Missing File, but hadnt deleted it

Hi ​@Helen Ravelia, Celyn from Figma Community Support here.

Thanks for reaching out, and I'm sorry to hear you're having trouble locating your file. I appreciate you already checking your Drafts and Recent files.

I've gone ahead and created a support ticket so our team can investigate this further. Your ticket number is #1984296. I've also included the file link you shared with the team.

In the meantime, here are a few things you can try:

• Make sure you're signed in to the correct Figma account.
• Check your Drafts.
• Click into All workspaces and review any workspaces or teams you belong to.
• Use the search bar to look up the file name. Even a partial name can sometimes help surface it.

Please keep an eye on your inbox, as someone from the team will follow up with you as soon as they're able.

I hope we're able to help you recover your file 🙏

hi, sorry for the late reply. theres no 'Skripsi' file i, there is 'Skripsi' file but in make format, not the design one. if i deleted it, it should be here. the 'skripsi' file that disappeared is in the design format, not in make format 

Hi, I have a file named ‘Skripsi’ in .fig format. last time i opened it is about on 24 June 12:00 PM GMT +7. someone from figma had told me that i deleted the file on 12:14. but in all trash, i didnt see any of the file. theres no 'Skripsi' file, there is 'Skripsi' file but in make format, not the design (.fig) one. if i deleted it, it should be here. the 'skripsi' file that disappeared is in the design format, not make format

Hi ​@Helen Ravelia, thanks for taking the time to share more details.

I've added everything you’ve shared here to your support ticket so the team has the full picture as they continue looking into this.

Please continue the conversation through your support ticket, and the team will keep you updated there.

Thanks for your patience in the meanwhile 🙏