Skip to main content
Solved

Regarding Biling

  • July 15, 2026
  • 1 reply
  • 7 views
Manikandan E

Hello Team,

An invoice has been generated for 4 paid users. However, 2 of these employees are inactive, and I have already downgraded their accounts to Viewer status today.

Since the invoice is currently unpaid, could you please cancel or adjust it to reflect only 2 paid seats? Once the invoice is updated, I will proceed with the payment.

Assist me on this. 

Best answer by Celine_

Hey ​@Manikandan E , thanks for reaching out in the Figma Forum. I can see that our support agent replied to your support case (thanks for doing that!). Please check your inbox for the full details and next steps from the support team. If you have any follow-up questions, feel free to reply directly to your existing support case, as they'll be best equipped to assist you further as we cannot handle billing issue in the Forum due to security and privacy reasons.

For update here, I can confirm that your request has been reviewed, and the support team has also provided a new payment link for the updated invoice.

I'll go ahead and close this topic here since your request has now been addressed, thanks!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 15, 2026

Hey ​@Manikandan E , thanks for reaching out in the Figma Forum. I can see that our support agent replied to your support case (thanks for doing that!). Please check your inbox for the full details and next steps from the support team. If you have any follow-up questions, feel free to reply directly to your existing support case, as they'll be best equipped to assist you further as we cannot handle billing issue in the Forum due to security and privacy reasons.

For update here, I can confirm that your request has been reviewed, and the support team has also provided a new payment link for the updated invoice.

I'll go ahead and close this topic here since your request has now been addressed, thanks!

    Terms & ConditionsAccessibility statement