5 years of work gone and stolen

Hi, We have 3 projects who have completely disappeared from the account. Not in the trash, not anywhere. Just gone out of nowhere. We need to get them back now Figma this is outrageous ! This is 5 years of work and our property gone 

Hi ​@Freedmann, Celyn from Figma Community Support here.

Thanks for reaching out, and I'm so sorry to hear this. Losing access to three major project files, especially after five years of work, is understandably urgent and concerning.

I've gone ahead and created a support ticket so our team can investigate this as quickly as possible. Your ticket number is #1987807.

If you have any additional details, such as the names of the missing files, the last time you were able to access them, or anything else you think might be helpful, please feel free to reply directly to the support ticket with that information. It would also be helpful to let the team know which app version you updated from and to.

In the meantime, you may also want to try a few quick checks:

• Make sure you're logged into the correct email account.
• Check your Drafts.
• Click into All workspaces and review any workspaces you belong to.
• Use the search bar to look up the file names (even a partial name can help).

Please keep an eye on your inbox, as someone from our Support team will follow up with you as soon as they're able.

We understand how important these files are and our team will take a thorough look into this to help determine what happened and work toward the best possible resolution 🙏