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Question

app keeps crashing wont accept files

  • July 21, 2026
  • 1 reply
  • 7 views

jimmy guerrero

Every time I upload a file to the app it crashes it doesn't submit it to get mastered

1 reply

Jaycee Lewis
Figmate

Hey ​@jimmy guerrero 👋 Thanks for your post. I think we need a bit more info before moving forward.

To get started, could you share a short screen recording of what happens from the moment you upload to the crash? That'll be the single most helpful artifact you can share.

A couple of quick questions:

  • Which app and device are you on — Figma desktop, the Figma mobile app, or a browser? And what OS/version?
  • What kind of file are you uploading, and where are you dropping it in?

Talk soon! — Jaycee