Hi Figma Team,
I'm experiencing an issue while trying to change the email address associated with my Figma account.
Current email: (redacted by the moderator due to PII)
New email: (redacted by the moderator due to PII)
When I request an email change, I successfully receive the verification email at my new email address. However, every time I click the "Verify Email" button, Figma redirects me to a page displaying the following error:
"Sorry, your link has expired or is malformed."
I have already tried the following:
• Requested multiple new verification emails.
• Used only the latest verification email.
• Opened the verification email immediately after receiving it.
• Tried Chrome, Safari, and Incognito mode.
• Copied and pasted the verification link directly into the browser.
• Cleared browser cache and cookies.
• Logged out and logged back into my Figma account.
• Confirmed that the verification emails are being delivered successfully.
Unfortunately, every newly generated verification link results in the same error.
Additional Information:
- New email domain: Google Workspace (redacted by the moderator due to PII)
- Existing Figma account is active and accessible.
- Screenshot of the error has been attached.
Could someone please help investigate this issue or manually verify/update my account email?
I'd appreciate any guidance or assistance.
Thank you!
