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Issue: When I try to tag @siva in a Figma file, two users show up in the list: One is the real member of the project and organization (me). The second one is not part of this project or organization, but still appears in the mention list. I want to remove or stop seeing the second user. Steps to Reproduce:Open Figma Web/Desktop App. Navigate to a specific Figma file within your project. Click the comment button. Type eg, @siva in the comment box. You’ll see two users show up in the list. One is part of the project. The other one is not. Expected Result:Only project or organization members should appear when I type @siva. Actual Result:Two user suggestions appear, but one of them is not even part of the team. Device & Environment Details:Device: MacBook M1, 2020

Hi! I have an issue with the Sora Medium font in one older Figma file.What happens Sora Medium is correctly installed on macOS. It works in all new Figma files. But in one specific older file, Sora Medium does not appear or text becomes non-editable. We work on a browser app Why I think this is a Figma bugI completely reset my environment (removed all Sora fonts, cleaned system folders, reset macOS font cache, reinstalled Figma Font Helper, cleaned its cache, rebooted, duplicated the file, ran “Cleanup file…” etc.).Despite this, Sora Medium works everywhere except in that one file.So the issue must be inside the file itself → likely corrupted font mapping, which happened to us once before and Figma support fixed it.What I need

When I open a slideshow in full screen mode and have my phone in horizontal orientation. The slideshow content does not fit to the device height, which is now the width of what it was before. This prevents me from showing my slideshow at the most optimal width and this is bad user experience. Can you help me fix that?

We have a design file with Desktop, Tablet, and Mobile devices, with the Tablet set as the Primary one.When creating a horizontal layout Frame with a few components in it, the Desktop/Mobile views do not get automatically updated with the same order of components as in the primary one. Nested properties (like a state of a child component) are not shown when selecting a component in the primary device. I have to select and deselect the `Always select matching layers` option to have the child property shown, and then I have to go to the non-primary components and “reset” the components so they take up the updated child property. When changing a child property in the primary device, the child component doesn’t resize correctly and reverts the child component’s dimensions to its original values. I have a square with rounded corners that was stretched to double its width, to make a rectangle, and when I change its elevated state, Figma shows it as i

Hi All, I just came back from holiday and logged into my Figma - shocked to find out that somehow all my recent files are gone! I have local saves of most of the projects, but there was one big draft with lots of combined smaller work + ideas that I saved in September, but not in October. When I login now all my ‘recents’ are from 2 years ago while I’ve been using the account constantly. Everything in the trash is also from 2 - 3 years ago - is there any way at all to get this back?? Has this happened to someone else?

I'm working on gracefully handling 429 errors when fetching Figma files in our app. To import a Figma layout, users provide an X-FIGMA-TOKEN. Recently, the rate limits have been updated, and we need to provide more detailed information about the current user's limit. However, the response I receive from the endpoint does not include any of the headers described in the developer documentation. The response only contains the status code and a message.Am I missing something? How can I access the Retry-After, X-Figma-Rate-Limit-Type, and other headers described here: https://developers.figma.com/docs/rest-api/rate-limits/?I use the fetch method the request looks something like this: fetch(`https://api.figma.com/v1/files/${file}/nodes?ids=${node}&geometry=paths`, { headers: {'X-FIGMA-TOKE

I previously had a Figma account registered with my old company email address . Unfortunately, I no longer have access to that email since I’ve left the company.After the recent Figma update, the login process now requires an access code sent to the registered email. Because I can’t receive that code, I’m completely locked out of my Figma account.As a result, I’ve lost access to all my design files and projects, which are critical for my ongoing work. I urgently need access to these files or a way to transfer them to my new email address.Your help would be greatly appreciated  this is very important for my work.

Hey! I’m getting a message once I open Figma saying “You can’t access this resource. Contact the owner, an admin, or support for assistance.” But it’s my account and I’m the only one on it?

When selecting the ‘swap overlay’ option in the interaction popover, it behaves like ‘navigate to’ instead of how ‘swap overlay’ function usually work.

I am being billed twice for the same seta, the owner/

Hey Peeps,Right now my Figma Make is connected to one of my Supabase account which has two of my projects. But I have created a new Supabase account for newer projects, but Figma Make is not allowing me to disconnect the current integration and login or connect to another supabase account.Is this a limitation or can this be fixed with the current capabilities and features.​@Tom Reem Kindly help, ASAP!

I have a Nav component that is created from a Nav Item component, which has two states: “default” and “active”.On the Nav instance, I changed one of the menu items to the “active” state, and it works correctly for now (Pic 1).Pic 1But when I change the text in the main component, the text in the instance does not update (specifically the instance whose state was changed earlier) (Pic 2)Pic 2Heres the link

Please Help me my figma web app not working the screen is completely Blackout it showing some WebGL related Issue. 

The desktop app is very slow and lags. How can I fix this?

My website (myhyroxplan.com), built with Figma Make, is not being indexed on Google because the sitemap ( https://myhyroxplan.com/sitemap.xml ) returns a 404 error. In my project, I have both a valid  sitemap.xml  file and a  robots.txt  file placed under the  /public  directory, correctly referencing the sitemap. However, this structure does not expose the sitemap to the public internet at the root URL, so Google Search Console cannot read it.Please advise how I can serve my  /public/sitemap.xml  file directly at  https://myhyroxplan.com/sitemap.xml  for proper indexing.Is there a supported method or workaround to enable static file hosting at the root, or is this a current limitation of Figma Make for custom domains? Thank you in advance for your support

And yes I am yelling!Right in the middle of working, the variables collection menu went crazy.The collections are not collapsible. The entire left column is not collapsible!I had to go full screen just to see the groups in my collections and they are not collapsible. Basically it is a nightmare trying to even find things to make a selection, let alone work on thousands of variables!Clearing cache is of no use. All the basic troubleshooting is of no use. And I have work to do! I normally don;t get bent...but...I. Have. Work. To. Do.Figma what did you do?!I figure we can tack this on to yesterday’s ticket of…  And NO Figma Support...I will not upload a video! 

I accidentally purchased a one-year subscription instead of a one-month subscription. Is it possible to get a refund?

Hi,I have a figma EDU plan that I believe might have momentarily lapsed earlier this year. I just noticed on my credit card statements that I’ve been charged $20/month by Figma Inc since June 2025, but I’ve received no billing statement info at all via email, and I can’t seem to find a way to cancel or view my billing statements anywhere in Figma. I’ve tried contacting support but AI chatbot won’t let me talk to a real person since I have an EDU account. Can someone help me figure out how to cancel these charges? I’m out over $100 for something I never signed up and was never notified about.Thanks

I’m having an issue where my prototype layout looks completely fine on most devices (multiple laptops, VMs, and colleagues’ computers), but on a few specific systems the design appears squished — text lines overlap, spacing collapses, and some buttons even disappear or get pushed out of the frame.All screens are using the same Figma link.Has anyone else experienced this or found a reliable way to make prototypes render consistently across different screen resolutions? I really need to use these prototypes for user testing, for god’s sake! 😩 

すでに数カ月前にプランを解約済みのです。法人の決算にあたって、経理作業が必要なのですが、過去の請求履歴を見ることができないアプリケーションに初めて遭遇して困惑しています。一度解約すると、もう請求書は二度と手に入らないのでしょうか？

Hello. I am working with gif banners in figma and use Gif Export plugin, today this plugin stopped working and i can't finish my work. Why Figma can't export gif files? Do we have any other chances to export gif from figma?

I have designed a website using Figma sites. The alignment is perfect in the preview mode. However the published site looks distorted. Common problems like center aligned objects moving to the left (I saw other users mention the same concern) Kindly help me fix this at the earliest.

Figma provides a URL https://desktop.figma.com/mac/version.txt which should have the current version string to help sysadmins with update automation. That URL seems to have stale information at the moment (125.9.10 instead of 125.10.5 as of this posting). Can someone at Figma please look into this?

The recently introduced fill patterns do not seem to be correctly saved in styles:They are not editable (cannot select a new pattern object, and the toolbar does not show the pattern tab) When exported from a library, using them in another file results in displaying dots (presumably the default pattern) 

I generated a figma make presentation and published it . Then I shared the published link to one of the persons within the organization. But the person cannot access it . Why ?