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Question

Critical Issue: Unable to Access "System & Design" Page in Figma File

  • July 14, 2026
  • 1 reply
  • 20 views
Demi3d

Hi Support Team,

I've attached a screen recording and a screenshot that demonstrate the issue I'm experiencing.

The page causing the problem is named "System & Design." As shown in the attachments, all other pages in the design file open normally. However, as soon as I click on the "System & Design" page, that specific design file freezes and becomes unresponsive. Figma itself does not crash—I can still switch to and work on other design files without any issues. The problem only affects this particular page within this specific file.

Could you please investigate what might be causing this issue and help me restore access to the page? If you need any additional information or access to the file, I'd be happy to provide it.

Thank you for your assistance.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 15, 2026

    Hi ​@Demi3d, Celyn from the Figma Community Support team here.

    Thanks for reaching out and for sharing these details. They're really helpful.

    I took a look at your screen recording, and it appears the issue is isolated to the "System & Design" page within this specific file. Since the rest of the file appear to be working as expected, the team will need to take a closer look to determine what's causing this behavior.

    I was able to locate your existing support tickets (#2015603 and #2015629) - thanks for already reaching out to our Support team and for sharing the link to the impacted file. I have added an internal note to your tickets to help increase its visibility with the team.

    If you haven't already, could you also invite support-share@figma.com to the file with Can View access? This won't impact your billing and will allow us to reproduce the issue and investigate further with our Engineering team.

    In the meantime, could you also try opening the same file in a supported browser, such as Chrome, and let us know whether the "System & Design" page behaves the same way there? This will help us determine whether the issue is specific to the desktop app or isolated to the file itself.

    Thanks again for your patience while the team takes a closer look 🙏

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