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Report a Problem

Experiencing issues? Report them.

  • 3,026 Topics
  • 7,945 Replies
3026 Topics
Riyanka
RiyankaNew Member
asked in Report a Problem
All my files have disappeared

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171
J
Figmate
Marcel Gl
Marcel GlNew Member
asked in Report a Problem
sharing a link - fraud

i choosed the optionn ”everyone with the link can edit”. when  sending the link to the persons they cant edit, they must setup an account! whats this, why lie with this option?? thansk for wasting my time. 

200
Marcel Gl
Marc_Robinson
Marc_RobinsonNew Participant
posted in Report a Problem
Position, layout, appearance and other information move around. Too much mental load.

Does this happen to anyone else? It’s literally killing my eyes and brain.Ever since they introduced UI3, depending on what you click on, basic information like position, layout, appearance and other key information moves around. So, every time you click on something new your eyes have to become used to the new position before you get to do anything.Those microseconds are very taxing for people that work 10 hours per day, every day on Figma.I thought it was just because I hadn´t adjusted to the new UI but it has been months now. Its 7 PM and my eyes are completely destroyed after a full day of work.Please help us fix this. Please. This is not good UX. Way too much mental and physical load.  

50
Marc_Robinson
Sean_Martin
Sean_MartinNew Member
asked in Report a Problem
WebGL not working on some chromebooks

Hi Figma I have a classroom of students who have been working with figJam since Sept. In the last week, we have encountered an issue in which some chromebooks are able to see the figJAM and some are NOT able to.This issue only presented itself sometime within the last week. Below you’ll be able to see that the platform and firmware versions are different, as well as the javascript version. Can you please have one of your technicians look into this and see what type of fix we can do? Thanks so much!Sean Here’s the information for chromebooks that CAN see the figJam: Google Chrome 132.0.6834.190 (Official Build) (64-bit)  Revision 8d3aba4371382e680516934a73030efe35f5828b-refs/branch-heads/6834@{#4583} Platform 16093.86.0 (Official Build) stable-channel octopus Firmware Version Google_Fleex.11297.432.0 Customization ID fleex ARC 12899595 SDK Version: 33 JavaScript V8 13.2.152.37 User Agent Mozilla/5.0 (X11; CrOS x86_64 14541.0.0) AppleWebKit/537.36 (KHTML, like Geck

1453
djv
Figmate
Gustavo_Lopes
Gustavo_LopesNew Member
asked in Report a Problem
Bugged component sizes after update

After publishing the component library, sometimes and in some places that are using these elements, they are completely broken and when clicking on them they return to normal, so I believe it is a bug. Has anyone reported something similar? Does this have a solution? It ends up disrupting the daily workflow.I've already done the troubleshooting reset and reloaded the window

200
Gustavo_Lopes
Brian_Olson
Brian_OlsonNew Participant
posted in Report a Problem
Stop aligning my line's x/y values onto the pixel grid when I resize or move them

Sometimes when I resize or move a line, Figma will reposition the line from an x value of 100.5px to 101px.Stop doing that! It makes the lines blurry and I need to change its position back to 100.5 by hand. Very annoying!Turning off ‘Snap to Grid’ is not what I need. I do want things to snap to the pixel grid in the dimension that I’m resizing not the other dimension. For example if I’m resizing a line in the horizontal direction, do not change its vertical position. 

1215
Brian_Olson
lassestarklit
lassestarklitNew Member
asked in Report a Problem
Instance based interactions keeps getting reset

I am trying to make a calendar component, which is using an instance of a date component with variants (default and hover) for each date of the month. I need to define a variable based on which date instance that is clicked in the hover state - so I am refining the interaction for each date in the month component. When this is done, and I set the state back to default and refresh Figma, the interaction in hover state is reset back to the interaction from the original date component. Is there a way around this, if I need to be able to add interactions to hover state instances? 

230
lassestarklit
A
abraham_c
asked in Report a Problem
No access to Figma AI with professional plan

It does not show me the Figma AI button in the toolbar below, I am with the new Beta UI3 interface and with a Professional plan account, I have activated the AI Features option, however it still does not show the Fgma AI button in the Toolbar. How can I solve this problem?

1764
John Apostolopoulos
Chris_Sinco
Chris_SincoNew Member
asked in Report a Problem
Delay smart animation only plays once

I’m recreating a simple animation that I originally made in code, but using just Figma Interactive Components with the newer delay functions. In the GIF below, you can see that the ripple effect expands and fades onClick which is expected. Then the same ripple is shown to circle back the animation to the beginning of the sequence. However, on the second run through of the prototype, the ripple doesn’t animate and just appears, which seems unexpected. Everything works when restarting the prototype. The playground file I’m using is here, so y’all can take a look at what I’m setting:Figma – 2 Mar 21

16534
manuelmedina06
berzollaj
berzollajNew Member
asked in Report a Problem
Variables in nested components - Any Updates on this fix?

Any updates on this issue? The nav 2 and nav 3 switch back to the Nav 1 title when using the variable to control the state: (on mouse down, set the variable of the state of nav2 and nav3 to default) - any way around this?(this is a test file) Button is a component within the nav bar component After buttons 2 and 3 switch to the language of Nav 1 (beginning state, no overrides), if i mouse over those buttons they do go back to the Nav 2 and 3 titles, its the initial state that goes back to the original instance labels thanks for any help on this...

522
berzollaj
Kseniya Gerasimenko
Kseniya GerasimenkoNew Member
asked in Report a Problem
3000 empty rectangles

Hello, everybody!Figma somehow created 3000 empty rectangles. Some are grouped even, which causes weird thing when I copy or move some parts. But also I just cant’ understand when and how 3000 empty rectangles were created and haw to delete them manually. Any ideas what is it? 

652
Celine_
Figmate
Tad_Blake-Weber1
Tad_Blake-Weber1New Member
asked in Report a Problem
Assets menu doesn't show that library components have updates

Here’s the scenario/problem:I just made an update to a variant within a component in my master library and actually did so to about 8 components. But in my Design File I don’t get a visual indicator to tell me that these updates occurred until I take the steps to switch to a different variant on each one. What I expected...  To see in an icon on my Assets library And then the Icon is displayed, so I know I have an update After clicking that icon I get taken here and see all my 8 components here -- so that I can update them all at once:     Instead I have to go to each component and change the variant to see that an update is occurred.    This has to be a bug, or a maybe a design gap. 

182
Tad_Blake-Weber1
Kamil-Ku
Kamil-KuNew Member
asked in Report a Problem
Text property on component doesn't allow to be overwritten

I created a card component which consists of header text, subhead text, and button or a text.Then combine the card wit ha little nav item to have something like a carousel a person can navigate to choose a game. images of all state below.so the way it is built:card component below 3 nav item components. and prototype allow to navigate between 4 states suing the nav bar under the card.1st choice has header, subhead and text “game completed” - a text property and boolean property2nd choice has header, subhead and text button - a boolean property3rd choice has header, subhead and text “complete previous game to unlock” - a text property and boolean property4th choice has header, subhead and text “complete previous game to unlock” - a text property and boolean property. but… when I go to preview the prototype and I click around the text property ‘complete previous game to unlock’ keeps going back to default status so that I dont se ‘game completed’ anymore the n I go back to 1st choice, in

60
Kamil-Ku
Elena_Dimova
Elena_DimovaNew Member
asked in Report a Problem
Shocking drop in gradient quality since last update

Gradient Quality Before Update on a 5x Smaller FileGradient Quality After Update on a 5x Bigger FileHi all,I’m experiencing some issues with PDF exports for gradients for nearly a month. I attached some examples for export comparison October 2024/January 2025. No matter how the PDF is exported or the design, the same issue persists. There is severe dithering and quality loss, which has never happened before. Is there a solution for this, because I can’t seem to fix it and it’s damaging our work with clients, because we can’t export a single slide from a presentation properly if it’s not all flat colors. Would really appreciate some help.More examples below:  

26112
Kamil Dabrowski
_UED_UX5
_UED_UX5New Member
asked in Report a Problem
Autolayout-hright-hug contents doesn't work correctly

The Frame was set with autolayout and the height is set with “Hug contents”. While the content is actually “80px”, the Frame’ height resulted in “74.2px”, once I copy paste it, it became the right height agian (80px). 

132
_UED_UX5
David LEVACHE
David LEVACHENew Member
asked in Report a Problem
SVGs are exported with an incorrect size

Hello,I experience issues when exporting vector icons as SVG. When the exported icon position is a plain pixel, the export is correct, and has the same size as in the design file.The icon is at x= 0 ; y = 0This is the exported SVG file content:<svg width="1667" height="2500" viewBox="0 0 1667 2500" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_20_4)"><path d="M416.833 2500C646.833 2500 833.5 2313.33 833.5 2083.33V1666.67H416.833C186.833 1666.67 0.166698 1853.33 0.166698 2083.33C0.166698 2313.33 186.833 2500 416.833 2500Z" fill="#0ACF83"/><path d="M0.166698 1250C0.166698 1020 186.833 833.333 416.833 833.333H833.5V1666.67H416.833C186.833 1666.67 0.166698 1480 0.166698 1250Z" fill="#A259FF"/><path d="M0.166698 416.667C0.166698 186.667 186.833 4.76837e-05 416.833 4.76837e-05H833.5V833.333H416.833C186.833 833.333 0.166698 646.667 0.166698 416.667Z" fill="#F24E1E"/><path d="M833.5 4.76837e-05H1250.17C1480.17 4.76837e-05 1666.83 186.6

4655
Paul Velleux
Emilie Reigneau
Emilie ReigneauNew Member
asked in Report a Problem
figma file exported as SVG containing mask not showing up properly in illustrator

ok so I've made this pink and red logo with lines shooting out of the sides, all in figma. I used masks to create the finished look. When I export as PNG it works, but when I export as SVG to add to illustrator it does not work and instead the lines don't show up and only the mask show's, here is a screenshot of what I mean in illustratorwhen I try flattening the image the lines become black and the mask section fills out in that reddish color, which is definitively not what I'm trying to accomplishAny help would be greatly appreciatedthis is what I see in illustratorthis is when I flatten the image, which is totally not what I wantthis is what the final result should look likehere is a better visual of all that’s going 

570
Emilie Reigneau
Sammy_Guergachi1
Sammy_Guergachi1New Member
asked in Report a Problem
Component can't have boolean appearance property

How can I make it so components can have a boolean “visibility” property without this? 

200
Sammy_Guergachi1
Kh_i_DTC
Kh_i_DTC
asked in Report a Problem
Figma thumbnail takes too long to update

Figma file cover takes too long to sync up with the latest change from file. This issue has been being for along time and should to be resolved before the Cover size update

1094
Dont_Panic
NishantG
NishantGNew Member
asked in Report a Problem
Incorrect variable referencing across modes and collections

I am facing a bug where Figma does not correctly reference variables in a different collection even when the appropriate modes are set. For context, I have created a simple multi-brand design system with: Primitives collection: storing hex values of colors for each of my company’s brands (yellow and green) Semantic collection: storing references to variables in the primitive collection for the same brands After setting up the primitives collection, when I try and edit the variable for green brand in the semantic collection, the variable ‘picker’ window shows the correct green that should be referenced from primitives, however for some reason this does not apply.  The video demonstrates the issue. I also show correctly applying the mode for the page to be the green brand from primitives when attempting to troubleshoot.  Happy to hear if this issue is also happening with anyone else.

960
NishantG
Jishnu
JishnuNew Member
asked in Report a Problem
Asset search works for PascalCase within the file that contains the component but doesnt work when search for the asset from another file

Asset search recognizes PascalCase within the file where the component is defined but fails to do so when searching from a different file.For example, if I search for “can” within the file containing the TrashCan component, it appears in the results. However, searching for “can” from another file does not return TrashCan—only searching for “trash” works. This seems like a bug.  

90
Jishnu
ShaneO
ShaneONew Member
asked in Report a Problem
Experiencing weird prototype options bug - My trigger frame always gets cut off

Haven’t been able to find anyone else experiencing this so apologies if it’s already documented, but I’m getting a really annoying bug when selecting the trigger for a prototype where no matter where I am on the page it cuts off the options dialogue. Is there a fix?   

594
Dreamy Robin
Pietro_Baruzzi
Pietro_BaruzziNew Member
asked in Report a Problem
Ingore auto layout doen't work

Hello everyone, I have a problem with a component and the ignore auto layout command.I have constructed a component of two elements, a circle and a group, the latter consisting of two circles. I have a problem when I resize the component. When I resize the component the red circle changes size, but the spinner (where the ‘ignore auto layout’ is applied) remains the same fixed size, despite the fact that the component has the constraints set to left/right and high/low.If I detach the component, it works fine.If I modify the component within the component set, it works fine.I need to use the component with these two constraints because I use a system with variable collections and without this, if I change the dimensions, the whole system explodes.Anyone with the same problem as me or with a suggestion to solve it?

2262
Pietro_Baruzzi
Pietro_Baruzzi
Pietro_BaruzziNew Member
asked in Report a Problem
IGNORE AUTO LAYOUT doesn't work when i use it in a component

When i add the “ignore auto layout” in a parto of component, this doesn’t work. If i detach the same component it works correctly. 

3002
tank666
Youssef3
Youssef3New Member
asked in Report a Problem
Variables order not always the same as the figma UI

0: {name: 'color/Brand/Alpha/Primary', id: 'VariableID:1:18'} 1: {name: 'color/Brand/Alpha/Secondary', id: 'VariableID:1:3'} 2: {name: 'color/Brand/Primary', id: 'VariableID:1:17'} 3: {name: 'color/Brand/Secondary', id: 'VariableID:1:5'} 4: {name: 'font/family/primary', id: 'VariableID:1:8'} 5: {name: 'font/weight/regular', id: 'VariableID:1:10'} 6: {name: 'font/weight/medium', id: 'VariableID:1:11'} 7: {name: 'mode/modes', id: 'VariableID:1:7'} <- resolvedType: String 8: {name: 'font/family/secondary', id: 'VariableID:1:9'} 9: {name: 'font/line height/string', id: 'VariableID:3:2'} Hey everyone, This is what’s returned by getLocalVariableCollectionsAsync().variables, and as you can see, the order isn’t correct. For instance, variables inside the font folder should be grouped together, and color/Brand/Primary & Secondary should appear before the nested folder color/Brand/Alpha. It seems that whenever a string is involved in a variable collection (like in mode/modes, which is o

874
Omar_Alharbi1
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