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Our Organization workspace is locked by an automated payment modal for Invoice F63A1593-0018, which has halted our production pipeline.The system issued a renewal invoice for 9 full annual seats. Our team consists of 2 designers and 3 developers, requiring a total of 5 paid seats. Finance cannot approve an invoice for more seats than the active count of designers and developers. This issue must be resolved immediately so we can clear the block, process the payment for the correct seat allocation, and get back online.A support form has already been submitted under Ticket #1927205 (account email: redacted by the moderator due to PII). We need an account specialist to:1. Void invoice F63A1593-0018.2. Issue a revised renewal invoice for 5 active seats (2 Design, 3 Dev Mode) so it can be paid immediately.3. Grant a temporary 48-hour administrative unlock to our workspace so our team can access active project files while the new invoice is being issued.

Hey there,Short version: Component with a slot, component is used in a frame, ready for dev state is set, later it doesn't reset when the slot content is changed.Longer versionI was using slots to create template for an application page, so I only need to fill the content area (represented by a slot) for each page I design for this application.When I first use an instance of my master page component and fill the slot with some content the ready for dev state is changed to not ready, when it was ready before. This is the correct behaviour, BUT when I then change the content within the slot, the ready for dev state is not removed and it is still ready for dev although I made changes within the slot.Does anyone have the same issue, is it a bug or the wanted behaviour?

Prototypes looks broken when presenting in Figma slides together with presentation notes. It works fine if you present without notes. Problem happens both with and without external monitor connected.In attached image you see gray squares that appear on top of the prototype (frame background color).We found this bug in front of a large audience, please look into this! We now have to go back using still images and avoid prototypes completely until it works properly.Thanks!Best,FredrikHead of Brand & Design @ Sleip AI  

Hello Figma Support Team,I hope you are doing well.I am trying to verify my institutional account to access the Figma Education Plan, but I am unable to complete the verification process.When I click the verification link sent to my institutional email, the process does not continue correctly. Instead, I receive a message saying that the verification limit has been exceeded or that the offer has already been redeemed/attempted.I already contacted SheerID, and they informed me that my verification is currently pending review from Figma’s side. However, I have not received any solution yet, and I still cannot activate the student plan.I am a student from Mexico, and I would appreciate your help reviewing my account and resolving this issue so I can access the Education Plan.Please let me know if you need any additional information or documentation from my side.Thank you for your time and support.Best regards,Gerardo Alcantar

Hi, I'd appreciate some help reviewing my billing case.I received two separate invoices covering the same billing period, which I don't understand since I'm the only user on my account — there are no other members in my workspace:Invoice ID: in_1T62ptIvcqWR3dFD4kYW4xdd Period: Feb 28, 2026 – Mar 31, 2026 Total: $16.20 USD Invoice ID: in_1THHdKIvcqWR3dFDwp9bG51Z Period: Feb 28, 2026 – Mar 31, 2026 Total: $5.40 USDOn top of that, I cancelled my subscription in April, but I'm still seeing charges, which I also don't understand.I found a forum post that seems somewhat related (though not exactly my situation): https://forum.figma.com/report-a-problem-6/unexpected-double-charge-after-cancelling-professional-plan-47547?tid=47547&fid=6Could someone from the Figma team please help me check:Why I was charged twice for the same period when I'm the only user? Why charges continued after I cancelled in April? Will I be charged again? If yes, how can I make sure the cancellation actually goes t

Hi, I was charged $49.86 this month (invoice #53R8XRKM-0002) due to an extra full seat being added when I invited my professor to the team. However, she only has viewer access and no editor access to any projects or files. I have already cancelled the plan. Could you please adjust the invoice to the original 1-seat price? Thank you.

Hey team, I found a bug in the Figma prototype regarding text rendering/layout.In Design mode, all report content displays correctly, but in Prototype mode several text blocks are getting clipped/truncated and large blank spaces appear between sections.Affected sections include:Supramax / Ultramax Atlantic Market Pacific Market Period MarketExamples:Paragraphs stop mid-sentence Some text disappears completely Large empty gaps appear even though content exists in the editorFrom checking the layers, this looks related to Auto Layout / fixed height / clip content behavior in Prototype mode.

My 3K prompts have already been exhausted. I only used around 20 prompts, but after that the access stopped working. This issue has been happening continuously for the last 2 months.I am facing this issue in Figma Make. The AI prompts/credits are not working properly even though I have barely used them

Hello,I would like to request a refund for a Professional plan charge that was processed today.I previously used Figma for a freelance project and added a developer to my Professional team workspace. After the project ended, I believed I had cancelled the Professional plan. When I later saw the "Reactivate plan" option in my billing settings, I assumed the cancellation had already been completed.Today, I discovered that my account had been charged for the Professional plan renewal, including charges for two seats. This was completely unexpected.In addition, I have not been actively using Figma recently, and the workspace has not been used for any ongoing professional work. The freelance project ended some time ago, and I no longer have a need for the Professional subscription.I am currently unemployed and no longer working as a freelance designer. Because of this, the renewal charge is a significant financial burden for me. I would be very grateful if you could review my account histor

Hello! I just got a code to Figma Config and can’t figure out how to redeem it. Any help would be appreciated!

So… I wanted to add a video to Slides, and because it wouldn’t let me on the free plan, I upgraded to a collab plan. Then proceeded to add the video -- all good.Then, I went to share a figma presentation, and I got the popup saying “you’re about to get a full seat”. I genuinely don’t understand what this thing about seats is (please hire a content designer to explain things better!) and because I needed to share the presentation (which I was able to do on the free plan), I clicked on Continue, because it was the ONLY available option. Then Figma immediately proceeded to create a new invoice charging me for Figma and god knows what, when I had that feature (sharing files) for FREE before.I immediately sent a ticket to request a refund, because it’s hilarious that you don’t charge for a feature on a free plan, but the minute I upgrade the plan to collab, then you want to charge me for features that were free before. This makes absolute zero sense. For a design company, this is pretty ter

I imported variables from one design file to another and remapped the variables. For some reason none of the ‘text styles’ show up when I select any text, as if they do not exist in the local variable collection even though they do. I do have the font installed on my local computer, so why would this be happening?I am encountering this problem on both the Figma app and browser versions. Also, the Figma app is the latest version.  

Hello Figma Support Team,I am posting here because I opened a support request on May 18 about an unexpected billing charge, but I have not received a response after multiple follow-ups.I subscribed to the Professional plan expecting the cost to be around $20/month. Later, I was charged an additional $45.60 because two team members were counted as paid Full seats.I understand now that Figma charges per Full seat, but at the time I did not clearly understand that adding people to my team would automatically create additional paid seats and result in a separate charge. I only added team members to collaborate, and I did not intentionally purchase two additional paid Full seats.As soon as I realized the issue, I canceled the renewal to prevent any future charges. My team currently shows 0 Full seats / locked status.This charge was accidental and the amount is significant for me as a student from Egypt. I am kindly requesting a one-time courtesy refund back to my original payment method, no

Hi,I submitted a support ticket 11 days ago but still haven’t received a response, so I’m posting here for help.I originally purchased a single Dev Seat. While trying to edit a file, clicking the “Edit” button automatically upgraded my account to a Full Seat without a clear confirmation or warning.Current situation:My original Dev Seat is still unassigned. I only needed the Full Seat temporarily for about one month, and I already canceled the subscription. However, the upcoming invoice still shows a Full Seat charge.What I’m requesting:To only be charged the price difference for the month I used the Full Seat. To ensure that no further Full Seat charges occur starting next month.Has anyone experienced something similar, or is there any way to get billing support attention faster?Thanks.

Could you please speed up the invoice review? I need it urgently. The account is my community email address.

Hi , I am unable to use a third-party tool (Weavy) because Figma consistently returns figma.com/blocked.html during the connection flow. This happens across Brave and Chrome, on different networks (including mobile hotspot), and even with newly created accounts, which suggests the issue is not account- or device-specific. It appears the tool is attempting to load Figma inside an embedded/iframe context, which is being blocked. Could you please confirm whether embedded authentication or app loading is restricted, and advise the correct redirect or popup OAuth flow that integrations should use to avoid this error? I am accessing Weavy directly through the official website of Weavy (weavy.ai) using my Weavy account. However, when I try to open or connect my designs inside Weavy, the Figma authorization flow redirects to figma.com/blocked.html and returns 401 errors.I understand that the Weavy / Figma integration is not yet fully available on the Figma platform. My concern is that the curr

프로페셔널 계정을 해지했고 설정에서도 reactivate plan 이라고 떠서 취소된 줄 알았는데 취소가 되지 않았고 오늘 결제가 되었습니다프리랜서로 일하며 일을 주었던 개발자를 플랜에 포함시켰었고 5월 첫째주 일이 끝난 후 해지했는데 개발자를 포함한 플랜 돈이 결제되었으며 전혀 사용하지 않았습니다 환불 부탁드립니다영어로 답변주셔도 좋습니다 

I sincerely request a refund for the additional seat charges that were unexpectedly billed due to accidental editor permissions assigned to team members who did not actually use Figma.Our team intended to have only one designer subscribe to and use Figma. While the designer was sharing Figma files with other team members, some members were unintentionally added with editor permissions instead of the intended access level. As a result, additional seat charges appear to have been generated, even though those members did not actually use Figma.The most important point is that only one person on our team actually used Figma. The other team members who were accidentally given editor access did not use Figma in practice, and we never intended to purchase or use additional paid editor seats.We tried to address this issue as soon as we noticed it, but at that time the additional charge did not appear to have been processed yet, and we misunderstood how the billing/refund process would work. No

Hi, I've encountered a problem: when I access Figma from my project through its mcp server, after a while I hit the request limit and am asked to wait 3-4 days. This happens despite me specifying which nodes to look for. How can I solve this problem? And how figma will fix it in the time of using different ai mcp’s

even after owner remove team member from group, some bug donot let member kick out until itself do

I am not able to start a transfer through the chatbot and I need to transfer this asap

Hello Figma support and community,I’ve been using payed Pro plan for over a year ago but I still do not have AI assistant available?Could someone explain why am I missing it as it would come very useful for my ongoing projects.Thanks,Ana

SummaryThe Figma MCP Server (Cloud) runs plugin code in a server-side environment that does not include Arial. Any plugin operation that depends on loading Arial — including figma.loadFontAsync({ family: 'Arial', style: 'Bold' }), text.setTextStyleIdAsync(arialBasedStyleId), or setting fontName to Arial — fails with:The font "Arial Bold" could not be loaded. The syntax is figma.loadFontAsync({ family: "<family>", style: "<style>" }).The same code executed via the Desktop Bridge (plugin running in the user’s local Figma Desktop) succeeds, because Arial is available as a system font on macOS and Windows.This breaks parity between the two MCP execution environments. Code that’s valid against the Plugin API and runs correctly locally cannot be ported to Cloud MCP if it touches Arial.ReproConnect to the Figma MCP Server (Cloud) via any MCP client (e.g. Claude.ai, Claude Code, custom integration) Run any of: await figma.loadFontAsync({ family: 'Arial', style: 'Bold' }); const sty

It says this in the app Your computer may be offline or the Figma server may be experiencing problems.Figma will automatically try to reconnect. The website doesn't work in any browser chrome, Brave or edge. And I have no vpn on and disabled my firewall  

i have 3k credits and only used 2.5k and Figma won’t let me continue without adding more credits.  this happened last month also.  Why can’t I use my 500 credit left?