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Change of Email not working for my student account

  • July 15, 2026
  • 1 reply
  • 33 views
S

Hello, 

I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts. 

I would love to get some help regarding this. Cause, I do not want to lose all my school work.

Best answer by Celine_

Hi ​@Shraddha Jain , thanks for reaching out. Sorry to hear you're running into this issue. This error can occur if the verification link is opened while you're signed into a different Figma account. The verification process needs to be completed while you're signed into your original/ old account, rather than the new email address you're switching to.

As a first step, please try the following:

  1. Sign in to your email using a supported browser (Chrome, Safari, Edge, or Firefox).
  2. Sign in to Figma using your original account in the same browser.
  3. Open the verification email.
  4. Right-click "Verify Email" and select Copy link address.
  5. Paste the copied link into a new browser tab whilst remaining signed in to your original Figma account.
  6. If the issue persists, try using a different browser or a different device.
  7. Clear your browser's cache and cookies, then try again.
  8. If possible, try using a different internet connection (for example, switching between Wi-Fi and mobile data).

Since you've already attempted this several times and it resulted in three additional Figma accounts being created, I've also gone ahead and created a support ticket on your behalf for further investigation. For reference, your case number is #2016648 via your email address bxxx95@gxxxl.xxm,.

Our support team will be able to determine which account contains your school files and help ensure everything is associated with the correct account. Since multiple accounts are now involved, this is best handled directly by the Support team rather than through the Forum. ( We cannot handle account issues here due to security and privacy reasons)

In the meantime, please rest assured that your work isn't going anywhere—it's simply a matter of restoring access to the correct account. Let us know whether the steps above help, and our Support team will continue assisting you through your support case directly.

 

Update: I see in the backend that your issue has been resolved now by following the steps mentioned above, I’ll go ahead and close the topic here, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 15, 2026

Hi ​@Shraddha Jain , thanks for reaching out. Sorry to hear you're running into this issue. This error can occur if the verification link is opened while you're signed into a different Figma account. The verification process needs to be completed while you're signed into your original/ old account, rather than the new email address you're switching to.

As a first step, please try the following:

  1. Sign in to your email using a supported browser (Chrome, Safari, Edge, or Firefox).
  2. Sign in to Figma using your original account in the same browser.
  3. Open the verification email.
  4. Right-click "Verify Email" and select Copy link address.
  5. Paste the copied link into a new browser tab whilst remaining signed in to your original Figma account.
  6. If the issue persists, try using a different browser or a different device.
  7. Clear your browser's cache and cookies, then try again.
  8. If possible, try using a different internet connection (for example, switching between Wi-Fi and mobile data).

Since you've already attempted this several times and it resulted in three additional Figma accounts being created, I've also gone ahead and created a support ticket on your behalf for further investigation. For reference, your case number is #2016648 via your email address bxxx95@gxxxl.xxm,.

Our support team will be able to determine which account contains your school files and help ensure everything is associated with the correct account. Since multiple accounts are now involved, this is best handled directly by the Support team rather than through the Forum. ( We cannot handle account issues here due to security and privacy reasons)

In the meantime, please rest assured that your work isn't going anywhere—it's simply a matter of restoring access to the correct account. Let us know whether the steps above help, and our Support team will continue assisting you through your support case directly.

 

Update: I see in the backend that your issue has been resolved now by following the steps mentioned above, I’ll go ahead and close the topic here, thank you!

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