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Question

Request for Refund – Unintentional Subscription Charges

  • July 22, 2026
  • 1 reply
  • 9 views
가연김

Hello Figma Team,

I recently noticed that recurring subscription fees have been charged to this account by mistake. I accidentally upgraded/created a paid plan and have not intentionally used the paid features during this period.

Please review the payment history associated and help me process a refund for the unintended charges.

Thank you for your support.

    1 reply

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • July 22, 2026

    Hi ​@가연김, Celyn from the Figma Community Support team here.

    Thanks for reaching out. I understand that you unintentionally upgraded to a Professional plan and are requesting a refund for the charge.

    While we're unable to review billing-related requests directly here in the Community, I've gone ahead and created a support ticket for you so our Billing team can take a closer look. Your case number is #2027461.

    In the meantime, if you haven't already canceled your plan, you can follow the steps below to help prevent any future renewal charges while your request is being reviewed:

    1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
    2. Click Admin.
    3. Select the Settings tab.
    4. In the Plan section, click Cancel plan.
    5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

    You can find more details on how to manage your subscription as well as our refund policy here:

    Downgrade or cancel your plan

    Hope this helps and appreciate your patience while the team reviews your request 🙏🏻

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