Figma file cannot open and Restore from version does not respond

Figma file cannot open, Restore from version does not respond

Hi Figma Support,

One of my Figma files cannot be opened. It seems to be caused by memory overload.

I have already tried:

Restoring from version history, but after I click Restore, nothing happens.
Opening the file with &thumbnails-only=1, but it still does not work.
Trying to open it again in both browser and desktop app, but the file remains stuck during loading.

After I select an older version and click Restore, the page does not refresh, I do not see any error message, and the file does not roll back to the selected version.

The file has multiple collaborators and contains a large number of high-resolution images.

Since the file contains private work materials, I would prefer not to share the file link publicly. Could a Figma Support Specialist advise how I can share the file link privately, or help escalate this for recovery?

Thank you.