI updates.Could you please investigate this bug and refund the tokens that were erroneously deducted from my account? I am happy to share the specific file I was working in withif needed.Thank you, Sharik