Hello,Â
I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts.Â
I would love to get some help regarding this. Cause, I do not want to lose all my school work.
Hi ​
As a first step, please try the following:
1. Sign into your email in a supported browser (Chrome, Safari, Edge, or Firefox)
2. Sign into Figma with your original account in that same browser
3. Open the verification email
4. Right-click "Verify Email" → copy link URL
5. Paste it into a new tab in that same browser, while still logged into the original account
6. If that still doesn't work, try the same steps in an incognito/private window
Since you've already attempted this several times and it resulted in three additional Figma accounts being created, I've also gone ahead and created a support ticket on your behalf for further investigation. For reference, your case number is #2016648 via your email address bxxx95@gxxxl.xxm,.
Our support team will be able to determine which account contains your school files and help ensure everything is associated with the correct account. Since multiple accounts are now involved, this is best handled directly by the Support team rather than through the Forum. ( We cannot handle account issues here due to security and privacy reasons)
In the meantime, please rest assured that your work isn't going anywhere—it's simply a matter of restoring access to the correct account. Let us know whether the steps above help, and our Support team will continue assisting you through your support case directly.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
