Dear Figma Support Team,
My name is Adefemi, and I am a first-time Figma user. I recently started using Figma to design products for my startup company, and it has become an essential tool for my team and me.
I am writing to request your assistance regarding my Professional plan subscription. When I subscribed last month, I understood the Professional plan to be a fixed monthly subscription of $20. Unfortunately, I did not fully understand how paid seats work, and I unintentionally assigned additional Full and Dev seats to members of my team. As a result, my monthly subscription increased to $79.35, and my team has now been locked due to a past-due invoice.
 As a first-time user, I was unaware that additional paid seats would automatically increase the monthly subscription cost. This was an honest mistake, and I take full responsibility for not reading the billing details more carefully before assigning those seats.
I only require one Full seat for myself. I would like to remove the additional one Full seat and one Dev seat, leaving only my account as the paid Full seat, so that my subscription returns to the standard $20 per month Professional plan.
The current lock has interrupted the progress of my startup project and prevented my team from continuing our work. I would be extremely grateful if you could assist me in reducing my paid seats and restoring my subscription to the $20 monthly plan. If possible, I would also appreciate any consideration regarding the outstanding invoice, given that this resulted from my misunderstanding of the seat-based billing model.
Thank you very much for your time, understanding, and support. I truly appreciate your assistance and look forward to your response.
Kind regards,
Adefemi Obanla
