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Experiencing issues? Report them.

  • 3,019 Topics
  • 7,942 Replies
3019 Topics
WyL
WyLNew Member
asked in Report a Problem
Please Refund my inovce.

Hi, I cancelled my professional plan last year, so invoice was not charged after that time. But, this month invoice was charged suddenly. Please check this issue.Thank you inadvance.

151
J
Figmate
The
TheNew Participant
asked in Report a Problem
Eternal loading in Figma Beta (not only files, but also the main screen)

Figma version 125.1.1. (that is the actual Figma Beta) on windows does not load anything, not even the home screen.This started since Feb 2nd. I have reinstalled, uninstalled and installed, switched to different wi-fi, but nothing has changed. Meanwhile, the stable version of Figma 125.0.7 loads fine (as does Figma in the browser).Eternal Loading Also, you can see that information about files and their status is coming to the application, but everything else is not loaded. This means that it has access to the internet Please check what is the problem? As I understand it, it's not a problem on my side, but a problem on the windows app side 

834
J
Figmate
Sebastian24
Sebastian24New Member
asked in Report a Problem
Assumption: The combination of nested colors and components is misinterpreted

Hi Figma Team and Community, My Goal:I want to create a master layout file that can later be modified exclusively via variables for each customer. This works mostly well...My Problem:I’ve encountered a behavior that I can’t seem to resolve:I created a component called "Icon." This component allows me to select the icon and adjust the stroke weight (three options). To control the icon color for each customer, I exposed the icon color as a variable. This works perfectly fine. Next, I embedded this "Icon" component into a new "Link" component, together with some text. Within this new component, I overwrote the original icon color using a new Link-Color-Variable because the icon needs to have a different color in the context of the link compared to when it’s used standalone. This also works without any issues. To make the "Link" component even more flexible, I want to not only control the color but also the icon itself for each customer. I know that I could expose the icon selection throug

1192
y_toku
Figmate
rytinsley
rytinsleyNew Member
asked in Report a Problem
Slide reference links in Figma slides do not update when slides are moved around

I’m creating a deck where we are using links on text to navigate to other pages throughout the deck. I’d expect these reference links to the slide to automatically update if I move a slide to a different location in the deck, but it looks like it’s stuck on the exact slide number no matter what.So if I have a text link on a page that is meant to go to “slide 53” and add 2 slides between 50 and 53, the original slide 53 is now 56. However, the link on the text is now going to the new slide on 53 vs the original which is now 56…So if we move pages, or add pages throughout the deck, all of the reference links are broken and we need to manually adjust them to the new slide numbers, which is pretty frustrating. 

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rytinsley
Zohra_Jayaraman1
Zohra_Jayaraman1New Participant
asked in Report a Problem
When AI sorting stickies by topic, many stickies get removed or modified.

The issue:When AI sorting stickies by topic, many stickies are removed or modified.Any “stickies” which are for example oval shaped are also removed, even though they are included in the initial selection. Perhaps shapes are not included in the selection. (Sometimes there are not enough sticky colors for the use case so shapes must be used to differentiate, so I think they should be included in the selection. The UI also implies it is included.)Sorting also changes sticky colors, which can be an issue when things are color-coded.I think this is a huge issue because it can cause a huge loss of work if someone does not notice missing stickies in a sea of stickies.In my attached video you may notice that there were a lot more stickies before sorting than after. Before Sorting Sort Stickies ButtonAfter Sorting 

936
Chris_Bevan
Figmate
Mark Kanning
Mark KanningNew Member
asked in Report a Problem
How to disable pointer events on hidden objects

How do you disable the pointer events for elements (buttons, links, inputs, etc.) that are being obscured by modals, dropdowns, or anything else? The giant gray block shown below is the overlay container for a future megamenu, but the underlying, clickable elements are obviously still available to the mouse. That’s not ideal.A dropdown exposed by clicking on a hidden button...which isn’t good.

280
Mark Kanning
Leo_Vogel2
Leo_Vogel2New Participant
asked in Report a Problem
Can't dismiss Component Search modal with [ESC] after going to component

Steps to reproduceType Shift+I to open Component search Search for a component Type Command+Enter to go to that component Type [ESC] to dismiss Component search  Error: Component search will not dismiss 

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Leo_Vogel2
xyt
xytNew Member
asked in Report a Problem
Transparent background suddenly appearing black

My my screens with transparent clippings on them suddenly appear black.  However, when I preview / play the screen the background goes back to normal again.  See images for the edit vs presentation mode.  

772
Gayani_S
Figmate
Ajay_Khadka2
Ajay_Khadka2New Member
asked in Report a Problem
Removed from team and project folder deleted anonymously

Today, my team and I were removed from the team, and all project folders created by individual team members were lost. This isn’t the first time we’ve faced this issue—similar incidents have occurred previously, and support tickets were raised. However, the files were not recovered.Now, we are experiencing the same issue again. Neither the owner nor the admin removed us, and none of the files were deleted by us.

592
Celine_
Figmate
Netanel_Malachi
Netanel_MalachiNew Member
asked in Report a Problem
desktop app master controllers not showing

This issue appeared today when I updated the desktop app on windows 10: The option to close, minimize and drag the app on the screen is not working. I tried restarting the app and opening the app as admin, but the issue still exist. I cannot drag the software across The X icon not showingThe minimize option not showingWhen I open a project, it is not showing as a tab

333
Gayani_S
Figmate
iSpartakos
iSpartakosNew Member
asked in Report a Problem
Setting Billing Contact Email

I read Figma Staff is working on sending invoice attached via email in this another topic, which is just fine and cool, but we’re facing issues with email notification about monthly invoices. Let me get this straight: the email we specify within the Alert in Setting>Billing>BillingContact is useless (see image attached), coz Figma is actually not sending reminders to that specific email I want to be notified. Instead, I’m the one receiving a reminder about invoice via email, which in turn makes me (every once in a month) to manually download the invoice, write and send an email to the person in charge of this matter (and i underline is not me) with invoice attached. This is monkey business time, guys. We’re tired of doing this over and over. Am I missing som’ or what’s still cooking in the Figma kitchen?

290
iSpartakos
Kharis Nasibullin
Kharis NasibullinNew Member
asked in Report a Problem
Не работает interactions

При наведении на компонент под ним должен появляться плюсик. Но он не появляется. Как исправить? Может, есть какое-то сочетание клавиш?  

271
Kharis Nasibullin
Aayush Padariya
Aayush PadariyaNew Member
posted in Report a Problem
Transparent svg graphics not seen transparent in figma

Transparent svg graphics not seen transparent in figma but seen transparent in when imported. 

131
Gayani_S
Figmate
Thomas_Cramer
Thomas_CramerNew Participant
asked in Report a Problem
Stroke width value controlled by variable is changed from its main component's value

HiWe have an issue where the stroke width on a button is controlled by a variable. That variable is called “none” which is linked to a value of 0. This means that the stroke is there but not visible (required by our developers).Stroke variable “none”That button component is used inside other components. What happens is that here the stroke is suddenly visible:Stoke around buttons that should not be there When looking at the nested instances of the button component inside the other component, the stroke now has a width of 1 even though “none” is still selected? Variable changed to 1I can delete the stroke from the main component and then everything looks fine. The issue is that our developers require it to be inside the design. Any idea what is going on here? Thanks

592
Thomas_Cramer
cpvijin
cpvijinNew Member
asked in Report a Problem
Figma code not received in email

When I try accessing fig using my corporate SAML SSO its prompting me to enter the code which they have sent me to my corporate email (which never happens). I tried accessing figma.com using my personal email and I got the code instantly in my personal email. My corporate email once had the figma access which was later revoked. I suspect that during that time there are chances that some emails from figma might have bounced and thus resulting in my account being put on hold for future messages. I’m using the same corporate email now. Please help me fix this issue.

472
cpvijin
Carolina Salcedo
Carolina SalcedoNew Member
asked in Report a Problem
Will Figma ever fix its PDF export text selection problem?

I’m asking after going through a forum over the same issue, but just can’t accept that it’s a “known issue.” It should not be this difficult to produce a PDF where the text isn’t outlined. This causes problems marking up PDFs w/clients. And not every client wants to “jump into a Figma file” to make comments.

1250
Carolina Salcedo
Kimmy_Le
Kimmy_Le
asked in Report a Problem
Texts are either moving by 1px to the left or the font is getting larger/thicker

Below is what my interactive component looks like. It’s set from default to hover. All it does is just add a line (a rectangle) underneath and changes the font color to black from grey. When I remove it out of the interactive component and do it manually before this before version. It works perfect. But once I use the interactive component feature, on hover it moves a bit. Really slight but it bothers me. It’s weird because it only does that for 1 out of 3 of the links that I have. Ex) Link 1 (navigates to another page once clicked on), Link 2 (navigates to another page once clicked on), Link 3 (opens an external link) Link 1 & 2 interactive components work fine. But Link 3 has the weirdness to it. It doesn’t stay in the same place.

345413
Janis Neumann
vseferidis
vseferidisNew Member
asked in Report a Problem
(option+drag) (alt+drag) not working in all number fields

Hi, I have the same problem as reported by many others. Option/Alt + Drag to change value on the fly doesn’t work everywhere and in some cases in only works if i do this over the icon (in the case bellow the “%” icon)I have cleared caches from the Troubleshooting menu but the problem still persists.   

381
sIRwa2
Ky70
Ky70New Member
asked in Report a Problem
Hug contents removed on all frames and texts

Figma updated today, and after our team discovered that hug contents had been removed on almost every single frame and text object in all our pages. To go through manually and re-apply hug/auto-layout contents to these objects would take probably around a week so I’m wondering what in the latest update could have caused this and if there’s a way to undo it. Thanks,

1171
Celine_
Figmate
Rutuparna
RutuparnaNew Member
asked in Report a Problem
Solid colour HEX value shows incorrect linear gradient values in dev mode.

[Bug] Whenever there are multiple colour values associated with an element (HEX), it shows wrong values when viewing in the Dev mode. For example - A button has 3 background colour values and 2 are hidden. (#F6F6F6, #1A1A1A, #002AB6).When viewing in the Dev mode it shows “background: linear-gradient(0deg, #F6F6F6 0%, #F6F6F6 100%), #1A1A1A; #002AB6;” Instead of just “background: #F6F6F6; #1A1A1A; #002AB6;”.  

625
Celine_
Figmate
AltaEg0
AltaEg0New Member
asked in Report a Problem
Keep variables window open

I seem to have an intermittent issue with the variables window. It’s really useful to keep this open when interacting with the canvas, however randomly it gets to a point it will no longer stay there. When interacting with the canvas, the variables window disappears. Does anyone know how to stop it closing? Thanks

775
Gayani_S
Figmate
Guilherme Correa
Guilherme CorreaNew Member
asked in Report a Problem
FIXED Color Style properties are disabled and cannot be edited

Hi everyone,I'm having an issue where I can't edit any Color Styles in Figma. I can create new styles and rename them, but the properties (like color and opacity) are disabled.It happens on every project, even in completely new files.Is anyone else experiencing this? Could this be a bug, or am I missing something?Thanks in advance!

22313
Cory Adrian
J
Joshua-mmNew Member
asked in Report a Problem
Dynamic frame-ancestors for Embed Kit 2.0: Managing allowed origins programmatically

Hi Figma team,I'm building a product that provides user research and prototype testing capabilities to our customers. A key feature of our product is a widget that can be embedded on our customers' websites, allowing them to collect user feedback on Figma prototypes directly within their own domains.Current Challenge:- We use Figma's Embed Kit 2.0 to display prototypes within our widget- The frame-ancestors CSP restriction requires pre-registering all domains where the prototype will be embedded- Our widget can be embedded on any customer domain, making it impractical to manually register each domainWhat we're looking for:1. An API endpoint to programmatically manage allowed origins for embeds2. OR a way to dynamically validate embed origins through our Figma OAuth integration3. OR alternative approaches that would support our use case of embedding prototypes within a widget on customer domainsCurrent workarounds we've considered:- Proxy approach (blocked by CSP)- Manual domain registr

100
J
eliska.soukupova
eliska.soukupovaNew Member
asked in Report a Problem
How can I cancel additional seats in Figma Profesional Plan?

The added seats were set on an annual basis, and the annual cost was seen in billing. Right now I haven’t added any members. If I continue to not add members and maintain only one admin account, won’t they be added to next month’s billing?

914
J
Figmate
Mohit_Yadav1
Mohit_Yadav1New Member
asked in Report a Problem
Not getting updated version after publishing the plugin?

I have published some version on my plugin given below:https://www.figma.com/community/plugin/1392760058644879893/project-by-figr-alpha-testingWhen i am trying to access the published version, getting the old version being served. i have tried everything in dev and it works fine. It’ been almost 4 days since i am getting the old version being served.can someone help with this?

482
Mohit_Yadav1
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